Else in Locks Heath centre was very friendly and informative in helping my friend and I to book our next two cruises. I also asked her about insurance for both trips and again very good and informativ... See more
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We popped into our local Hays Travel office on the off-chance - we don’t usually use travel agents - just do it ourselves. Elspeth greeted us warmly and from the very beginning was polite, helpful... See more
Company replied
We arranged an extensive trip to Australia via Dubai and returning through Bangkok. Leah listened carefully to our requests and designed a thorough itinerary for us including flights, hotels and tran... See more
Company replied
We were very impressed with excellent service given by Leah Pook at Hays Locksheath as nothing we asked was too much trouble. She also helps us at every stage of our booking and makes the process stre... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Locks Heath Centre, SO31 6DX, Locks Heath, United Kingdom
- 01489858637
4.9
Excellent
654 reviews
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What can I say
What can I say, always a very helpful team - I knew what I wanted and they booked it without fuss. All sorted for 2027. Would recommend them for all holiday bookings even if you know don't know what you want, they are ready to help.
May 19, 2026
Reply from Hays Travel - Locks Heath
We’re really glad to hear you had such a positive experience! Thanks so much for your continued support, we truly appreciate you coming back to us.
Else in Locks Heath centre was very…
Else in Locks Heath centre was very friendly and informative in helping my friend and I to book our next two cruises. I also asked her about insurance for both trips and again very good and informative. My third visit to Hays Travel, would recommend.
May 10, 2026
Reply from Hays Travel - Locks Heath
Thank you for your feedback! We are so pleased to hear about your positive experience booking your cruises and insurance with us. We appreciate your recommendation:)
Suzanne has always been our main…
Suzanne has always been our main contact and she is so friendly and helpful as are all the girls who have looked after us when Suzanne is not working what we find most pleasing is that we are recognised as we open the door and any queries (however trivial)are answered with good grace the care we receive is top notch definitely ten out of ten
May 16, 2026
Reply from Hays Travel - Locks Heath
Thank you for the lovely feedback - Suzanne will be so pleased to hear this. We’re really glad you feel well looked after and look forward to seeing you again soon.
Hays Travel in Locks Heath - just brilliant! We popped into our local Hays Travel…
We popped into our local Hays Travel office on the off-chance - we don’t usually use travel agents - just do it ourselves.
Elspeth greeted us warmly and from the very beginning was polite, helpful, very well informed and so patient. We had very specific requirements - and she took the time to listen and showed us a lovely selection of holidays without wasting time. We ended up booking a great looking break to Crete, it was quick, easy & efficient. It looks amazing and I’m sure we’ll love it! Elspeth is fantastic - I’d recommend Hays and her to anyone. Thank you Elspeth!
May 14, 2026
Reply from Hays Travel - Locks Heath
Thank you so much for your lovely feedback! We’re delighted to hear that Elspeth made your booking experience such a positive one.
She’ll be thrilled to know her patience, knowledge and attention to your requirements helped you find the perfect holiday to Crete.
It’s wonderful to hear the process was quick, easy and efficient, especially as you don’t usually use travel agents. We really appreciate your recommendation and hope you have an amazing, relaxing break in Crete. Thank you again for choosing Hays Travel!
Two months trip to Australia via Dubai and Bangkok
We arranged an extensive trip to Australia via Dubai and returning through Bangkok. Leah listened carefully to our requests and designed a thorough itinerary for us including flights, hotels and transfers. Unfortunately a week into our trip the news informed us of a worrying escalation of hostilities between Iran and neighbouring Arab countries including UAE, where we were due to transit on our return home. I contacted Leah via email and she quickly reassured me that Hays were watching the developments closely and would get us home at the end of our holiday.
Three weeks before our scheduled return home, I had an email from Emirates to inform us that one of our flights had been rescheduled for 12 hours earlier. This meant a transfer window of over 12 hours in Dubai. I contacted Leah and she quickly sorted this out for us to reduce this to one and a half hours; I think after some assertive negotiation from Leah. We can't thank her enough. Great service.
February 19, 2026
Unprompted review
Reply from Hays Travel - Locks Heath
Thank you so much for your wonderful feedback.
We’re delighted to hear that you enjoyed your Australia trip and that Leah was able to support you throughout your journey.
