We made a call to Mandy Glass the other day with no clear idea of a January getaway. Within a very short time we were looking at a cruise and stay in the Caribbean. Nothing was too much trouble for... See more
Company replied
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We made a call to Mandy Glass the other day with no clear idea of a January getaway. Within a very short time we were looking at a cruise and stay in the Caribbean. Nothing was too much trouble for... See more
Company replied
Mandy Glass always books my holidays,I've been going to Mandy for over 20 years now and never been disappointed, she's so helpful and informative, she knows her stuff ! Always message me while I'm awa... See more
Always book with Mandy. She listens carefully to what you want and gives lots of ideas and options. Friendly, helpful and professional. Prices always beat booking myself. Keeps you informed and 100%... See more
Company replied
Mandy found us the perfect week away for our 50th wedding anniversary which met all our requirements. She was so helpful and nothing was too much trouble. Will definitely use her again and highly reco... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Mandy Glass, PE31, Burham, United Kingdom
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Fantastic. Previously booked with Mandy experience from start to finish excellent. Thankyou for making our holiday dreams come true.

Reply from Hays Travel - Mandy Glass
Always book with Mandy. She listens carefully to what you want and gives lots of ideas and options. Friendly, helpful and professional.
Prices always beat booking myself. Keeps you informed and 100% trust everything will go smoothly. Checks in prior to and after holiday. Five star service.

Reply from Hays Travel - Mandy Glass
Mandy found us the perfect week away for our 50th wedding anniversary which met all our requirements. She was so helpful and nothing was too much trouble. Will definitely use her again and highly recommend.

Reply from Hays Travel - Mandy Glass
Mandy always go that extra mile nothing is too much trouble

Reply from Hays Travel - Mandy Glass
We always book our hols with Hays travel
Peace of mind and excellent service
Very competitive and they are there if you need them
Friendly, experienced information and advice. Nothing was too much trouble.
Mandy is so easy to deal with. Her knowledge of places is great. She also comes here with ideas that we have given her and books us something completely different. Nothing is to much trouble and she makes booking a holiday very easy. She takes the stress out of everything.
Very personal and accomplished all my requirements. Thank you.
A personal touch for our holiday. Nothing too much trouble and first class information. Tailoring the holiday to us made it extra special.
Thank you.
Mandy was a great help locating us a holiday within budget and quite a strict set of requirements

Reply from Hays Travel - Mandy Glass
Mandy is always very friendly, knowledgeable and extremely helpful. A great asset.
Mandy picked up the issue very quickly and sorted it quickly and effectively.
Mandy is excellent , she has so
much patience & finds me the perfect holiday every time. I’m quite fussy but she gets it right every time. I haven’t had a bad holiday with her. She’s been booking me holidays for over 20 years & I wouldn’t go with anyone else.
Mandy did a great job as usual and we are looking forward to our holiday.

Reply from Hays Travel - Mandy Glass
Mandy always goes above and beyond to help find your perfect holiday. Can't thank her enough for helping us with our recent holiday cancellation due to illness and sorting us with an alternative. She has been amazing 👏

Reply from Hays Travel - Mandy Glass
We have booked all our holidays through Mandy and Hays Travel for many years and have always received excellent service. Mandy goes out of her way to make sure the holiday is everything we want it to be.
Mandy glass. Books exactly what we require and would
Not. Deal.
with anybody else
The person we book with knows exactly what we want and books according to our needs.
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