Lisa is absolutely brilliant! We wont book with anyone else! From booking to when we actually go on holiday she is there for us.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent Advice and very professional travel advisor Thank you Lisa for booking our cruise it was a pleasure speaking to you Highly Recommend Lisa to book you’re Holiday nothing was to much tro... See more
Booked with Lisa numerous times. Always goes out of her way to find what we are looking for. Already looking for a very special trip for a big birthday in 2028. Thanks for doing what you do Lisa. Al... See more
Lisa goes above and beyond, is great at finding what you want and the best deals. So happy and cheery in booking your holiday that you get excited straight away! Even on a Sunday before I was due t... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Lisa Moxon, LL29, Colwyn Bay, United Kingdom
- 01495 805023
4.9
Excellent
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend to anyone wanting to travel :-)
I’ve booked with Lisa 3 times now and always had a stress free 5 star experience. I have passed Lisa’s details on to many friends as would recommend to anyone :-)
October 16, 2025
As always Lisa was so helpful
As always Lisa was so helpful, professional and friendly. Lisa went above and beyond to ensure I had the holiday I wanted. Excellent customer service. I would highly recommend booking with Lisa. Thank you xx
September 17, 2025
Lisa Moxon is a credit to your company
Lisa Moxon is a credit to your company!
Friendly, goes above and beyond and always finds the right holiday for you.
All my holidays i have booked in recent years have been through Lisa and she has never let me down.
October 8, 2025
Very efficient & prompt service.
Lisa sorted us out with our booking very quickly, meeting all our requirements, communicating with us all along. We only ever use Lisa & always receive a 5 star service
September 30, 2025
Lisa is always great with our requests…
Lisa is always great with our requests and goes beyond in her search
September 30, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lisa was very professional and helpful…
Lisa was very professional and helpful every step of the way coming back promptly with several quote's for different hotels and location's. Once decided on holiday, Lisa booked it for us and sent all booking documents through.
Seamless process! Definitely would recommend Lisa.
July 19, 2025
Reply from Hays Travel - Lisa Moxon
Thank you for your lovely feedback Peter, always happy to find what you both want - Lisa x
Reply from Hays Travel - Lisa Moxon
Thank you so much kirsty, always happy to help - Lisa x
Quick & easy to book
Quick & easy to book
all info given before booking to ensure we had made the right choice
& Very prompt replies
July 15, 2025
Reply from Hays Travel - Lisa Moxon
Thank you for your lovely review Sharon, always happy to get you exactly what you are looking for - Lisa x
I use Lisa now for all my holidays
I use Lisa now for all my holidays, shes brilliant and keeps me updated on any changes and is able to sort everything out I need.
June 14, 2025
Reply from Hays Travel - Lisa Moxon
Thank you Kath, always happy to find exactly what you want - Lisa x
Holiday to Kos
Our holiday was planned and booked with no problems at all. We have used Lisa before and she always goes overboard to accommodate everything we ask for.
We are very happy with the service and will be back to book future holidays
June 6, 2025
Reply from Hays Travel - Lisa Moxon
Thank you Anne, always Happy to help - Lisa x
Excellent what more can I say …
First time booking with Lisa but definitely won’t be the last. Friendly, helpful and very patient! She’s a star!
June 19, 2025
Reply from Hays Travel - Lisa Moxon
Thank you Deborah for your lovely review, Happy to help always - Lisa x
Reply from Hays Travel - Lisa Moxon
So happy you have had a great trip, always happy to help - Lisa x
Lisa very helpful and goes beyond to…
Lisa very helpful and goes beyond to give you the best deals and easy transaction 5 star from us .
June 6, 2025
Reply from Hays Travel - Lisa Moxon
Thank you Darren for your great review, always happy to help - Lisa x
Lisa goes above and beyond every time…
Lisa goes above and beyond every time she books my holiday
She really is the best
May 1, 2025
Reply from Hays Travel - Lisa Moxon
Thank you Sue, always happy to find what you are wanting - Lisa x
Reply from Hays Travel - Lisa Moxon
Thank you for your lovely review Samantha , always happy to help - Lisa x
Lisa was fabulous
Lisa was fabulous. Efficient and helpful. We left all the planning in her capable hands. Everything was spot on
March 25, 2025
Reply from Hays Travel - Lisa Moxon
So happy to hear you had an amazing time , Thank you for your lovely review Heidi - Lisa x
Belting !!!
The best experience!
Done and dusted quick and efficient.
Will be back lovely Lisa 😄
March 13, 2025
Amazing as with every booking with…
Amazing as with every booking with Lisa, easy and exactly what I wanted :)
February 25, 2025
Reply from Hays Travel - Lisa Moxon
Thank you Caroline for your lovely Comments , always happy to help - Lisa x
Lisa Moxon
Lisa,is amazing nothing to much trouble for her communicating top notch and got me everything that I asked for if your looking to book a holidays give this woman a go brilliant at her job Hays travel you have a great asset there
February 24, 2025
Reply from Hays Travel - Lisa Moxon
Oh what a lovely Feedback Message Thank you so much Amelia, Always happy to help get you the best Holidays - Lisa x
Lisa was very helpful with what I…
Lisa was very helpful with what I wanted on a break away …. Will be booking again in August
January 15, 2025
Reply from Hays Travel - Lisa Moxon
Thank you Bernadette for your lovely Comments , always Happy to Help - Lisa x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.