Went in to book a 4-night trip to the Christmas Markets in Alsace, France, which are supposed to be some of the most authentic. Emma was able to clarify any queries about the trip as we wanted to fly... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hays Travel Llantwit Major are amazing. They have a fantastic team lead by Claire and they are so helpful and offer great advice when choosing holidays. I have booked a number of holidays with them ov... See more
Company replied
Claire was incredible, she took time to listen to all our wants and needs to went above and beyond to ensure she got the perfect holiday for all 17 of us. Friendly, professional & extremely knowledgea... See more
Company replied
Claire and the Llantwit Major team are absolutely brilliant and so, so caring about their customers, in terms of ensuring they help them get the exact travel/tour experience they are looking for. My p... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 The Precinct, Boverton Road, CF61 1XA, Llantwit, United Kingdom
- 01446334023
5.0
Excellent
735 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experienced staff.
Found exactly what we were looking for in a holiday and at a reasonable price.
Very experienced staff and have used this travel agent for all our previous holiday bookings. We will use them again in the future.
September 23, 2025
Reply from Hays Travel - Llantwit
Thank you so much for the lovely review
Taylor the person i deal with was very…
Taylor the person i deal with was very helpful
September 23, 2025
Reply from Hays Travel - Llantwit
thank you so much
Couldn’t fault my visit
Couldn’t fault my visit. I went into the branch with something of an idea of a holiday location and came away with a good package , not bad considering the loose specifications I’d presented. There again the ladies in Llantwit Major , in my experience, consistently go the extra mile
September 17, 2025
Reply from Hays Travel - Llantwit
Thank you so much
The staff
The manageress and her staff were very helpful and made planning my trip a breeze,would recommend them to anyone x
September 10, 2025
Reply from Hays Travel - Llantwit
thank you so much x
Really love going to Hays Travel in…
Really love going to Hays Travel in llantwit major. Claire and her team are always happy and friendly. Nothing is too much trouble and they always try to find us a bargain. Won’t go anywhere else now .
September 13, 2025
Reply from Hays Travel - Llantwit
thank you always a pleasure
Great friendly service
Great friendly staff, guided us through various holiday destinations and got us a great deal. Have booked another holiday already with Hays travel as we were so pleased with the service.
September 7, 2025
Reply from Hays Travel - Llantwit
Thank you for the lovey review look forward t seeing you again for more holidays
Superb booking experience with Emma
The booking of my holiday was super easy and extremely pleasurable and stress free. Emma was fantastic, and very helpful, very prompt with responses and getting it booked for me. I will definitely be booking more holidays in the future with her.
September 13, 2025
Reply from Hays Travel - Llantwit
Thank you so much for the lovely review
Absolutely amazing.
The girls in llantwit go above and beyond whilst booking a holiday .
We wouldn't go anywhere else .
September 12, 2025
Reply from Hays Travel - Llantwit
thank you so much x
Friendly and very helpful and…
Friendly and very helpful and understood what we wanted and made us feel welcome
September 11, 2025
Reply from Hays Travel - Llantwit
thank you so much for the lovely review
Stall always friendly and happy to…
Stall always friendly and happy to spend time to find the exact holiday i want. Not request to small. A+++
August 24, 2025
Reply from Hays Travel - Llantwit
Thank you so much for the lovely review
Staff very polite & obliging
Staff very polite & obliging. Nothing too much trouble, & all queries answered. Would recommend them to anybody who asks me. Well done.
September 5, 2025
Reply from Hays Travel - Llantwit
thank you so much for the review
All the staff in Llantwit Major are so…
All the staff in Llantwit Major are so pleasant and informative. One thing that has been really great to my sister and I ( we live 180 miles apart) is that we can both go to our local Hays travel and the staff at both branches ensure that we are both looked after and our holiday bookings go smoothly. The ‘other’ branch is situated in Bitterne, Southampton. Thank you all at Hays
August 28, 2025
Reply from Hays Travel - Llantwit
Thank you so much for the lovely review xx
Reply from Hays Travel - Llantwit
Thank you always happy to help x
Sandra is a real star at what she does
Sandra is a real star at what she does. No matter how complex. She delivers!
August 30, 2025
Reply from Hays Travel - Llantwit
thank you so much for the lovely review another one booked
The team at Llantwit Major
Helpful staff at Llantwit Major met our requirements for an end of summer trip to Albania
August 23, 2025
Reply from Hays Travel - Llantwit
Thank you we hope you have a lovely time
Friendly and knowledgeable service from…
Friendly and knowledgeable service from a great agency in our small town.
August 30, 2025
Reply from Hays Travel - Llantwit
Thank you for booking with us
Always had an excellent service from…
Always had an excellent service from Hays in Llantwit Major. Efficient, informative, helpful, explain everything and friendly. Would recommend this service to anyone.
August 22, 2025
Reply from Hays Travel - Llantwit
Thank you for the lovely review x
Claire from Hays Llantwit Major
Claire from Hays Llantwit Major. Is quite simply amazing. She goes above and beyond to help, assist, reassure I can go on. I’ve never felt more comfortable and at ease. The whole experience has been completely stress free with the odd giggle along the way. Claire is an absolute credit to your company.
August 10, 2025
Reply from Hays Travel - Llantwit
thank you so much for the lovely review
Fantastic Llantwit Major
Once again Claire and team at Hays travel in Llantwit Major have been fantastic. What more can I say other than I will always try and book my holidays with them. I feel it is in safe hands.
July 30, 2025
The ladies in Llantwit hays travel are…
The ladies in Llantwit hays travel are amazing they help with every aspect of your holiday from the time you walk through the door to the time you come back from your holiday you have 110% support finding the holiday that suits your needs. I’m making sure that you’re happy with the outcome they go above and beyond with their service and phone calls when you stranded at an airport even on their day off they will help you out I wouldn’t go anywhere else amazing
July 24, 2025
Reply from Hays Travel - Llantwit
thank you for the lovely review xx always happy to help
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.