My visit , as with others , went well. Staff are attentive. Ms Lisa Walsh is my usual assistant and does well at finding me good offers and manageable prices. She's very efficient Mr Greer
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See what reviewers are saying
I was very favourably impressed. The young lady who assisted me, Megan, guided me through the process with admirable patience. She even managed to keep her cool, and her sense of humour, when we had a... See more
Company replied
I came to Hays Travel and was warmly greeted by Rosanne...after explaing criteria of holiday I was hoping to find...she was right on the ball ...nothing was too much for her...she went over everything... See more
Company replied
The customer service was top quality had people who come over not even sorting the holiday for us giving us holidays to help us. Special mention to Megan who sat with us for about 2 hours sorting a ho... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
55 Lord Street, L2 6PD, liverpool, United Kingdom
- 01514386599
4.9
Excellent
1K reviews
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Reply from Hays Travel - liverpool lord street
Thank you so much for your kind review! :)
Jane was lovely very thorough from…
Jane was lovely very thorough from start to finish
August 31, 2026
Reply from Hays Travel - liverpool lord street
Thank you so much for taking the time to leave us such a lovely review! I am so pleased you were happy with my service!
Jayne :)
Fayth at the Liverpool Lord St branch…
Fayth at the Liverpool Lord St branch listened carefully to what I wanted out of the trip I was booking. She researched to find suitable accommodation, made some suggestions and professionally put it altogether for me.
August 29, 2026
Reply from Hays Travel - liverpool lord street
Thank you so much for lovely review! I am so glad I was able to find the perfect holiday for you!
Fayth :)
So easy booking with Hays Travel.
So easy booking with Hays Travel booked my last few holidays with them. They even price matched a holiday I had seen online. Staff are always so helpful.
August 21, 2026
Reply from Hays Travel - liverpool lord street
Thank you so much for your kind review! It was a pleasure to book your holiday for you!
Lily :)
All the staff are very friendly and…
All the staff are very friendly and helpful and patient and make you feel welcome
August 23, 2026
Reply from Hays Travel - liverpool lord street
Thank you so much for the review :)
Reply from Hays Travel - liverpool lord street
Thank you for your wonderful feedback!
It was a pleasure to organise your trip for you!
Rosanne :)
Reply from Hays Travel - liverpool lord street
Thankyou for your kind review
so happy i was able to help
Kind Regards
Lily :)
Great customer service
Hi excellent customer service yet again from Lilly and Fayth. But will give a more informative review after my holiday. Thank you
August 21, 2026
Reply from Hays Travel - liverpool lord street
Awh thank you so much cant wait to hear all about it :)
Thank you in advance 👍
August 23, 2026
Reply from Hays Travel - liverpool lord street
Thank you for your lovely review! :)
I was very favourably impressed
I was very favourably impressed. The young lady who assisted me, Megan, guided me through the process with admirable patience. She even managed to keep her cool, and her sense of humour, when we had a problem with my debit card ! This was eventually resolved. I felt confident enough to ask questions, and now feel reassured about my travel plans. This member of staff is a credit to your company. Rita Lacey.
August 22, 2026
Reply from Hays Travel - liverpool lord street
Thankyou so much for your kind review
its is much appreciated.
i am so happy i was able to help
Kind Regards
Megan
Staff were very efficient and helpful
Staff were very efficient and helpful. Gave us lots of information about the hotels and resorts we were interested in.
August 21, 2026
Reply from Hays Travel - liverpool lord street
Thank you for your lovely review.
It was a pleasure to book your holiday.
Regards
Rosanne .
Yes I appreciated the help Faye gave me…
Yes I appreciated the help Faye gave me deciding on what holiday and hotel I should take which I was more than happy with.That’s why I always book with yourself’s 😎
August 18, 2026
Reply from Hays Travel - liverpool lord street
Thank you so much for your lovely feedback! I am so glad I was able to find the perfect holiday for you!
Fayth :)
Booking with Tina lord st so lovely and…
Booking with Tina lord st so lovely and helpful
August 18, 2026
Reply from Hays Travel - liverpool lord street
Thank you lovely friend , delighted to have booked another trip for you
Tina :) :)
Reply from Hays Travel - liverpool lord street
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be helpful and pleasant. We truly appreciate you taking the time to share your positive experience :)
All the staff are always helpful and…
All the staff are always helpful and will do there best
August 16, 2026
Reply from Hays Travel - liverpool lord street
Thank you Carol
It was lovely to see you again in store re booking your holiday
Tina and Lisa :)
As usual Lisa was very helpful
As usual Lisa was very helpful, courteous and made whole booking easy.
August 16, 2026
Reply from Hays Travel - liverpool lord street
Thankyou for your kind comment
Kind Regards
Lisa
Great service
Rosanne who we booked with was really knowledgeable about where we wanted to go and found us a great deal. Would not hesitate booking again with Rosanne and Hays Travel.
August 9, 2026
Reply from Hays Travel - liverpool lord street
Thankyou for your kind review so happy i was able to help
Kind Regards
Rosanne
My sister made the booking for the four…
My sister made the booking for the four of us, as we live in manchester, all good thank you 😊
August 15, 2026
Reply from Hays Travel - liverpool lord street
We're so glad to hear you and your sister's booking went smoothly. We appreciate your kind words! :)
Best representative lisa
I have used hays travel agents for many years and I always have a excellent experience and Lisa in lord street Liverpool seems to know what ever one wants shes always going above and beyond to help customers always
August 14, 2026
Reply from Hays Travel - liverpool lord street
Thank you for your wonderful feedback!
We are so pleased to hear that you consistently have an excellent experience with us.
It's great to know that our team member goes above and beyond to help customers :)
The Assistant Lily was very helpful and…
The Assistant Lily was very helpful and knowledgeable and was very polite and found us the holiday we wanted .
August 14, 2026
Reply from Hays Travel - liverpool lord street
Thank you for your wonderful feedback! We are so pleased to hear that Lily was helpful, knowledgeable, and polite in finding you the perfect holiday. :)
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