Cant fault anything with the girls at maesteg branch..Rebecca is top girl, so are the others but cant remember their names..So much knowledge, and they did everything for us to make our holiday one... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I telephoned hays travel to see about booking a holiday. Rebekah took all the details to which I was called back within 5 minutes with the price and all details of the holiday. This was booked over t... See more
Company replied
Girls are always cheery and helpful no matter how busy the shop is. Will go out of their way to make sure you get the holiday that you are looking for. We mostly cruise, and book the next holid... See more
Company replied
Excellent service again from Hayes Maesteg sorted everything out for my Holidays to Tunisia for Sept so easy to book with them and always get the best deals All lovely staff and Kelly sorted this... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Talbot Street, CF34 9BT, Maesteg, United Kingdom
- 01656477040
4.9
Excellent
454 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great travel company
I’ve booked all my holidays with this company, and have always found them very professional and friendly
June 12, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you're happy with our service and appreciate you returning to book with us. :) Rebekah
Staff were very helpful in finding a…
Staff were very helpful in finding a holiday that suited my daughter and myself.
June 10, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you're happy with our service and appreciate you returning to book with us. :) Kelly
The staff at Hayes Travel .aesteg are…
The staff at Hayes Travel .aesteg are always very friendly and ready to answer all questions regarding holidays
June 7, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you're happy with our service and appreciate you returning to book with us. :) Rebekah
I always book my holidays with Hayes…
I always book my holidays with Hayes Travel Maesteg the girls are all wonderful people and very knowledgable xx
June 5, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you're happy with our service and appreciate you returning to book with us. :) Rebekah
christmas market
I have booked a holiday to cologne xmas market. I was helped by Rebekah who was very professional and helped me throughout my visit. I would use hays Travel again.
June 2, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you're happy with our service and appreciate you returning to book with us. :) Rebekah
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you're happy with our service and appreciate you returning to book with us. :) Tracy
Great help with booking and was…
Great help with booking and was brilliant when looking for alternative dates and times very friendly staff
May 20, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you're happy with our service and appreciate you returning to book with us. :) Rebekah
Staff are fantastic
Staff are fantastic , always have time for you. I wouldn't book anywhere else.
May 24, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you're happy with our service and appreciate you returning to book with us. :) Rebekah
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you're happy with our service and appreciate you returning to book with us. :) Rebekah
The staff are amazing in our Local Hays…
The staff are amazing in our Local Hays , so polite , helpful and knowledgeable
May 8, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review, we appreciated you waiting a while to be seen.
Tracy
Love Hays Maesteg…
Always book with Hays Maesteg because the staff are great, they spend time making sure you get the right hotel for your needs. Nothing is rushed plus they contacted the disability assistance team straightaway for assisted travel and transfer. Very helpful re: holiday insurance. Our whole experience was fab we only went in to the shop to enquire about a holiday but ended up booking one.
April 30, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review, we are glad you were happy with the service you received.
Rebekah
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you're happy with our service and appreciate you returning to book with us. :) Rebekah
The girls in maesteg branch were very…
The girls in maesteg branch were very kind and polite and helpful in every way will definitely come back thank you.
May 3, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you're happy with our service and appreciate you returning to book with us. :) Rebekah
Staff are very helpful and…
Staff are very helpful and knowledgeable, wouldn't go anywhere else
April 26, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review, we appreciate you returning to us.
Tracy
Excellent customer service
Excellent customer service, The Girls in the store go above and beyond.
April 30, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you're happy with our service and appreciate you returning to book with us. :) Rebekah
Very friendly staff explaining…
Very friendly staff explaining everything that was being done and very accommodating with all of our needs. No negativity just a pleasant experience all round
April 30, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you're happy with our service and appreciate you returning to book with us. :) Rebekah
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you're happy with our service and appreciate you returning to book with us. :) Rebekah
Great service
The staff have been so helpful it packaging the holiday that I specifically wanted. Thank you
April 26, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you're happy with our service and appreciate you returning to book with us. :) Rebekah
The staff are amazing
The staff are amazing, always happy to help and answer questions. Always had great recommendations of places ive never been and always had amazing holidays. I book every year with the girls as know ill have a great holiday.
April 26, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you are happy with our service and appreciate you returning to book with us. :) Kelly
Wonderful staff
Tracey in Maesteg was professional, friendly, helpful and went out of her way to find us the best holiday
April 26, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you're happy with our service. :) Tracy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.