Cant fault anything with the girls at maesteg branch..Rebecca is top girl, so are the others but cant remember their names..So much knowledge, and they did everything for us to make our holiday one... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I telephoned hays travel to see about booking a holiday. Rebekah took all the details to which I was called back within 5 minutes with the price and all details of the holiday. This was booked over t... See more
Company replied
Girls are always cheery and helpful no matter how busy the shop is. Will go out of their way to make sure you get the holiday that you are looking for. We mostly cruise, and book the next holid... See more
Company replied
Excellent service again from Hayes Maesteg sorted everything out for my Holidays to Tunisia for Sept so easy to book with them and always get the best deals All lovely staff and Kelly sorted this... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Talbot Street, CF34 9BT, Maesteg, United Kingdom
- 01656477040
4.9
Excellent
454 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Maesteg
Thank you for your lovely review. It was a Pleasure to help with your Holiday booking and i am very please you were happy with the service you received. - Tracy :)
The staff were great
January 24, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. It was a Pleasure to help with your Holiday booking and i am very please you were happy with the service you received. - Tracy :)
Great experience all round
Great experience all round
Holidays booked
Staff were great
Helpful and polite
Would definitely be using hays in Maesteg
January 24, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. It was a Pleasure to help with your Holiday booking and i am very please you were happy with the service you received. - Rebekah
Great service
Tracy who booked the holiday for us was very patient and very helpful because we didn’t know where we wanted to go.she spent a lot of time looking for something that was suitable for me and my wife,excellent service.
January 23, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. It was a Pleasure to help with your Holiday booking and i am very please you were happy with the service you received. - Tracy
Reply from Hays Travel - Maesteg
Thank you for your lovely review. It was a Pleasure to help with your Holiday booking and i am very please you were happy with the service you received. - Tracy
It was great the staff are friendly and…
It was great the staff are friendly and very helpful 👍
January 11, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. It was a Pleasure to help with your Holiday booking and i am very please you were happy with the service you received. - Rebekah :)
Excellent customer service
I have used Hays for all our family holidays for a few years - their customer service is excellent, and they have always been very helpful, especially when there have been unexpected issues, such as requiring changes to flights. They always make the whole process easy to manage. Very highly recommended - thanks for all the assistance!
January 3, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. It was a Pleasure to help with your Holiday booking and i am very please you were happy with the service you received. - Tracy
Norwegian fjords cruise
Me and my husband went to book a cruise, very pleasant member of staff, found us our cruise making it easier for us, also booked our transport to port in Southampton.
January 9, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. It was a Pleasure to help with your Holiday booking and i am very please you were happy with the service you received. - Rebekah
Given all information that I asked …
Given all information that I asked took time to look at all the holidays I requested
January 8, 2026
Reply from Hays Travel - Maesteg
Thank you for your lovely review. It was a Pleasure to help with your Holiday booking and i am very please you were happy with the service you received. - Rebekah
Excellent service friendly staff member…
Excellent service friendly staff member Tracey
December 18, 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review. It was a Pleasure to help with your Holiday booking and i am very please you were happy with the service you received. - Tracy / Kelly
Reply from Hays Travel - Maesteg
Thank you for your lovely review. It was a Pleasure to help you with your Holiday booking and i am very please you were happy with the service you received. - Rebekah :)
They was really helpful xx
December 10, 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review. It was a Pleasure to help you with your Holiday booking and i am very please you were happy with the service you received. - Kelly :)
Hays travel in maesteg gives a…
Hays travel in maesteg gives a excellent service always explains everything and very friendly and helpful hays travel is the only travel agent I use
December 9, 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review. It was a Pleasure to help you with your Holiday booking and i am very please you were happy with the service you received. - Rebekah :)
Excellent customer service off Kelly at…
Excellent customer service off Kelly at hays travel Maesteg. Kelly has booked a few holidays for us now always really helpful and nothing is ever any trouble. If your looking to book a holiday i highly recommend hays travel Maesteg
November 8, 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review. I am very please you were happy with the service you received.
Kelly x
Happy
Was very helpful and closely matched my online quote with a big name company and ended up booking with them and even done extras so much easier when you have a question to see someone in person
November 7, 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review. I am very please you were happy with the service you received.
Tracy x
Kelly dealt with our booking and…
Kelly dealt with our booking and because of our ages we're in our 80's so we were nervous Kelly put us at ease and explained everything in detail which helped us alot
November 14, 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review - I'm pleased you were happy with the service you received. Kelly x
Great staff very knowledgable excellent…
Great staff very knowledgable excellent experience, thanks to Kelly for booking our holiday x
November 8, 2025
Reply from Hays Travel - Maesteg
Thank you for the lovely review, we are pleased you are happy with our service. Kelly
They spend time searching for the ideal…
They spend time searching for the ideal hotel to suit my needs. And booked all necessary items like seats and extra luggage . Excellent service nothing too much trouble.
November 6, 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review, we are pleased you are happy with our service.
Thank you Hays Maesteg
Friendly, informative staff. We use Hays Maesteg regularly as they always helpful and we feel like we're part of the Hays family. Thank you to Rebekah for our latest booking 🤩 brilliant as always.
November 2, 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review - we really appreciate your loyalty and feedback , Rebekah
We only book our holidays with the…
We only book our holidays with the ladies at Hays travel Maesteg keep up the good work 👏 ladies. Even when the shop was closed for refurbishment the team dropped all the paperwork to our front door before we travelled that commitment for you. Thanks to the whole team keep up the good work xx
October 26, 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review Tina, we are pleased you are happy with our service :) Rebekah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.