Hays Travel - Mansfield Reviews 1,499

Very Helpful

Excellent customer service.very helpful.anna is definitely a good asset to the company

Natalie was patient and very helpful she went thru all the prices helped us to find the cruise we wanted we would defirntly come to hays again great service

We always use Hayes so our details are on the system so it makes it fairly straightforward. This time we knew what we wanted to book. Anna was efficient and very knowledgeable. We were given the opportunity to explore other options. Nothing was too much trouble for her! Holiday booked within an hour! Very happy!

Great service and great agent who did everything he could for us .Well done Craig full marks.

Excellent customer service nothing too much trouble
Really friendly staff

The lady who helped us michelle was lovely she went through the booking explaining everything double checking it to make sure everything was ok she made it all very easy

Excellent as usual, always book with Hays and recommend they to everyone

When we walked into the store, which looks great in the new colours and layout, we were greeted by Tom.
He was very helpful and didn't rush us or try to get us something we didn't want.
After making our booking, getting home and a day passing by I had another look at the final booking...I then realised that I had made a mistake and booked the wrong hotel.
I sent Tom an urgent email on a Saturday morning and he stepped up to correct my error. I sent details of the correct hotel details and room options.
Within a couple of hours he had made all the calls needed and got our holiday back on track.
Want a great service...go to Hays Travel.

Natalie was very helpful with all questions we had & was incredibly knowledgeable regarding our trip.
The booking went smoothly & easy.

From start to finish the process was great. They arranged everything for us which was excellent as I need a mobility scooter to get around and we had special assistance at airports both ends and transfers to the hotel and then to the 2nd hotel and back to the airport. Although not the cheapest it was well worth it 😉

Brilliant service as always been booking with you for many years always go to michelle at the Mansfield branch, does everything for me would never go anywhere else

Very nice Staff who helped with whatever our needs were . From first enquiry with Anne through to booking was a pleasure

Again Anna came up trumps saw holiday online and Anna did the rest thank you

Michelle is excellent sorting our holiday requirements and needs out for my disabled husband. Very pleasant organized staff member.

Tom was great!! Really helpful. Genuine nice guy to deal with. Will definitely use him again even if it means going to Sutton not Mansfield

Well I had looked before going in the shop and new which hotel I wanted and had a second choice just incase but it was available and the young man who took care of us I have had him before so I went right to him he is always willing to research anything we didn’t know and sorted our seats for us and told us we would be able to collect out tickets 2 weeks before we go that was a good thing as I thought I was going to have to get them printed so it went very smooth the young man’s name was Tom

Anna Hanna did as always a Fabulous job of finding our cruise .
Great price and just what we wanted. Always use Anna at Mansfield branch as she is Amazing at her job.

Knowledge and expertise plus a determination to get things right

Michelle as always friendly and efficient holiday sorted no problem