As always the service is excellent! Suzanne and Chelsey were brilliant once again. I emailed ahead with the details of the holiday we wanted and when we popped into the branch to pay the deposit, all... See more
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Booked another holiday through hays locks heath. Had the pleasure of Suzanne looking after us who was brilliant (even when we asked for quotes on st least 1000 different holidays!). Will always book t... See more
Company replied
Emma understood my requirements for this two night stay in Dublin. She talked me through the hotel, its location etc. Her ability to build a good rapport with her customers was clearly evident. I have... See more
Company replied
Thank you Sue for helping us adjust holiday itinerary booking to just what we wanted , much appreciated. Sue has booked plenty of our trips away and she’s brilliant at her job.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Locks Heath Centre, SO31 6DX, Locks Heath, United Kingdom
- 01489858637
4.9
Excellent
702 reviews
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Friendly professional service
Friendly professional service. Made sure I understood everything before I booked. Would definitely book again with Leah
January 23, 2026
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words!
I’m really glad I could make everything clear and easy before you booked — that’s always my goal.
I’d absolutely love to help again anytime!
As always Sinead was quick efficient…
As always Sinead was quick efficient and happy to assist us.
January 19, 2026
Reply from Hays Travel - Locks Heath
Thank you for taking the time to share your experience! It is always a pleasure to book your holidays and I am sure you will have an amazing time! :)
Thank You for your patience and care to…
Thank You for your patience and care to get things just right.
January 18, 2026
Reply from Hays Travel - Locks Heath
Thank you for the kind feedback—I really appreciate it. I’m glad we could take the time to get everything just right. Elz
Reply from Hays Travel - Locks Heath
Thank you for your kind feedback!
We’re delighted to hear that Sinead provided such helpful and efficient service.
I’ll be sure to pass on your comments to her.
We really appreciate you taking the time to share your experience.
Long haul flights
Chelsea was so patient finding the best flight times and lay overs to New Zealand. I couldn't fault the service she provided.
January 16, 2026
Reply from Hays Travel - Locks Heath
We appreciate you taking the time to leave us such a kind review. We are so happy to hear that you were pleased with the service provided for your trip!
Suzanne
Suzanne was definitely knowledgeable about cruises. Gave us much useful information about the ship. Answered all questions thoroughly. Once booked went through everything in detail.
January 15, 2026
Reply from Hays Travel - Locks Heath
We appreciate you taking the time to share your experience. We're happy to hear that Suzanne's expertise was useful and thorough when booking! :)
We have used Hays travel Locks Heath…
We have used Hays travel Locks Heath for a number of years and always received excellent service. On this occasion we emailed requesting some preliminary quotes to help us decide on a winter break. Chelsey responded very quickly with the information and we entered into an email exchange with various further requests. This helped us make a decision and we met Chelsey in store to book. From start to finish it was a pleasurable experience and we will continue to use Hays for our travel needs.
January 15, 2026
Reply from Hays Travel - Locks Heath
We appreciate you taking the time to share your positive experience with us. We are so glad to hear that you found our service helpful and that you enjoyed working with our team. We look forward to assisting you with your future travel plans.
Thank you
Sinead, Locks Heath branch booked my recent holiday, she was incredibly helpful, which I really appreciated, no pressure to sell me a holiday from my initial enquiry and went above and beyond to look at alternatives once my specific travelling needs were identified from our conversation, I don’t normally feedback, but very impressed and thankful to her. K
January 8, 2026
Reply from Hays Travel - Locks Heath
Thank you for your lovely review. I really appreciate the kind works and that you are happy with the service given. It was a pleasure getting you booked and I'm sure you will have an amazing time :)
Hayes Travel Locks Heath never fail
Hayes Travel Locks Heath never fail - so prompt with their messages and post great deals - Special thankyou to Suzanne for her fantastic service 10/10
January 14, 2026
Reply from Hays Travel - Locks Heath
Thank you for taking the time to leave such a fantastic review. We’re so pleased you’re happy with our prompt communication and travel deals. Suzanne will be especially grateful for your kind mention—10/10 feedback like this truly means a lot to our team. We hope to assist you again very soon.
