Hays Travel - Longton Reviews 

694
TrustScore 5 out of 5

4.9

Unit 55 Longton Exchange, ST3 2NS Longton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We've used Hays Travel in Longton a few times now . The staff are always helpful ... and patient with us!!! Nothing is too much trouble, they answer so many questions for us, so we always feel conf... See more

Company replied

Rated 5 out of 5 stars

Chloe was very helpful and patient..especially as my husband had many stipulations. Eventually she found the perfect holiday for us . Our first sun holiday abroad in 9 years..so we're especially lo... See more

Company replied

Rated 5 out of 5 stars

The travel guide had a good insight to what I wanted out of the holiday and was able to advise where to stop and what to access to make the most of my stay Alayna personally recommended to buy attra... See more

Company replied

Rated 5 out of 5 stars

Alex Whittaker and staff were superb every thing was organised and explained helped to sort out extra legroom seats ,hotels with breakfast explained their location and why they picked them overall a... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 55 Longton Exchange, ST3 2NS, Longton, United Kingdom

  • 01782692861

4.9

Excellent

TrustScore 5 out of 5

694 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(694)

126,307 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mikki - I can’t recommend Hays Travel Agent’s

I can’t recommend Hays Travel Agent’s, Longton and Mikki Agency enough! From the moment we walked in, she was incredibly patient, attentive, and genuinely committed to helping us find the perfect holiday. We were looking for something special in Corfu, Greece for a mother and daughter trip, and she took the time to listen to what we wanted, answer all of our questions, and explore every option until we found exactly the right fit.

Thanks to her effort and dedication, we’ve booked an amazing holiday that we’re so excited about. The whole process felt easy, stress-free, and personal – it really felt like she cared about making sure we were happy with our choice.

If you’re planning a holiday and want someone who goes above and beyond to make sure it’s everything you hope for, this is the place to go. Outstanding service and a wonderful experience from start to finish!

And will be returning to book future holidays!

August 27, 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

Hi Samantha, I am over the moon with this review you have given me! I am so glad we were able to find a holiday that ticked all your boxes. And you have picked a beautiful hotel as well! I can't wait to hear what you and your mum got up to in corfu ahah. You know where we are if you need anything in the future - Thanks Mikki :)

Rated 5 out of 5 stars

Great customer service

Great customer service , very friendly , very attentive to my husbands needs

August 30, 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

Thank you so much for writing a review for jades service! we appreciate your kind words! - Chloe

Rated 5 out of 5 stars

Would recommend to use

Excellent, very knowledgeable and easy to book with. Just come back from my family holiday to Disney land Paris and will be booking again for next year

February 17, 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

Thank you so much for writing us a review! we are so happy you had a fab time and we cant wait to see you for the next trip - chloe :)

Rated 5 out of 5 stars

Happy customers.

We were welcomed by a friendly yet professional young lady who proceeded to try to find us our perfect holiday whilst listening carefully to what we wanted.

August 24, 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

thank you so much for taking the time to review Georgias service! we have passed these comments on to her and she will be over the moon - Chloe

Rated 5 out of 5 stars

Polite and professional

Polite and professional, always book my holidays through Hays in Longton, great girls

August 16, 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

thank you so much for reviewing our branch! we are so happy you have had a positive experience with us - chloe :)

Rated 5 out of 5 stars

They took a lot of time and effort into…

They took a lot of time and effort into finding what I needed excellent staff very helpful

August 15, 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

Thank you Kieth for putting such kind words! this has been passed on to Mikki and she is thrilled - Chloe

Rated 5 out of 5 stars

Great service and Chloe was very…

Great service and Chloe was very helpful. It was a little hard to hear what she was saying at times due to it being quite loud in the premises On the whole very helpful and would use Hays travel in Langton again.

August 6, 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

We're so happy to hear that you had great service from Chloe! She'll be so happy to hear about this. Thanks so much, Allan! - Nieve :)

Rated 5 out of 5 stars

lisa in the longton branch was…

lisa in the longton branch was brilliant from start to finish she gave plenty of advise about the holiday and location

August 6, 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

Thank you so much for reviewing our assistant manger Lisas service! she is a absolute hive of knowledge! we are so happy you had a brilliant experience - Team longton

Rated 5 out of 5 stars

Chloe from the Longton branch was…

Chloe from the Longton branch was wonderful with my daughter and myself. Scrolled lots of different types of holiday and found us the perfect one!

August 5, 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

Thank you so much for writing this review! i am so happy we got you a dream holiday in a dream price. cant wait to hear how it goes!- Chloe :)

Rated 5 out of 5 stars

The member of staff was very…helpful and went out of her way to fulfill our requirements for the holiday

The member of staff was very understanding of what type of holiday we were after , as we were freinds with different need to the holiday, we're were very satisfied with the result of a holiday we have booked,

August 2, 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

thank you Sharon for reviewing Lisa our fabulous assistant managers service! we have passed this on and she is so happy to have made such a impact - Chloe

Rated 5 out of 5 stars

I was met with a smile

I was met with a smile . Time was taken to listen and to understand my needs. Nothing was too much trouble. Nieve was really pleasant and helpful. Thanks.

July 28, 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

Thank you so much for taking the time to write our lovely Nieve a review! i will pass your feedback over to her and i'm sure she will be over the moon - Chloe

Rated 5 out of 5 stars

I was really happy with the service o…

I was really happy with the service o recieved. They were super helpful with getting me the holiday that I wanted, and booking it was very simple and easy.

July 26, 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

Thank you so much for this positive feedback, i am glad the process was made easy for you and you are happy with the service you have received - Thanks Mikki :)

Rated 5 out of 5 stars

I am recently widowed and I was looking…

I am recently widowed and I was looking for solo travel destinations. Lisa was very helpful and had a look to see, the best offers for me.
I was very apprehensive about travelling alone, a cruise will a good starting point, seeing three different Christmas Markets in three different destinations. Also to meet other solo travellers.

July 24, 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

Hi Celia, Thank you for your lovely feedback. We are so happy you are looking forward to your Christmas cruise I will pass your kind words onto Lisa - Thanks Mikki :)

Rated 5 out of 5 stars

Brilliant travel consultant

Lovely lady, anticipated all our requirements and feel reassured we will have a good holiday

July 25, 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

Jade will be thrilled to read your comments and appreciate your feedback and 5 star review. she is wonderful . Thank you us all at Team Longton

Rated 5 out of 5 stars

We always book through Hays Travel,

We always book through Hays Travel,, they are the nothing but the best,, will go above and beyond to find the right holiday for you,, Lisa is amazing we went in yesterday , to find a last minute holiday, she found us one 👌 even under pressure lol as we had no idea where we wanted to go,,, but she did her thing amd we are travelling to Turkey today xx
Thankyou Hays Travel ,, Lisa ! We will be booking through you again soon x

July 24, 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

what a great read for Lisa and we will pass your feedback on. We think she is amazing and we hope your enjoying your holiday. look forward to welcoming you for your next holiday fro us all at Team Longton

Rated 1 out of 5 stars

We booked a flight to Amsterdam to…

We booked a flight to Amsterdam to visit my son unfortunately we had to cancel and to our amazement we couldn't get a penny back 387.39 it's a lot when are over 65 thank you for not a lot.

July 13, 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

Thank you for your feedback and for taking my call this afternoon. I am pleased that you are overall happy with the service you received from the team in branch and i am sorry to hear of your disappointment in Easyjet's terms and conditions. If we can help you further please don't hesitate to contact us - Sian

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look