Nikki was an amazing, nothing was too much trouble. We were after quite a specialist holiday, and Nikki made contact with different companies to get the perfect holiday for our special occasion. I wil... See more
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I was totally blown away by how amazing daisy was at helping us find our perfect honeymoon. She spent time,ensuring the holiday met to our needs and her customer service was best to none. Daisy is a p... See more
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Have now booked several cruises through Hays and nothing is ever too much trouble. They are always willing to help find the best deal and holiday to suite your needs. So helpful when needing any hel... See more
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Excellent customer service from Nikki Curd. Over the past 30 years we have always booked with Nikki . We know we are in safe hands with her. She listens to what we want and always delivers, making su... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Chequers Shopping Centre, 249 Water Lane, ME15 6AR, Maidstone, United Kingdom
- 01622805945
4.9
Excellent
906 reviews
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Nikola is very good and understands our…
Nikola is very good and understands our needs. She will try her best to cater our needs and is very helpful in all aspects. She deserves a gold star.
March 5, 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your lovely review we really appreciate it:)
Hays Travel Maidstone.
We saw Demi she was very friendly and…
We saw Demi she was very friendly and helpful, she explained everything to us in detail.
March 5, 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review.
Hays Travel Maidstone
Always great service and lovely staff
Always great service and lovely staff. They cover every aspect of your holidays .never let you down
February 25, 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review :)
Hays Travel Maidstone.
The young lady that arranged our…
The young lady that arranged our holiday was very helpful.
March 4, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your lovely review. We really appreicate it :)
Great experience from start to finish
The young lady who assisted me was professional, courteous and generally a pleasure to talk to. She understood my situation and even went as far as confirming with head office around my details. Couldn't ask for more.
March 3, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your lovely review. We strive to provide excellent customer service so really appreciate your feedback. Have a lovely holiday :)
Next Holiday Sorted.
Visited Hays Travel to look at holidays in Lanzarote. Successfully booked the hotel and flight there and then.
Very happy with the service and determination of the member of staff to find a suitable holiday at the best price.
February 28, 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your lovely review we really appreciate it :)
Hays Travel Maidstone.
Informative and helpful
Helped me get our girls holiday booked! Such amazing staff and very helpful with looking at different places and informing us on where best suits our interests
March 1, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for leaving such a kind review - It was our pleasure booking your holiday :)
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review :)
Hays Travel Maidstone
Friendly welcoming and very…
Friendly welcoming and very informative. Always a pleasure dealing with Hays.
February 26, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your lovely review. You are most welcome.
Hays Travel Maidstone.
Excellent support from Nikki as always
Excellent support from Nikki as always. Found us the perfect trip with a hotel she was able to personally recommend. Never rushed us. Gives us help, advice and plenty of time to look at various options.
February 26, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for the leaving such a lovely review
Reply from Hays Travel - Maidstone Chequers
Hi Richard,
Thank you for taking the time to speak with me this afternoon. I’m pleased we were able to go through your questions regarding the booking and clarify everything for you. Please accept my apologies for any confusion caused.
I’m delighted to hear that you were happy with the level of service Sophia provided throughout the booking process. I will be sure to pass on your kind feedback to her.
If you have any further questions or if there’s anything else I can assist you with, please don’t hesitate to get in touch.
Kind regards,
Lauren
Branch Manager
I have booked many holidays via Hays…
I have booked many holidays via Hays Travel. They have always been brilliant and cannot fault their professionalism. Friendly and knowledgeable. Daisy was very good on this occasion and so is the whole Team at Maidstone, Would easily recommend Hays Travel.
February 8, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for taking the time to leave such a kind review - It was our pleasure to book your holiday.
As always Nikki was excellent in…
As always Nikki was excellent in assisting us to find the right holiday to match our requests.
February 15, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for taking the time to leave such a kind review :)
A warm welcome as soon as we stepped…
A warm welcome as soon as we stepped into the shop. Lynn was very relaxed, she was charming and knowledgeable about River Cruising. We soon explained what my partner and I were looking for. and after taking our details contacted the firm that we had been looking at to go with. We were pleased that a cabin had just become available, and decided to book it, even if it was Friday 13th !
February 13, 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review we really appreciate it
Hays Travel Maidstone :)
Highly recommended
Professional, friendly, knowledgeable and good value.
There is no substitute for sitting in front of someone planning trips, discussing options and putting together a dream holiday. Hays, Lauren and her team offer a bespoke service at package prices. Highly recommended.
February 14, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you so much for giving Lauren a fantastic review. Lauren will be very proud.
Hays Travel Maidstone.
Brought home how so important it is to…
Brought home how so important it is to deal direct with Hays, they tailor made exactly what we were looking for quickly and efficiently at the same price we would have spent days looking for on websites, and for peace of mind, the so important ‘go-to person. Lauren was the star !
February 14, 2026
Reply from Hays Travel - Maidstone Chequers
Hi Michael,
Thank you so much for your fantastic 5-star review!
We’re absolutely delighted to hear that you found value in booking directly with us and that we were able to tailor everything exactly to what you were looking for. Providing that personal service and peace of mind.
Lauren will be thrilled to read your kind words — we agree, she’s a star ⭐
We truly appreciate you taking the time to share your experience and look forward to helping with your next adventure!
Best wishes,
The Team at Hays Travel Maidstone Chequers
Fantastic as always xx
February 13, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your kind review :)
Nikki goes above, more like a personal travel agent! First class service …
Nikki deals with all our holidays and we’ve always had the best experience and has done for years. We like multi centre holidays in more tropical locations and she just understands our needs more than others. Always finds the best options for the best value. We cannot wait for our Japanese adventure in July travelling across the country to get the most from our visit! We wouldn’t use anyone else!
February 12, 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your lovely review we really appreciate it :)
Hays Travel Maidstone.
The process was very good.
The process was very good.
Demi, your rep was excellent.
Everything explained. Looking forward to a good holiday.
February 12, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your kind review.
Hays Travel Maidstone.
Good service 👍
As always a very good service from hays staff Demi was very efficient and dealt with all our requests thankyou Demi 😊
February 5, 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your lovely review :)
Hays Travel Maidstone :)
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