Lynne knows her stuff. Helped us with advice on the location we were looking at and hotels. We have booked with Lynne before and now wouldn't use anyone else. 5 stars all the way.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Lynne knows her stuff. Helped us with advice on the location we were looking at and hotels. We have booked with Lynne before and now wouldn't use anyone else. 5 stars all the way.
Company replied
Such a pleasure to book with lynne , she is so good at her job , with attention to detail , her lovely nature, how she gives attention to getting what you ask for wont go anywhere else xx
Company replied
We had a really great experience booking through Lynne. She helped plan our trip and put a lot of time into researching our holiday for us. Lynne provided multiple options of travel to help with costs... See more
Company replied
Another great experience using Lynne Redfern from Hays Travel. She always goes above and beyond expectations. The whole process is handled quickly and easily. You tell Lynne your holiday needs and... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Lynne Redfern, SN12, Wiltshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lynne was so helpful and gave us several options. When I added extra criteria to my wish list she happily gave us some different choices. She made the process of booking so easy and kept me informed every step of the way.

Reply from Hays Travel - Lynne Redfern
Great to have an experienced and knowledgeable person so make booking. Definitely recommend. Thank you

Reply from Hays Travel - Lynne Redfern
lynne was fantastic helped me through everything i need to know and took the hassle out of booking a holiday.

Reply from Hays Travel - Lynne Redfern
Lynne was fantastic found us exactly what we were after, in our budget and we cannot wait to go now eek thank you

Reply from Hays Travel - Lynne Redfern

Reply from Hays Travel - Lynne Redfern
It was great, we asked the question and got the answers and guidance we needed from Lynne and she was so quick and happy to help.

Reply from Hays Travel - Lynne Redfern
We had a really great experience booking through Lynne. She helped plan our trip and put a lot of time into researching our holiday for us. Lynne provided multiple options of travel to help with costs and was really accommodating. We would recommend Lynne to anyone looking to book a trip away.

Reply from Hays Travel - Lynne Redfern
Another great experience using Lynne Redfern from Hays Travel.
She always goes above and beyond expectations. The whole process is handled quickly and easily.
You tell Lynne your holiday needs and she delivers. This is not the first time and it won’t be the last.
Thanks.

Reply from Hays Travel - Lynne Redfern
Lynne is a fabulous Travel Agent who is highly responsive, knowledgeable and reliable. I have no hesitation in using her to book holidays.

Reply from Hays Travel - Lynne Redfern
Lynne is very knowledgeable, very helpful and efficient. Would highly recommend.

Reply from Hays Travel - Lynne Redfern
Lynne is amazing she goes above and beyond
She is a credit to your company

Reply from Hays Travel - Lynne Redfern
Lynne has been fantastic with helping us book our disney holiday, quick with her responses and research and patient with me when i kept changing things around. Will 100% be using Lynne for all our holiday bookings, thank you!!

Reply from Hays Travel - Lynne Redfern
Lynne was amazing with finding me holidays with all the things I wanted

Reply from Hays Travel - Lynne Redfern
Great options given to choose from.
No heavy selling!
Quick responses to our questions.
Very pleased with our experience of dealing with Lynne to book our long weekend to Rome.
Thanks Lynne

Reply from Hays Travel - Lynne Redfern
Lynne was very knowledgeable and pleasent on the phone and nothing was too much trouble

Reply from Hays Travel - Lynne Redfern
Lynne was great! So friendly and any questions I had, it was never to much for her! I'll be booking all of my future holidays with Lynne from.now on ❤️

Reply from Hays Travel - Lynne Redfern
Lynne was so friendly and very helpful.she check out things for us and contacted us with the information we needed.very lovely and helpful lady.

Reply from Hays Travel - Lynne Redfern
Lynne is attentive, knowledgeable and finds the best deals available. After years of insisting on booking my own holidays, she has shown me how easy and stress-free it can be! I cannot recommend her enough, 11/10!

Reply from Hays Travel - Lynne Redfern
Lynne took the time to understand our requirements when recommending holidays. Once we agreed on the holiday, Lynne went "above and beyond" my expectations - working over the weekend and Bank Holiday to ensure we secured the desired holiday.

Reply from Hays Travel - Lynne Redfern
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.