We've used Hays Travel in Longton a few times now . The staff are always helpful ... and patient with us!!! Nothing is too much trouble, they answer so many questions for us, so we always feel conf... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chloe was very helpful and patient..especially as my husband had many stipulations. Eventually she found the perfect holiday for us . Our first sun holiday abroad in 9 years..so we're especially lo... See more
Company replied
The travel guide had a good insight to what I wanted out of the holiday and was able to advise where to stop and what to access to make the most of my stay Alayna personally recommended to buy attra... See more
Company replied
Really pleased with the service received Helpful and courteous Found my hotel and booked including a sea view Even booked seats 💺 on the plane Recommended
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 55 Longton Exchange, ST3 2NS, Longton, United Kingdom
- 01782692861
4.9
Excellent
694 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Longton
Thank you so much for your review! I am so happy you found me helpful.
kindest regards,
Alex
Excellent service
Very friendly staff .
Alayna was very friendly efficient and professional , explained everything and we booked the 2 holidays we wanted at a price we are happy with.
Thank you Alayna
June 30, 2026
Reply from Hays Travel - Longton
Hi Alison, i am so glad you had a great experience in our branch with Alayna, i will pass on your kind words - Thanks Mikki :)
went to the Asia event on the26th June…
went to the Asia event on the26th June 2026 at Hays travel in Longton nice talking to the Wendy Wu representative and then booked China for next year with Mikki always great to deal with
June 27, 2026
Reply from Hays Travel - Longton
Hi Mark, i am glad you enjoyed our in store event. It's always a pleasure helping you tick off your bucket list - Thanks Mikki :)
Great travel agent
Great travel agent. Alayna is very friendly & helpful. Nothing was too much trouble for her when we went to book our latest cruise. Would highly recommend the Longton branch.
June 20, 2026
Reply from Hays Travel - Longton
Hi Sharon,
Thank you so much for your kind comments! It was lovely booking your cruises and I look forward to booking your next adventure!
Thanks
Alayna
Friendly and helpful
June 26, 2026
Reply from Hays Travel - Longton
Hi Yvonne,
Thank you for your kind comments! We hope to see you again soon
Thanks
Aidan
great service
we saw Alayna at the Longton Branch who was patient
and and took the time to explain all our need as im traveling with a group of people that have different health needs. now looking forward to my Holiday to Spain and My cruise to Norway
June 17, 2026
Reply from Hays Travel - Longton
Hi Craig,
Thanks for much for your kind feedback and I look forward to seeing you again soon
Thanks
Alayna
Fantastic staff at the Longton branch…
The staff in Longton branch are always extremely helpful. They go above and beyond to ensure you get the holiday that you want. Chloe was amazing in the booking of this holiday, ensuring everything was just right for our group. We would not go anywhere else 😊
June 21, 2026
Reply from Hays Travel - Longton
I am so pleased to hear about your positive experience with me and the team. We always strive to ensure every detail is perfect for your holiday. Thank you for your kind words!
kindest regards,
Chloe
Excellent service fantastic staff
As usual the staff were very pleasant,nothing to much trouble ,always go above ,beyond much better than booking on line ,gave me future tips for different holidays 😁👍
June 19, 2026
Reply from Hays Travel - Longton
We truly appreciate your kind words! We are delighted to know our team and I provided excellent service and helpful tips for future holidays. Thank you for choosing us!
Kind Regards
Mikki
I never felt rushed to book
I never felt rushed to book. I knew what I wanted and was given choices to choose from and didn't feel a 'hard sell' which you normally would with some companies. Very relaxed while deciding, I even got a coffee!
Can't praise the staff at Longton Branch in particular Kerry who made my bookings. Yes I choose 2 cruises.
June 12, 2026
Reply from Hays Travel - Longton
Hi Janice, Thank you for your lovely review on our shop and Kerry. I have passed this onto Kerry and she is over the moon with your review. We look forward to hearing all about your cruises - Mikki :)
Reply from Hays Travel - Longton
Hi Carol,
Thank you for coming back to us, we are glad your happy with our service
Thanks
Kerry
Amazing customer service as always
Amazing customer service as always, all the girls were polite , friendly and eager to help. Lisa makes the whole experience a pleasure to be a part of! We wouldn’t book anywhere else .
May 31, 2026
Reply from Hays Travel - Longton
Hi Sarah,
We are so pleased you are happy with our service in branch and hope to see you again soon
Thanks
Lisa
Hays experience
Very friendly ladies very good at what they do nothing was any trouble for them
June 2, 2026
Reply from Hays Travel - Longton
Thank you so much for reviewing my service Stephen it was a pleasure to serve you! please let me know if you do anything else.
kindest regards,
Alayna
Absolutely fantastic staff who took the…
Absolutely fantastic staff who took the time to find me a trip to see neusweinstein castle that a lot of people had not heard of . Can't thank them enough for sorting it for me .
June 9, 2026
Reply from Hays Travel - Longton
Thank you so much for taking the time to review i am so happy we managed to book you such a bucket list trip :) Let us know if there is anything else we can do and let us know when your back so we can see pictures!
kindest regards,
Lisa
Went through all the available holidays…
Went through all the available holidays in my price range and even suggested a couple of destinations I hadn't thought of trying. Very courteous and thoughtful about OUR holiday. We got the holiday we were looking for and came away happy in the knowledge that we will have a great time.
June 8, 2026
Reply from Hays Travel - Longton
Hi Gary,
Thank you for your kind comments, we look forward to seeing you again soon
Thanks
Chloe
Was dealt with by Lisa
Was dealt with by Lisa. Very cheerful representative. Very helpful and sorted out exactly what we wanted
June 7, 2026
Reply from Hays Travel - Longton
Thank you so much for your kind words! I am happy i could find you the perfect holiday :)
kindest regards,
-lisa
The girls were very helpful and got you…
The girls were very helpful and got you the best deal
May 29, 2026
Reply from Hays Travel - Longton
Thank you so much for your kind words Stuart! i am so happy you were happy with mine and the girls service!
kindest regards,
Chloe
Friendly knowledgeable agent…
Friendly knowledgeable agent considering our situation was complicated and we didn’t have much time she was very thorough and gave us lots of possibilities
June 2, 2026
Reply from Hays Travel - Longton
thank you so much for your review! I am so happy I was able to help and honestly it was lovely to serve you. Please let me know if you need any holidays in the future and i will be more than happy to help!
kindest regards,
Lisa
The very professional aptitude by my
The very professional aptitude by my
daughter Lisa Simpson
May 28, 2026
Reply from Hays Travel - Longton
Thanks dad! always a pleasure and i hope you have another amazing holiday courtesy of your daughter.
- lisa
Chloe was fantastic at our Local…
Chloe was fantastic at our Local Longton Branch she went above and beyond to match our holiday and after 1.5 hours she did it.
June 4, 2026
Reply from Hays Travel - Longton
hi Glynis,
thank you so much for your kind review! i am so happy we managed to get it booked for you! and thank you again for being so patient with me while i shopped around to find the best cost! :)
kindest regards,
Chloe
Chloe was very efficient
Chloe was very efficient. Went out of her way to make sure we got the holiday we wanted at the best price she could documents arrived within a within minute by email for us to look at very happy.
June 3, 2026
Reply from Hays Travel - Longton
Thank you so much for your kind words honestly you were a pleasure to serve and i hope you come back to me for anything you need in the future :)
kindest regards,
Chloe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.