We understand how concerning the situation in the Middle East must have been, so we’re pleased Leah could provide reassurance and keep you updated during such an uncertain time.
It’s also great to hear that she was able to resolve the flight schedule change quickly and secure a much smoother connection for your return journey.
Your kind comments will mean a great deal to Leah, and we truly appreciate you taking the time to share your experience.
Staff where very good and helpful thanks
May 13, 2026
Reply from Hays Travel - Locks Heath
Thank you for your feedback. We are so glad you had a good experience.
Excellent staff member Chelsey at Locks…
Excellent staff member Chelsey at Locks Heath Branch. Very efficient and knowledgeable, polite and friendly
May 13, 2026
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words! Your feedback means a lot, and I look forward to welcoming you back again soon!
All very good
The process was handled by Chelsey, who was friendly and helpful throughout; and was very mindful and understanding of our requirements
May 12, 2026
Reply from Hays Travel - Locks Heath
Hi, thank you for your review! We're so happy to hear that you found our team member friendly and helpful. We hope to see you again in the future :)
Reply from Hays Travel - Locks Heath
We appreciate your feedback and are happy to hear that you found our services easy to use. We look forward to helping you plan your cruise!
Reply from Hays Travel - Locks Heath
We appreciate you taking the time to share your kind words. We're so glad to hear our staff was helpful and friendly for you!
Reply from Hays Travel - Locks Heath
We are happy to hear that you had a great experience from start to finish! We appreciate your positive feedback and thank you!
Always happy to help
Always happy to help, looks for best option and literary that best suits us
May 3, 2026
Reply from Hays Travel - Locks Heath
We are so happy to hear that our team is always ready to help you find the option that works best for you. Thank you for your feedback!
EXCELLENT CUSTOMER SERVICE
We were booking a holiday to Antarctica and Sinead demonstrated excellent customer service skills. She was friendly, very patient, engaging and knowledgeable. All in all an excellent experience when booking a holiday of a lifetime.
May 9, 2026
Reply from Hays Travel - Locks Heath
We appreciate you sharing your experience booking your holiday of a lifetime. We're happy to hear that you found our service excellent, and that our team member was friendly, patient, engaging, and knowledgeable.
Always use Hays to book holidays
Always use Hays to book holidays. Very helpful and friendly teams.
May 1, 2026
Reply from Hays Travel - Locks Heath
We appreciate your continued trust in us for booking your holidays. Thank you for your lovely review!
Reply from Hays Travel - Locks Heath
We appreciate your kind words! We're happy to hear that you found Chelsey's service efficient and friendly. Thank you for your feedback.
Outstanding Service
The staff at the Locksheath branch are always welcoming and helpful its great to have such knowledge on your doorstep. Well done to Suzanne and Sinead and the rest of the Locksheath team who have made the who booking process a breeze.
April 26, 2026
Reply from Hays Travel - Locks Heath
Thanks so much, that’s really kind of you to say! We’re glad you’ve found us helpful and that everything’s been nice and easy. We’ll look forward to helping you book your next holiday
Excellent customer service
Excellent customer service. Very friendly and very helpful staff.
April 30, 2026
Reply from Hays Travel - Locks Heath
We appreciate you taking the time to leave us this wonderful feedback! We are so glad to hear you found our staff friendly and helpful.
Cruising
We were very impressed with excellent service given by Leah Pook at Hays Locksheath as nothing we asked was too much trouble. She also helps us at every stage of our booking and makes the process stress free.
April 30, 2026
Reply from Hays Travel - Locks Heath
Thank you so much for your kind feedback.
It was a pleasure helping you, and I’m really glad you had such a positive experience.
I’m happy I could support you along the way and make things feel a bit easier and less stressful.
I truly appreciate you taking the time to share your experience, and I looking forward to seeing you again soon :)
Great service
April 30, 2026
Reply from Hays Travel - Locks Heath
We're happy to hear that your holiday was booked efficiently and that you received your details promptly. Thank you for your kind review.
Simply the best
As always, Suzanne pulled out all the stops and got us exactly the back to back cruise booking we wanted... many thanks for the usual excellent and friendly service!
April 29, 2026
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words! We are absolutely delighted we could help secure the perfect back-to-back cruise for you. We do really appreciate your continued trust. Wishing you an amazing time on your trip—please let us know if there’s anything else we can help with before you set sail!
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