My visit , as with others , went well. Staff are attentive. Ms Lisa Walsh is my usual assistant and does well at finding me good offers and manageable prices. She's very efficient Mr Greer
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See what reviewers are saying
I came to Hays Travel and was warmly greeted by Rosanne...after explaing criteria of holiday I was hoping to find...she was right on the ball ...nothing was too much for her...she went over everything... See more
Company replied
I was very favourably impressed. The young lady who assisted me, Megan, guided me through the process with admirable patience. She even managed to keep her cool, and her sense of humour, when we had a... See more
Company replied
Booked my holiday in store yesterday and would like to say how helpful chloe was in helping me with all the details, a big 5 stars for the excellent way she helped me with my booking .
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
55 Lord Street, L2 6PD, liverpool, United Kingdom
- 01514386599
4.9
Excellent
1K reviews
Asks customers to review
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Magaluf
Booked my holiday in store yesterday and would like to say how helpful chloe was in helping me with all the details, a big 5 stars for the excellent way she helped me with my booking .
September 7, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good experience in booking holiday
Good experience in booking holiday, left thinking i had got special deal for being a regular customer only to find same price online 30 minutes later
September 8, 2026
Reply from Hays Travel - liverpool lord street
Kevin,
I would like to thank you for taking the time to take the call and giving us opportunity to explain the price match process.
I am glad we were able to resolve this.
Lisa - Assistant Manager
Chloe was very helpful sorted…
Chloe was very helpful sorted everything out for my holiday to budapest.got me a good deal too.
Hays lord street liverpool.
September 7, 2026
Reply from Hays Travel - liverpool lord street
Thank you so much for your lovely review!
It was a pleasure to book your holiday to Budapest for you!
Chloe :)
Very friendly staff excellent service
September 5, 2026
Reply from Hays Travel - liverpool lord street
Thank you so much for your kind review! :)
Majorca here we come.
Lisa got us a great deal for Majorca. Nothing is too much trouble for her and she always goes that extra mile.
September 2, 2026
Reply from Hays Travel - liverpool lord street
Thank you so much for your kind feedback. it was a pleasure to find your perfect holiday! :)
Staff very helpful and knowledgeable.
September 3, 2026
Reply from Hays Travel - liverpool lord street
Thank you so much for your kind feedback! :)
My visit
My visit , as with others , went well.
Staff are attentive.
Ms Lisa Walsh is my usual assistant and does well at finding me good offers and manageable prices.
She's very efficient
Mr Greer
September 2, 2026
Reply from Hays Travel - liverpool lord street
Thank you so much for kind feedback :)
Overall service was good
Overall service was good, Megan my agent who did my booking was brilliant, professional and very polite, and made my experience even better.
August 25, 2026
Reply from Hays Travel - liverpool lord street
Thank you so much for your lovely review! It was a pleasure to book your holiday for you!
Megan :)
Best travel agent in Liverpool
I came to Hays Travel and was warmly greeted by Rosanne...after explaing criteria of holiday I was hoping to find...she was right on the ball ...nothing was too much for her...she went over everything almost like she was one booking her holiday...best customer service Ive ever had...she made sure everything would be just perfect for me...gifting me a holiday of my dreams...I hope she stays here for a very long time because I wouldnt go anywhere eor to anyone else now Ive found her...much love thanks and appreciation Rosanne 😇🥰🤩🫶🏻🙏🏻
August 29, 2026
Unprompted review
Reply from Hays Travel - liverpool lord street
Thank you so much for your lovely review .
It was my pleasure to book your holiday .
Kind Regards,
Rosanne
Reply from Hays Travel - liverpool lord street
Thank you so much for your kind review! :)
Jane was lovely very thorough from…
Jane was lovely very thorough from start to finish
August 31, 2026
Reply from Hays Travel - liverpool lord street
Thank you so much for taking the time to leave us such a lovely review! I am so pleased you were happy with my service!
Jayne :)
Fayth at the Liverpool Lord St branch…
Fayth at the Liverpool Lord St branch listened carefully to what I wanted out of the trip I was booking. She researched to find suitable accommodation, made some suggestions and professionally put it altogether for me.
August 29, 2026
Reply from Hays Travel - liverpool lord street
Thank you so much for lovely review! I am so glad I was able to find the perfect holiday for you!
Fayth :)
So easy booking with Hays Travel.
So easy booking with Hays Travel booked my last few holidays with them. They even price matched a holiday I had seen online. Staff are always so helpful.
August 21, 2026
Reply from Hays Travel - liverpool lord street
Thank you so much for your kind review! It was a pleasure to book your holiday for you!
Lily :)
All the staff are very friendly and…
All the staff are very friendly and helpful and patient and make you feel welcome
August 23, 2026
Reply from Hays Travel - liverpool lord street
Thank you so much for the review :)
Reply from Hays Travel - liverpool lord street
Thank you for your wonderful feedback!
It was a pleasure to organise your trip for you!
Rosanne :)
Reply from Hays Travel - liverpool lord street
Thankyou for your kind review
so happy i was able to help
Kind Regards
Lily :)
Great customer service
Hi excellent customer service yet again from Lilly and Fayth. But will give a more informative review after my holiday. Thank you
August 21, 2026
Reply from Hays Travel - liverpool lord street
Awh thank you so much cant wait to hear all about it :)
Thank you in advance 👍
August 23, 2026
Reply from Hays Travel - liverpool lord street
Thank you for your lovely review! :)
I was very favourably impressed
I was very favourably impressed. The young lady who assisted me, Megan, guided me through the process with admirable patience. She even managed to keep her cool, and her sense of humour, when we had a problem with my debit card ! This was eventually resolved. I felt confident enough to ask questions, and now feel reassured about my travel plans. This member of staff is a credit to your company. Rita Lacey.
August 22, 2026
Reply from Hays Travel - liverpool lord street
Thankyou so much for your kind review
its is much appreciated.
i am so happy i was able to help
Kind Regards
Megan
Staff were very efficient and helpful
Staff were very efficient and helpful. Gave us lots of information about the hotels and resorts we were interested in.
August 21, 2026
Reply from Hays Travel - liverpool lord street
Thank you for your lovely review.
It was a pleasure to book your holiday.
Regards
Rosanne .
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