We have booked holidays with Hays for some years and have never been disappointed. Our latest booking was made with Annie at Allerton Road branch and she was very helpful.
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Our little advisor who's nam.e escapes .me couldn't have. Been more helpful in finding us a break in Weymouth next year. We'll be back soon to look for so.mewhere in June. A pleasurable experience
Company replied
Have always had a good experience with the service you provide & staff are always very helpful wich is why I have already booked a holiday for June 2p27. Many thanks.
The 1st desk ahead of us when we walked in was a young girl, she gave us a big smile and welcomed us. we set about sorting our holiday out and Scarlett our young girl was lovely, very patient and kept... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
88/90 Allerton Road, L18 2DG, Liverpool, United Kingdom
- 01514386610
4.9
Excellent
810 reviews
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Very helpful staff
Very helpful staff. We have dealt with this branch many times and the service given has always been exemplary. Polite and helpful at all times.
September 10, 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello Robert,
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Joanne who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Really helpful service from Sonia at…
Really helpful service from Sonia at Allerton Road yesterday. Worked through her lunch break. Lots of advice and comparisons. Ended up with a great deal to fit in with when we wanted to go - within the next week.
Thanks Sonia.
September 9, 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello Mr Bibby,
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Sonia who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Excellent Service
Polite and gave us the time we needed to assist us in choosing our holiday. Went through the options that best suited our needs, and through to final confirmation extremely helpful.
September 7, 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello Harry,
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Izzy who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
The young lady Izzy was very…
The young lady Izzy was very knowledgable and friendly
September 5, 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello Mandy,
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Izzy who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Efficiency with a Smile
Friendly service, efficiency with a smile. I welcomed the advice I was given and booked everything with the minimum of fuss.
August 14, 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello Mr Mckean
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Sonia who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Very good staff
August 27, 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello Leonard,
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Joanne who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Professional and kind
September 3, 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello Mrs White,
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Brooke who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Enquiry dealt with efficiently…
Enquiry dealt with efficiently speedily. We had no chance to test knowledge as we knew what we wanted.
August 30, 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello Donald,
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Izzy who helped secure your holiday. I'm sorry you did not feel the service you received was worthy of the 5 stars Review, We hope this can be improved on your next visit.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Have used Hays several times always…
Have used Hays several times always find the staff excellent nothing is to much trouble I would highly recommend.
August 19, 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello Colin,
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Joanne who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Alfa the great holiday experience
l like the feeder coach great experience, it's good given the driver my case and all done for me. My holiday coach was great Shaun my driver was excellent
The room was lovely and trips all amazing the food too. l have booked again next year same holiday so good xxx Malcolm
August 19, 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello Malcolm,
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Joanne who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Euro Disney Holiday
Popped into the Allerton Road branch with a view to booking Euro Disney for the family for the kids
(Big Ones as well).Joanne pulled out all the stops & spent a lot of time as well, in order to get us sorted.
We have used Hays Travel a few times in the past & have always been pleased & happy with their service and we wouldn't hesitate in using them in the future or recommending them to friends & family.
August 19, 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello Mr Lawrence,
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Joanne who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Professional & knowledge advice by both…
Professional & knowledge advice by both staff members
August 18, 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello David,
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Joanne who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Jeni was so helpful and worked hard to…
Jeni was so helpful and worked hard to find us a brilliant deal
August 17, 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello Zay,
Thank you so much for taking the time to give us feedback on your service. Happy we could get everything you needed booked :)
If we can be of anymore assistance please do not hesitate to ask.
See you again soon
Kindest Regards
Jeni
Branch Manager
Popped in to Hays travel to book a city…
Popped in to Hays travel to book a city break. This is the first time I have ever been to this company and the customer service was brilliant. Jeni the lady who sorted everything for us was great. We are very pleased with the service we received and the price. Will definitely pop in for any other future trips.
August 18, 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello Irene,
Thank you so much for taking the time to give us feedback on your service. Happy we could get everything you needed booked :)
If we can be of anymore assistance please do not hesitate to ask.
See you again soon
Kindest Regards
Jeni
Branch Manager
All inclusive holiday booked with a week to go!
Quick, flexible, helpful and a great price for a late deal. Booked everything including travel money within 2 hours. Nothing was too much trouble to check. Will definitely use again.
July 13, 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello Ian,
Thank you so much for taking the time to give us feedback on your service. Happy we could get everything you needed booked :)
If we can be of anymore assistance please do not hesitate to ask.
See you again soon
Kindest Regards
Jeni
Branch Manager
Jeni went above and beyond
Jeni actually made the effort to turn up in her own time to make sure we booked the holiday we wanted
August 14, 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello Peter,
Thank you so much for taking the time to give us feedback on your service. Happy we could get the Cruise you wanted and its all booked :)
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Reply from Hays Travel - Liverpool Allerton Road
Hello Marcelle,
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Joanne who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Reply from Hays Travel - Liverpool Allerton Road
Hello Stephen,
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Joanne who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Reply from Hays Travel - Liverpool Allerton Road
Hello Mrs Boote,
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Joanne who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Very helpful and knowledgeable
Very helpful and knowledgeable. Got me the holiday I wanted.
August 9, 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello Susanne,
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Joanne who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
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