As always the service is excellent! Suzanne and Chelsey were brilliant once again. I emailed ahead with the details of the holiday we wanted and when we popped into the branch to pay the deposit, all... See more
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Booked another holiday through hays locks heath. Had the pleasure of Suzanne looking after us who was brilliant (even when we asked for quotes on st least 1000 different holidays!). Will always book t... See more
Company replied
Emma understood my requirements for this two night stay in Dublin. She talked me through the hotel, its location etc. Her ability to build a good rapport with her customers was clearly evident. I have... See more
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Thank you Sue for helping us adjust holiday itinerary booking to just what we wanted , much appreciated. Sue has booked plenty of our trips away and she’s brilliant at her job.
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Locks Heath Centre, SO31 6DX, Locks Heath, United Kingdom
- 01489858637
4.9
Excellent
702 reviews
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Great service
April 30, 2026
Reply from Hays Travel - Locks Heath
We're happy to hear that your holiday was booked efficiently and that you received your details promptly. Thank you for your kind review.
Simply the best
As always, Suzanne pulled out all the stops and got us exactly the back to back cruise booking we wanted... many thanks for the usual excellent and friendly service!
April 29, 2026
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words! We are absolutely delighted we could help secure the perfect back-to-back cruise for you. We do really appreciate your continued trust. Wishing you an amazing time on your trip—please let us know if there’s anything else we can help with before you set sail!
Japan cruises
We recently had a cruise holiday to Japan cancelled due to the flights transferring in Dubai, being cancelled.
This visit to Hays was to explore the possibility of booking a similar cruise in 2018. Suzanne & Chelsey were both very helpful in looking into the options of cruising around Japan or the Caribbean.
We did decide to book the Japan cruise, even though the cost has risen significantly, considering what we paid two years ago. We have been trying to get to Japan for four years, as a cruise back in 2024 was also cancelled by the cruise line, stating COVID!!!
April 26, 2026
Reply from Hays Travel - Locks Heath
Thank you for your review and for sharing your experience with us. We’re really sorry to hear about the previous disruptions to your travel plans—especially after trying for so long to reach Japan. We completely understand how frustrating repeated cancellations can be.
That said, we’re delighted that Suzanne and Chelsey were able to assist you in exploring your options and ultimately help you secure a new Japan cruise. We’ll be sure to pass on your kind words to them—they’ll be very pleased to hear your feedback.
We truly appreciate your patience and trust in booking with us again, despite the increase in prices. We sincerely hope this long-awaited trip goes smoothly and turns out to be everything you’ve been hoping for.
If there’s anything further we can do to support you ahead of your journey, please don’t hesitate to get in touch.
Holiday booked Holiday bookedefficiently over the…
Holiday booked efficiently over the phone and details emailed to me promptly
April 15, 2026
Reply from Hays Travel - Locks Heath
We're happy to hear that your holiday was booked efficiently and that you received your details promptly. Thank you for your kind review.
Great Service at Hays Travel, Locks Heath.
Leah was very helpful booking flights to Ireland for me. She patiently explained everything clearly and made the whole process straightforward. Leah was very professional and knowledgeable. She showed me how to use an App essential for the flights.
Thank you Leah.
I left Hays Travel, Locks Heath, relieved and delighted that everything was booked.
I fully recommend Hays Travel, Locks Heath and will use them again.
April 11, 2026
Reply from Hays Travel - Locks Heath
Thank you so much for your lovely feedback.
I’m really pleased I could help make your flight booking to Ireland feel straightforward and stress-free. It was a pleasure to meet you.
Your kind words truly mean a lot to me, and I’m delighted you left feeling relieved and excited. I look forward to helping you again in the future.
Wishing you a wonderful trip to Ireland!
Suzanne at the Locks Heath branch
Suzanne at the Locks Heath branch is always helpful
and is happy to spend as much time with us as we require to make a decision.All of the staff are friendly
and welcoming. We also get regular updates and help when we need it.
January 23, 2026
Reply from Hays Travel - Locks Heath
Thank you so much for your kind feedback
Suzanne will be pleased to know that her support and dedication have made such a difference. We take great pride in ensuring every customer feels confident and well-informed, so it’s wonderful to hear that this has come across. Thank you again for taking the time to share your experience
Suzanne was fantastic!🤩
Suzanne was really helpful, knowledgeable and friendly. She investigated several destinations for us. It was really great that she could talk about her experiences and we had fun at the same time. We booked a trip to Madeira with her for June and one for Thailand next year!
March 27, 2026
Reply from Hays Travel - Locks Heath
We appreciate you sharing your experience. We're happy to hear that our team member was helpful, knowledgeable, and friendly while assisting you in finding the perfect destinations. We are grateful for your bookings.
