As always the service is excellent! Suzanne and Chelsey were brilliant once again. I emailed ahead with the details of the holiday we wanted and when we popped into the branch to pay the deposit, all... See more
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Booked another holiday through hays locks heath. Had the pleasure of Suzanne looking after us who was brilliant (even when we asked for quotes on st least 1000 different holidays!). Will always book t... See more
Company replied
Emma understood my requirements for this two night stay in Dublin. She talked me through the hotel, its location etc. Her ability to build a good rapport with her customers was clearly evident. I have... See more
Company replied
Thank you Sue for helping us adjust holiday itinerary booking to just what we wanted , much appreciated. Sue has booked plenty of our trips away and she’s brilliant at her job.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Locks Heath Centre, SO31 6DX, Locks Heath, United Kingdom
- 01489858637
4.9
Excellent
702 reviews
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So Helpful
The staff member was exceptionally helpful to my specific requirements. Talking through the booking process and showing all the available options ensured our booking was completely satisfactory..
February 20, 2026
Reply from Hays Travel - Locks Heath
Hi, we appreciate you taking the time to share your booking experience with us. We're so glad to hear that our staff member was able to meet your needs and make the process satisfactory.
First time booking with hays in locks…
First time booking with hays in locks heath, leah was very friendly and helpful would definitely recommend and book another holiday here thanks.
February 13, 2026
Reply from Hays Travel - Locks Heath
Emma,
We appreciate you taking the time to leave us such a complimentary review! We're so happy to hear that our agent was friendly and helpful, and we look forward to booking your next holiday.
Sinead is always so helpful and patient…
Sinead is always so helpful and patient explaining all the information for your holiday. She takes the time to find the best deals for you and stress away from booking.
February 17, 2026
Reply from Hays Travel - Locks Heath
We're so happy to hear that you find our team member helpful and patient. It's great to know that they take the time to find the best deals for you.
Booking holiday
we book are holidays at hays travel locksheath all the time as usual the staff are fantastic and helpful
February 8, 2026
Reply from Hays Travel - Locks Heath
Thank you for your 5 star review. We appreciate you choosing us for your holiday bookings and happy to hear that you find our team fantastic and helpful every time :)
Excellent Service
We went in pretty much knowing what we wanted, but we had a few questions. Sinead was extremely helpful, professional and knowledgeable. Nothing was too much trouble and having left her one question to answer, we received an email a few days later with the answer. Would not hesitate to use Hays at Locks Heath again.
February 10, 2026
Reply from Hays Travel - Locks Heath
We appreciate your kind words! We're happy to hear that Sinead was helpful, professional, and knowledgeable. We value your recommendation!
Great service
The staff are always helpful and went out of their way to find our requested best holiday.
February 14, 2026
Reply from Hays Travel - Locks Heath
We appreciate you taking the time to leave us such a fantastic review! We are so pleased we could find the perfect holiday for you :)
Elz was super helpful
Elz was super helpful. Came in a few weeks ago for a quote. Emailed a few times when the criteria changed and Elz always emailed back. Went in with my family and Elz was very patient. Nothing was too much trouble. Thank you. Can’t wait for the holiday b
February 14, 2026
Reply from Hays Travel - Locks Heath
Thank you so much for this review! We're so glad to hear that we were able to provide such helpful and patient service. We hope you have a fantastic holiday!
Perfect start to our holiday
Elspeth who we dealt with was very professional, helpful and talked us through the booking process in a way that we could understand, she also didn’t rush us in making any decisions. All in all a perfect start to our holiday.
February 10, 2026
Reply from Hays Travel - Locks Heath
We appreciate you taking the time to leave us such a positive review. We're so glad the booking process was smooth and that you felt supported in making your decisions.
Hays Travel
Really good experience
Really patient staff member, checked all options without hesitation. All in all a good experience.
February 3, 2026
Reply from Hays Travel - Locks Heath
We appreciate you sharing your experience with us. We're so glad Sinead was patient and helpful in exploring all the options for you.
Chelsea who dealt with our booking was…
Chelsey who dealt with our booking was very helpful and thoughtful.
February 4, 2026
Reply from Hays Travel - Locks Heath
We appreciate you booking with us. We are so happy to hear that you found our service helpful and thoughtful during your booking.
Hays Travel
Reply from Hays Travel - Locks Heath
Thank you for your lovely comment :)
Very good service as always
February 5, 2026
Reply from Hays Travel - Locks Heath
Deborah,
We appreciate you taking the time to share your consistent, positive experience with our service; it means a lot to us.
Hays Travel
Hassle free booking!
On the basis of one phone call everything was sorted. Follow up contact dealt with promptly and satisfyingly. A truly excellent experience.
June 30, 2025
Reply from Hays Travel - Locks Heath
We appreciate you taking the time to leave us such a fantastic review! We are so glad we could provide such excellent service and promptly meet your needs.
Holiday to Italy …
Extremely helpful and knowledgeable lady that dealt with my holiday no faults whatsoever
February 1, 2026
Reply from Hays Travel - Locks Heath
We appreciate you sharing your experience. We're so pleased to hear that our team was helpful and knowledgeable during your experience!
Hays Travel were very helpful and we…
Hays Travel were very helpful and we actually booked two four night breaks.
January 24, 2026
Reply from Hays Travel - Locks Heath
We're happy to hear that our team was helpful, and we appreciate you booking two breaks with us. Thank you for your lovely review :)
Reply from Hays Travel - Locks Heath
Thank you for your feedback.
We’re happy to hear you found our service helpful and well-priced.
Excellent customer service and patient…
Excellent customer service and patient with our decision making
January 21, 2026
Reply from Hays Travel - Locks Heath
We appreciate you taking the time to leave us this great review! We're so happy we could provide excellent service.
Knowledgeable agent
Knowledgeable agent, helped with narrowing down all options. Very happy.
January 19, 2026
Reply from Hays Travel - Locks Heath
We appreciate you taking the time to leave us a review. We're so happy we could help you find what you needed.
Cruise booking
I was able to book the holiday I had researched and
Got a quote for holiday insurance.
January 24, 2026
Reply from Hays Travel - Locks Heath
That’s wonderful to hear! We are so glad we were able to get the holiday you’d researched booked and sorted, along with your insurance quote.
It’s always great when everything comes together smoothly.
If you need anything else before you travel, we are here to help!
Very happy with customer service!
Staff were happy to help with all our requirements. Elspeth was professional, friendly, knowledgable and attentive & made sure we got exactly what we wanted.
Extremely impressed!
January 23, 2026
Reply from Hays Travel - Locks Heath
Thank you for this lovely review! I’m so glad to hear that you’re happy with the service:) Your feedback really means a lot, and I appreciate you taking the time to share your experience.
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