Lynne was absolutely amazing when I reached out to her to book a cruise. The fast response and detailed information was fantastic. I will certainly be booking with Lynne again as it was the easiest a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic 5-star service from Lynne Richie! We are very impressed with the service we received from Lynne Richie at Hays Travel when booking our holiday to Lanzarote. She sorted everything promptly,... See more
Lynne Ritchie provides a great service on behalf of Hays Travel. Great holiday deals put up online. Always available for further information and help. Always tries to get the customer best value for... See more
Company replied
I’ve always followed Lynn on social media so knew she would be good at her job. But she exceeded all my expectations. Even though it was a Sunday evening she talked me through the whole process so I w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Lynne Ritchie, BT39, Straid, United Kingdom
- 2892290240
4.9
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lynne Richie / Devennie our holiday…
Lynne Richie / Devennie our holiday consultant is amazing. Nothing is too much trouble for her. We booked with her to Mexico earlier this year and she advised a few hotels and sorted any queries we had very quickly and that is why we have booked to go back to.the same hotel next year. Many thanks to Lynne she's a superstar
July 31, 2024
Reply from Hays Travel - Lynne Ritchie
Thanks so much Carol. Love helping you with your holidays and so happy you enjoyed Mexico so much you wanted to book again
Lynne was amazing
Lynne was amazing. So quick to respond and so easy to deal with. Would absolutely recommend and can't wait for our holiday 😁
July 19, 2024
Made to feel very important and holiday…
Made to feel very important and holiday booked very professionally. Many thanks to Lynne Devenie for a great job well done.
May 1, 2024
Have booked a few holidays with lynne…
Have booked a few holidays with lynne Ritchie excellent service from booking ur holiday to until it’s time to go nothing is to much for lynne
April 30, 2024
Reply from Hays Travel - Lynne Ritchie
Thanks so much Elaine. Always a pleasure helping you book those well deserved holidays.
Lynne was so helpful would definitely…
Lynne was so helpful would definitely recommend xc
April 26, 2024
Reply from Hays Travel - Lynne Ritchie
Thank you Denise. Really appreciate you taking the time to me leave me a great review x
Excellent
Excellent, could not fault our agent Lynne for her knowledge and making sure this holiday was suited to our needs.
March 29, 2024
Reply from Hays Travel - Lynne Ritchie
Thanks so much for a great review
Excellent communication and support…
Excellent communication and support from start to finish. Very quick at responding to any questions.
March 22, 2024
Reply from Hays Travel - Lynne Ritchie
Thanks for taking time to leave a great review
Lynne Devennie was a pleasure to deal…
Lynne Devennie was a pleasure to deal with.
Verz helpful and nothing is too much trouble for her.
February 22, 2024
Reply from Hays Travel - Lynne Ritchie
Thanks so much Ian for a great review. Love helping you and Michele get your precious holidays booked
Very quick
Very quick, professional service. Found exactly what kind of holiday we were looking for. Documentation clear and well explained by Lynne.
March 1, 2024
Reply from Hays Travel - Lynne Ritchie
Thanks so much for a great review. So happy I could find what you were both looking for
Lynne was great
Lynne was great. Efficient, gave plenty of options, great prices and made everything smooth and hassle free
February 22, 2024
Reply from Hays Travel - Lynne Ritchie
Thanks so much Emma for taking the time to leave me a great review
Birthday mini break
I just want to thank Lynne for all her help with organising my 40th birthday mini break with my family. I would definitely recommend using Lynne for all Holidays and mini breaks. 😊
February 8, 2024
Reply from Hays Travel - Lynne Ritchie
Thanks so much Ann for a great review.
Lynne is exceptional
Lynne is exceptional. I wouldn't even think about booking with anyone else. It really is like having your own personal tour operator who is always at hand.
February 7, 2024
Reply from Hays Travel - Lynne Ritchie
Thanks so much Simon, really appreciate taking the time to leave a great review
I got in contact with Lynne when…
I got in contact with Lynne when sourcing a short break for my wife’s 40th birthday. Lynne took care of absolutely everything and made the whole holiday booking process so simple. Really friendly and engaging girl as well. Thanks so much Lynne! x
January 30, 2024
Reply from Hays Travel - Lynne Ritchie
Thanks so much for taking the time to leave such a great review :-)
Lynne was helpful and responded promptly
February 2, 2024
Reply from Hays Travel - Lynne Ritchie
Hi Leslie thanks so much for taking the time to leave me a review. Really appreciated
We booked our first cruise with Lynne…
We booked our first cruise with Lynne and with never cruising before we had so many questions, this was no problem at all, Lynne was so helpful and nothing was too much. I would highly recommend Lynne
January 10, 2024
Reply from Hays Travel - Lynne Ritchie
Thanks so much and loved helping you. Exciting wait now but it will be here before you know it
Lynne was so very helpful and pleasant
Lynne was so very helpful and pleasant. She explained everything to me in detail.
January 4, 2024
Reply from Hays Travel - Lynne Ritchie
Thanks so much Clare it was a pleasure helping you
This is the second holiday we have…
This is the second holiday we have booked with Lynne nothing is too much bother and the prices are very competitive! Such good service that I don't think we will ever book with any one else now Thank you
December 25, 2023
Reply from Hays Travel - Lynne Ritchie
Thanks so much
Looked after from first email
Looked after from first email, pleasant, friendly and on the ball with everything we needed
September 24, 2023
Reply from Hays Travel - Lynne Ritchie
Thanks so much for thinking of me to book with and also for taking the time to leave me a great review. Really appreciated
Brilliant service
Brilliant service, Lynne was really helpful and done everything she could to ensure that all went smoothly.
September 21, 2023
Reply from Hays Travel - Lynne Ritchie
Thanks so much for thinking of me to book with and for the great review
Highly recommend lynne
Highly recommend lynne, organised our holiday back in June and it was effortless. Everything was done for us all we had to do was show up at the airport. Will definitely be using her for future getaways.
June 16, 2023
Unprompted review
Reply from Hays Travel - Lynne Ritchie
Thanks Marc for taking the time to leave me a great review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.