We have booked holidays with Hays for some years and have never been disappointed. Our latest booking was made with Annie at Allerton Road branch and she was very helpful.
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Our little advisor who's nam.e escapes .me couldn't have. Been more helpful in finding us a break in Weymouth next year. We'll be back soon to look for so.mewhere in June. A pleasurable experience
Company replied
Friendly helpful staff. We have booked several holidays through Hays and they have always found us good deals and are knowledgeable about the places we have been going to.
The 1st desk ahead of us when we walked in was a young girl, she gave us a big smile and welcomed us. we set about sorting our holiday out and Scarlett our young girl was lovely, very patient and kept... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
88/90 Allerton Road, L18 2DG, Liverpool, United Kingdom
- 01514386610
4.9
Excellent
803 reviews
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Professional and wecoming
There is nothing better than talking to a person who has knowledge
I have used Hayes previously and would not go anywhere else
Anna made the booking process seamless
August 11, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you. We are always happy to help
Totally wonderful lady yesterday with…
Totally wonderful lady yesterday with all her help
August 11, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you for your wonderful 5-star review! We are so pleased to hear that you received such helpful assistance. Your feedback is greatly appreciated.
Kind Regards
Hays Travel
As always the staff are very helpful…
As always the staff are very helpful and always sort us out. What I like about Hays Travel is you get the full package. Being older we haven’t got the confidence to book anything on line so having everything done for you from start to finish is a bonus.
August 10, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you; we are always happy to help.
I think Scarlet was the main reason are…
I think Scarlet was the main reason are experience went so well
She was excellent and efficient and checked everything for us to make sure we were happy
August 9, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much. We really appreciate it.
We always go to Hays
We always go to Hays, Joanne is great with us and has always been very friendly and helpful.
August 7, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you for your wonderful review! We are so pleased to hear that you consistently have a positive experience with our team member. We truly appreciate your kind words.
Kind Regards
Hays Travel
Easy booking for 2027 cruise
My partner and I booked a cruise alongside two relatives who already had a long relationship with Hayes Travel. Their regular contact Joanne quickly and effectively processed our parallel bookings for our holiday in 2027. All achieved, including downloading the Hayes App to follow the holiday over the next year.
August 6, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you for your wonderful feedback! We are so pleased to hear that your booking process was handled so quickly and effectively. It's great to know you're already enjoying the convenience of our app for your upcoming holiday.
We felt very a ease with the hays…
We felt very a ease with the hays travel rep.glory was very informative and answered all are questions.
July 30, 2026
Reply from Hays Travel - Liverpool Allerton Road
Anthony.Richardson.,
Thank you for your wonderful feedback! We are so pleased to hear that Glory made you feel at ease and was able to answer all your questions. We hope you have a fantastic trip!
Scarlett the holiday agent was…
Scarlett the holiday agent was excellent, we changed our booking after reading the reviews and watching a video on our original booking. Scarlett rearranged and we are happy with the new holiday booking
July 30, 2026
Reply from Hays Travel - Liverpool Allerton Road
Philip,
Thank you for your wonderful feedback! We are so pleased to hear that Scarlett was able to assist you with your booking and that you are happy with your new holiday.
As soon as we walked through the door
As soon as we walked through the door
We were made welcome
Scarlet sorted us out with a holiday very professional and experienced
She went through everything with us and we were completely satisfied
August 6, 2026
Reply from Hays Travel - Liverpool Allerton Road
Mr Sayce,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team made you feel welcome and provided such professional and experienced assistance with your holiday booking. We are delighted that you were completely satisfied with the service you received.
Reply from Hays Travel - Liverpool Allerton Road
Thank you for your wonderful feedback! We are so pleased to hear that you found our service to be excellent and efficient. We truly appreciate your kind words.
We were greeted and assisted to book
We were greeted and assisted to book
A cruise all within 30 mins
August 4, 2026
Reply from Hays Travel - Liverpool Allerton Road
We are so pleased to hear that we could assist you in booking your cruise so quickly. Thank you for sharing your positive experience with us!
Friendly staff and we got a hoilday…
Friendly staff and we got a hoilday and felt good walking out of your shop x
August 2, 2026
Reply from Hays Travel - Liverpool Allerton Road
Donna Dobson,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had a positive experience and felt good after visiting our shop.
Reply from Hays Travel - Liverpool Allerton Road
carol mitchell,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team member to be friendly and helpful. We truly appreciate your kind words.
Nichola was very nice and understanding…
Nichola was very nice and understanding of our requirement needs.
July 30, 2026
Reply from Hays Travel - Liverpool Allerton Road
Hi Sylvia,
Thank you for your wonderful feedback. We are so pleased to hear that our colleague was understanding.
Very polite
Very polite, experienced, and professional service. Made us feel relaxed. Name was Joanne.
August 2, 2026
Reply from Hays Travel - Liverpool Allerton Road
John,
Thank you for your wonderful feedback! We are so pleased to hear that you felt relaxed and that our service was professional and experienced.
Was shown several holiday destinations…
Was shown several holiday destinations by a very good operative who was very professional would recommend this business to anyone welldone 10/10👍
July 12, 2026
Reply from Hays Travel - Liverpool Allerton Road
Mr Michael Bramhill,
Thank you for your wonderful feedback! We are so pleased to hear that issy provided such a professional and helpful experience for you. We truly appreciate your recommendation.
Great Staff & very efficient
Great Staff & very efficient. Answering any questions I asked them .well done.
July 31, 2026
Reply from Hays Travel - Liverpool Allerton Road
david,
Thank you for your wonderful feedback! We are delighted to hear that our team was efficient and helpful in answering all your questions.
Great your holiday booked here.
I've never been to this travel agency before but I will definitely go again.
They helped me find the perfect holiday for my family.
Would recommend to family and friends.
July 30, 2026
Reply from Hays Travel - Liverpool Allerton Road
Colette Tracey,
Thank you for your wonderful review! We are so pleased to hear that Glory was able to help you find the perfect holiday for your family and that you would recommend us. We look forward to welcoming you back again!
My first time booking with Hays
My first time booking with Hays. I’m usually independent but was looking for a grandchildren’s holiday so wanted knowledge and advice. I got it at Hays- Sonia had great information and I’ve booked a perfect venue and location in less than an hour. I’ll be back!
July 28, 2026
Reply from Hays Travel - Liverpool Allerton Road
Dr Ian Poole,
Thank you so much for your wonderful review! We are delighted to hear that Sonia provided such great information and helped you book the perfect holiday for your grandchildren so quickly. We look forward to welcoming you back again soon!
Reply from Hays Travel - Liverpool Allerton Road
Customer,
Thank you for your wonderful review! We are so pleased to hear that everything went smoothly and that our team member was very helpful. We truly appreciate your feedback!
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