Very helpful & nothing too much trouble
March 20, 2026
Reply from Hays Travel - Locks Heath
We appreciate your kind words and are so happy we could assist you effectively. We hope you have a wonderful time!
Great all around advice
Great all around advice. Easy booking process and very pleasant and professional people to deal with.
Have used the Locks Heath branch before and will continue to use them for booking future holidays…great people.
March 17, 2026
Reply from Hays Travel - Locks Heath
Thanks for your kind feedback, we’re really glad to hear you found the team helpful and the booking process easy. We’d be happy to help you again anytime.
Very good service and support choosing…
Very good service and support choosing our holiday
March 8, 2026
Reply from Hays Travel - Locks Heath
We are so glad we could provide excellent support in planning your holiday. We hope you have a wonderful time!
Sinead was very helpful in finding us a hotel
Sinead was very helpful in finding us a hotel, she is knowledgeable and friendly and we wouldn’t hesitate in recommending Hays Travel and Sinead.
March 14, 2026
Reply from Hays Travel - Locks Heath
Thank you for your 5 star review. It is always a pleasure to book your holidays! :)
Very helpful and professional.
Very helpful and professional.
Solved my travel problems quickly
March 7, 2026
Reply from Hays Travel - Locks Heath
We appreciate you taking the time to share your experience. We're so glad we could resolve your travel issues quickly and efficiently.
Staff very helpful
Chelsy was very patient with us and helpful. She sorted everything we needed
March 7, 2026
Reply from Hays Travel - Locks Heath
Thank you for your kind feedback! We'll be sure to pass your compliments on to her—she’ll be delighted to know she made your experience a positive one. If there’s anything else we can help you with, please let us know!
Sinead was excellent and with her help…
Sinead was excellent and with her help we have booked a cruise .She was so nice and completed all of my questions regarding the holiday. thankyou Hays Travel S Griffiths.
March 3, 2026
Reply from Hays Travel - Locks Heath
We appreciate your kind words and 5-star review. We are so glad we could assist with your cruise booking and answer all your questions.
Super helpful and reliable, safe hands!
Always super helpful and have recommended the most amazing holidays. Also booking a simple flight with the security of the knowledge of their safe hands is very reassuring. Nothing is too much trouble and I really appreciate this lovely local office and their staff.
March 3, 2026
Reply from Hays Travel - Locks Heath
Thank you for your lovely review. We’re so pleased you feel confident booking your holidays and flights with us. We really appreciate your recommendation and look forward to helping again soon.
The young lady who helped us book our…
The young lady who helped us book our holiday was friendly but not pushy. Always have a positive experience at the locks heath branch
March 1, 2026
Reply from Hays Travel - Locks Heath
We appreciate you taking the time to share your experience. We're happy to hear that our team provided friendly and helpful service without being too pushy!
Booking a holiday
Leah was so helpful and patient in helping put together our bespoke holiday.
Excellent service- thank you
February 18, 2026
Reply from Hays Travel - Locks Heath
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Leah was so helpful and patient while putting together your bespoke holiday.
She always strives to make the planning process smooth and enjoyable, and your kind words will mean a great deal to her.
Thank you for trusting us with your travel plans — we hope you have an amazing trip!
Buyback refused on all notes supplied
Bought currency with the buyback guarantee, but refused buyback on all as one note had a very slight tear that was hardly visible. Currency was as collected an unused currency kept in the plastic bag supplied. Particular note must have been included in the original purchase.
If buying currency with buyback, make sure you check every note to avoid this situation.
February 24, 2026
Unprompted review
Reply from Hays Travel - Locks Heath
Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed with your recent experience at Hays Travel.
We are pleased that we were able to buy back the remainder of your currency under the buyback guarantee. Unfortunately, the one note with a tear — however slight — did not meet the condition requirements set by our banking partners, as damaged notes cannot be resold or returned through standard channels. This we why we had to decline this one note.
We completely understand that this may have been frustrating, especially as the currency was kept in the original packaging.
We genuinely value your feedback and will use it as an opportunity to remind customers to check their notes before leaving the branch to help avoid similar situations in future.
Good service the girls are allways very…
Good service the girls are allways very welcoming.And Chelsey allways very informative.
February 24, 2026
Reply from Hays Travel - Locks Heath
We appreciate you taking the time to leave us such a complimentary review.
The branch manager was very helpful in…
The branch manager was very helpful in getting the holiday we wanted
February 24, 2026
Reply from Hays Travel - Locks Heath
We're so happy to hear that our branch manager was very helpful in finding the holiday that you wanted. Thank you for your review
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