I'd been on earlier on that week enquiring about a cruise for 2028, We came back a few days later to book, Sue was very friendly & polite & had remembered what cruise I had enquired about, so booking... See more
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As always the standard of customer service is superb. The staff in the Locks Heath branch are so helpful and friendly. We could easily book our holidays online but to us popping into Hays to book, and... See more
Company replied
Chelsea was very helpful when we came in to book a short holiday, with a relatively quick departure date. I have some mobility issues, and she spent time and patience with us trying to find a suitable... See more
Company replied
Always a pleasure at Hays Locksheath! They go above and beyond to accommodate all my needs, wouldn't go anywhere else!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Locks Heath Centre, SO31 6DX, Locks Heath, United Kingdom
- 01489858637
4.9
Excellent
678 reviews
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Always a pleasure at Hays Locksheath
Always a pleasure at Hays Locksheath! They go above and beyond to accommodate all my needs, wouldn't go anywhere else!
July 7, 2026
Reply from Hays Travel - Locks Heath
Thank you for your feedback and thank you for coming back to us every time for your cruises. This one was a bit complicated but we got there in the end!!
Reply from Hays Travel - Locks Heath
Thank you for your review. I am so glad we could get this booked for you and so much cheaper than expected. Happy days
Reply from Hays Travel - Locks Heath
Thank you for your feedback! We're delighted to hear you found the process very quick and easy. We appreciate your support and look forward to helping you again in the future.
All the staff are brilliant,so helpful…
All the staff are brilliant,so helpful and friendly.
July 2, 2026
Reply from Hays Travel - Locks Heath
Thank you so much for your lovely review!
Always prompt
Always prompt, reliable, professional and helpful, they get you exactly what you want, without the stress, which is why we’ve been using their service for many years, and will continue to do so.
July 2, 2026
Reply from Hays Travel - Locks Heath
Thank you for your wonderful feedback! We are so pleased to hear. We truly appreciate your continued loyalty and look forward to assisting you for many more years!
Made some great holiday suggestions
Made some great holiday suggestions, answered questions and we are now booked!
July 2, 2026
Reply from Hays Travel - Locks Heath
We're so pleased Chelsey could help with your holiday plans and answer all your questions. We hope you have a wonderful trip!
Very helpful travel adviser
Very helpful travel adviser. Follow up phone call much appreciated.
June 23, 2026
Reply from Hays Travel - Locks Heath
Thank you for your wonderful feedback! We are so pleased to hear that our travel adviser was helpful and that you appreciated the follow-up call.
Excellent service
Suzanne was very thorough and gave us lots of price options for our chosen hotel / Flight. She always delivers an excellent service
June 26, 2026
Reply from Hays Travel - Locks Heath
We're so pleased to hear our team provided such thorough service and excellent options. Thank you for your kind words!
I'd been on earlier on that week…
I'd been on earlier on that week enquiring about a cruise for 2028,
We came back a few days later to book, Sue was very friendly & polite & had remembered what cruise I had enquired about, so booking was so easy, always good in locksheath branch
June 26, 2026
Reply from Hays Travel - Locks Heath
We are so pleased to hear you had such a positive booking experience with us! It's wonderful that our team was so helpful and made booking your cruise easy.
Super service
As always the standard of customer service is superb. The staff in the Locks Heath branch are so helpful and friendly. We could easily book our holidays online but to us popping into Hays to book, and having a chat with the ladies is all part of the holiday process.
June 18, 2026
Reply from Hays Travel - Locks Heath
We are so pleased to hear you value our customer service and enjoy visiting our branch. Thank you for the review and we look forward to helping you with future holidays!
The agent Chelsey extremely helpful
The agent Chelsey extremely helpful , engaging and sympathetic to our needs.
Whole process from entering shop to booking and leaving perfect
June 23, 2026
Reply from Hays Travel - Locks Heath
We're so pleased our team provided such a helpful and engaging experience. Thank you for your kind words!
Kind Regards
Hays Travel
Organused
Chelsey was well organised & happy to change anything that we wanted as we were involving many flights. Found the best one. Very thorough.
June 18, 2026
Reply from Hays Travel - Locks Heath
We're so glad we could assist with your travel plans and find the perfect solution for you. Thank you for your kind words
Chelsea was very helpful when we came…
Chelsea was very helpful when we came in to book a short holiday, with a relatively quick departure date. I have some mobility issues, and she spent time and patience with us trying to find a suitable hotel, with only a few steps to climb, and no uneven surfaces to walk on. She eventually advised a cruise, as there wouldn't be a problem boarding a ship! She found the best cabin available, and even arranged assisted boarding to make certain I had any help I might need. Nothing was too much trouble, and we left knowing our holiday was booked, and nothing was overlooked. It was a pleasure to spend the time with Chelsey, knowing she had given us the most helpful advice, and service
June 17, 2026
Reply from Hays Travel - Locks Heath
Thank you for sharing your experience! We are so pleased to hear that we could assist you in finding the perfect holiday, especially with your mobility needs. It was our pleasure to ensure every detail was handled, providing you with peace of mind for your upcoming trip.
Leah was very helpful and was able to…
Leah was very helpful and was able to sort out exactly what I wanted.
June 16, 2026
Reply from Hays Travel - Locks Heath
We're so pleased our team could assist you perfectly. Thank you for your kind words!
Kind Regards
Hays Travel
very helpful and knowledgable
June 10, 2026
Reply from Hays Travel - Locks Heath
Thanks for your review. We're glad we could help!
Tour booking.
Friendly and efficient. Chelsea at Locksheath was a great help to us in deciding and booking our trip. Very professional.
June 10, 2026
Reply from Hays Travel - Locks Heath
We're so glad Chelsey provided such professional and helpful service. Thank you for your lovely review!
Always happy to deal with our request
Always happy to deal with our request, even though we are not fully sure exactly where we want to go!
June 3, 2026
Reply from Hays Travel - Locks Heath
Mr Chris Mussellwhite,
We're so glad we could assist you, even with evolving plans! We appreciate your kind words.
Kind Regards
Hays Travel
Friendly staff
Friendly staff . Very confident in their advice, always happy to help and suggest alternatives Leah is always very pleasant and good at her job.
June 10, 2026
Reply from Hays Travel - Locks Heath
Hi Kay,
Thank you for your wonderful review! We are so pleased to hear our team provided excellent advice and service. We appreciate your feedback.
Kind Regards
Hays Travel
Reply from Hays Travel - Locks Heath
We’re so pleased to hear you had an excellent experience and that Leah was able to help you 😊
Very friendly and helpful staff can’t…
Very friendly and helpful staff can’t recommend them enough.
June 9, 2026
Reply from Hays Travel - Locks Heath
Thank you for your lovely review!
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