Lorraine ALWAYS gets the perfect holiday for us and at a great price. It feels like she only offers places and accommodation that she would use herself. I can’t recommend her highly enough. She keeps... See more
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This is the third holiday I have booked with Lorraine this year beach holiday in zante in September a Caribbean cruise in January and a family holiday with grandchildren to Majorca June 25 also a few... See more
Lorraine is a brilliant agent. She listens to what you want asking appropriate questions which further cement the kind of holiday you are looking for. She then searches for appropriate holidays provid... See more
Lorraine was very good with the whole booking process. Explained everything and recommended the hotel we are going to in October. Would definitely book through Hays travel and Lorraine.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Lorraine Masters, HU12, Hull, United Kingdom
- 1482693657
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This is the third holiday I have booked…
This is the third holiday I have booked with Lorraine this year beach holiday in zante in September a Caribbean cruise in January and a family holiday with grandchildren to Majorca June 25 also a few in the past. I always find her very willing to go above and beyond to find the right holiday at the right price for us. Always very helpful and cheerful on the phone.
She will be the first person I will get hold of in the future. She is an asset to Hays Travel
Good experience with Lorraine.
Lorraine was very good with the whole booking process.
Explained everything and recommended the hotel we are going to in October.
Would definitely book through Hays travel and Lorraine.
True Professional !
Lorraine found exactly what we wanted and booked it with no fuss. All of our questions were answered and having booked with Lorraine on many occasions the process was easy.
Great service from Lorraine
Great service from Lorraine. As usual you always takes the stress out of finding the right holiday for us
My experience
My experience, was stress free very helpful and catered for all my needs to help book the right holiday.
Very professional.
Going to Japan at last!
Lorraine made every effort against all odds to get me on the trip this year. But as a single traveler it was not possible.
I am now booked on the same trip at the same time next year. I am so excited and pleased with everything.
Always book my holidays with Lorraine…
Always book my holidays with Lorraine through Hays Travel. Super efficient and knows her stuff.
Lorraine was amazing
Lorraine was amazing! Nothing was too much for her to do . We are really pleased with our booking and we are really looking forward to our holiday
Friendly helpful and efficient.
Very helpful and efficient
Lorraine was super helpful and patient
Lorraine was super helpful and patient. I could not recommend her enough - very grateful for the knowledge she could provide on the area.
Thankyou for your assistance Lorraine.
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