Great Customer Care
Suzanne your agent showed great patience and excellent customer care. She guided us through many different choices of holidays and was extremely knowledge.
January 11, 2026
Reply from Hays Travel - Locks Heath
We’re delighted to hear about your positive experience with Suzanne. She takes great pride in providing patient, knowledgeable, and attentive customer care, and your comments truly reflect her dedication. We’ll be sure to pass on your lovely words to her. We look forward to helping you again with your future holiday plans.
Fab travel agent
From arriving in store to leaving with a holiday booked for 2 weeks time, the experience with Chelsey was fab. Highly recommend to anyone wanting to book a holiday to go nd visit the Hayes Locks Heath branch as all the staff are extremely professional, helpful and friendly and do their upmost to find the holiday you re looking for.
January 10, 2026
Reply from Hays Travel - Locks Heath
Thank you so much for your lovely feedback! We’re delighted to hear we was able to help you book your holiday and make the experience such a positive one. Your kind words about the Hayes Locks Heath team really mean a lot to us. We hope you have an amazing holiday and look forward to welcoming you back in store again soon!
Nice to chat with people.
Nice to chat with people.
Nothing was to much bother.
Pleasant surroundings
Thank you Sinead
January 11, 2026
Reply from Hays Travel - Locks Heath
We appreciate your kind words and are so glad you enjoyed your experience. We will pass your appreciation on to Sinead.
Reply from Hays Travel - Locks Heath
We appreciate your kind words and 5-star rating! We are so happy everyone was helpful to you.
Very relaxed experience
Met Leah for the first time having booked several holidays with Hays. She was very helpful and efficient. Came away happy with our choice.
December 29, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words. We’re delighted to hear you had such a relaxed experience and that meeting Leah made a positive difference. It’s lovely to hear you left feeling happy with your choice :)
The team at Locks Heath are amazing…
The team at Locks Heath are amazing they are so so helpful almost a personal experience every time
December 30, 2025
Reply from Hays Travel - Locks Heath
Thank you for so much for booking your holiday with us. I am glad we can help every time!
Pleasant and helpful staff
December 13, 2025
Reply from Hays Travel - Locks Heath
Thank you for your feedback. We’re so pleased to hear that you found our staff pleasant and helpful. Your kind words mean a lot to us, and we look forward to assisting you again in the future.
Last minute decision to pop in to look…
Last minute decision to pop in to look at a holiday. Walked out with holiday booked! Sinead looked at various companies and plans for a repeat of a holiday we had two years ago. This resulted in her able to find a more local airport and overall cost nearly £1000 less than the company we had used before. A contact call made with me being in the area and able to pick up paperwork required. A very pleasant and helpful young lady
December 4, 2025
Reply from Hays Travel - Locks Heath
Thank you for taking the time to leave this lovely review! I really appreciate your comments and it was a delight to get your holiday booked for you and arrange collection of your travel documents. I hope you have a fabulous time! :) - Sinead
Chelsey always looks after us expertly.
Chelsey always looks after us in a very quick, knowledgeable and effucient manner. She advises us well on all the extras we need to make our holiday perfect.
November 29, 2025
Reply from Hays Travel - Locks Heath
Thank you, that really means a lot! I’m so glad I could help with the extras and be part of making your holiday special. I hope you have a wonderful time.
For the second time Good service.
December 5, 2025
Reply from Hays Travel - Locks Heath
Thanks again for choosing us! We’re happy to know you had good service for the second time
Really helpful and friendly staff
Really helpful and friendly staff, every step of our booking was explained clearly. This is the second cruise we have booked through Hays, we will definitely recommend Hays Travel.
December 2, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for your wonderful feedback! It’s great to know this is your second cruise booked with us, and we truly appreciate your loyalty. Thank you for recommending Hays Travel!
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