The 1st desk ahead of us when we walked in was a young girl, she gave us a big smile and welcomed us. we set about sorting our holiday out and Scarlett our young girl was lovely, very patient and kept... See more
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It’s the second time this year we’ve booked a holiday with you. Jenny at the Allerton branch was very helpful, patient and great at sorting both holidays for us… very much appreciated x
Company replied
My first time booking with Hays. I’m usually independent but was looking for a grandchildren’s holiday so wanted knowledge and advice. I got it at Hays- Sonia had great information and I’ve booked a p... See more
Company replied
It was a great experience dealing with hays travel staff were very efficient and so helpful it was all done very quickly and I just want to say thanks
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
88/90 Allerton Road, L18 2DG, Liverpool, United Kingdom
- 01514386610
4.9
Excellent
795 reviews
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The 1st desk ahead of us when we walked…
The 1st desk ahead of us when we walked in was a young girl, she gave us a big smile and welcomed us. we set about sorting our holiday out and Scarlett our young girl was lovely, very patient and kept us chatting away while we waited on call backs etc. would 100% recommend and go back to hays and especially Scarlett
August 28, 2026
Reply from Hays Travel - Liverpool Allerton Road
Susan Lea,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience .
It was a great experience dealing with…
It was a great experience dealing with hays travel staff were very efficient and so helpful it was all done very quickly and I just want to say thanks
August 21, 2026
Reply from Hays Travel - Liverpool Allerton Road
Peter,
Thank you for your wonderful feedback! We are so pleased to hear that our team was efficient and helpful, making your experience a quick and positive one. We appreciate your kind words.
Lovely staff really helpful and…
Lovely staff really helpful and friendly always book with them would recommend hays to everyone.
August 22, 2026
Reply from Hays Travel - Liverpool Allerton Road
Carla Skerry,
Thank you for your wonderful review! We are so pleased to hear that you consistently find our staff helpful and friendly. We truly appreciate your kind words and recommendation.
Kind Regards
Hays Travel
Friendly helpful staff both on the…
Friendly helpful staff both on the currency exchange counter and also the staff member who did our booking.
August 19, 2026
Reply from Hays Travel - Liverpool Allerton Road
Margaret,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team provided such friendly and helpful service. We truly appreciate your kind words.
Kind Regards
Hays Travel Huyton
The travel agent very helpful
The travel agent was very helpful, and she was eventually able to book the holiday we wanted. However, we had found our holiday on-line (Hays holiday) and thought it would then be very easy to book that through Hays in person - it was not - it seems that the holidays available online do not link up clearly with the information available to the agents in the high street(???). This seems crazy
August 20, 2026
Reply from Hays Travel - Liverpool Allerton Road
We're sorry to hear about this, but we ultimately resolved as the flights failed with our supplier, but we got it sorted for you - Megan
It’s the second time this year we’ve…
It’s the second time this year we’ve booked a holiday with you.
Jenny at the Allerton branch was very helpful, patient and great at sorting both holidays for us… very much appreciated x
August 19, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for this great feedback.
Scarlett was lovely..funny friendly…
Scarlett was lovely..funny friendly and professional, nothing too much trouble
August 18, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for your lovely feedback.
Excellent service, friendly and knowledgeable staff
Took twenty minutes to find exactly what we asked for. We only called in to see what was available and walked out with two weeks Christmas holiday in the sun. That suited all we had asked for.
August 8, 2026
Reply from Hays Travel - Liverpool Allerton Road
Ms Susan Marsh,
We are so pleased to hear that we were able to help you find the perfect two-week Christmas holiday in the sun so quickly! It's wonderful to know we met all your requirements.
Kind Regards
Hays Travel
Bonny was very helpful/ friendly and…
Bonny was very helpful/ friendly and professional
August 16, 2026
Reply from Hays Travel - Liverpool Allerton Road
Linda and Peter,
Thank you for your wonderful feedback! We are delighted to hear that you had such a positive experience with our team member. We always strive for efficiency and friendliness.
Kind Regards
Hays Travel
Reply from Hays Travel - Liverpool Allerton Road
Roy,
We're so glad to hear you consistently have such a positive experience with us! Thank you for your wonderful feedback.
Kind Regards
Hays Travel
Bonnie the advisor was great and…
Bonnie the advisor was great and ensured we found exactly what we were looking for. She went the extra mile for us.
August 13, 2026
Reply from Hays Travel - Liverpool Allerton Road
Jackie,
Thank you for your wonderful feedback! We are delighted to hear that our advisor was great and ensured you found exactly what you were looking for.
Kind Regards
Hays Travel
Friendly staff
Friendly staff. Clear communication. Efficient service. Would highly recommend
August 4, 2026
Reply from Hays Travel - Liverpool Allerton Road
Jeff Goulding,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us.
Kind Regards
Hays Travel
Professional and wecoming
There is nothing better than talking to a person who has knowledge
I have used Hayes previously and would not go anywhere else
Anna made the booking process seamless
August 11, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you. We are always happy to help
Totally wonderful lady yesterday with…
Totally wonderful lady yesterday with all her help
August 11, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you for your wonderful 5-star review! We are so pleased to hear that you received such helpful assistance. Your feedback is greatly appreciated.
Kind Regards
Hays Travel
As always the staff are very helpful…
As always the staff are very helpful and always sort us out. What I like about Hays Travel is you get the full package. Being older we haven’t got the confidence to book anything on line so having everything done for you from start to finish is a bonus.
August 10, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you; we are always happy to help.
I think Scarlet was the main reason are…
I think Scarlet was the main reason are experience went so well
She was excellent and efficient and checked everything for us to make sure we were happy
August 9, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much. We really appreciate it.
We always go to Hays
We always go to Hays, Joanne is great with us and has always been very friendly and helpful.
August 7, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you for your wonderful review! We are so pleased to hear that you consistently have a positive experience with our team member. We truly appreciate your kind words.
Kind Regards
Hays Travel
Easy booking for 2027 cruise
My partner and I booked a cruise alongside two relatives who already had a long relationship with Hayes Travel. Their regular contact Joanne quickly and effectively processed our parallel bookings for our holiday in 2027. All achieved, including downloading the Hayes App to follow the holiday over the next year.
August 6, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you for your wonderful feedback! We are so pleased to hear that your booking process was handled so quickly and effectively. It's great to know you're already enjoying the convenience of our app for your upcoming holiday.
We felt very a ease with the hays…
We felt very a ease with the hays travel rep.glory was very informative and answered all are questions.
July 30, 2026
Reply from Hays Travel - Liverpool Allerton Road
Anthony.Richardson.,
Thank you for your wonderful feedback! We are so pleased to hear that Glory made you feel at ease and was able to answer all your questions. We hope you have a fantastic trip!
Scarlett the holiday agent was…
Scarlett the holiday agent was excellent, we changed our booking after reading the reviews and watching a video on our original booking. Scarlett rearranged and we are happy with the new holiday booking
July 30, 2026
Reply from Hays Travel - Liverpool Allerton Road
Philip,
Thank you for your wonderful feedback! We are so pleased to hear that Scarlett was able to assist you with your booking and that you are happy with your new holiday.
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