Your agent Julie was so very patient with us It is our sons first criuse going with us- mum & dad - next Septenber She explained everything he needed to know so he could made the right choices . We h... See more
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Julie at the Mapperley branch was amazing from start to finish while helping me book my New York holiday for December 2029. She was friendly, professional, and made the whole booking process easy and... See more
As always the team at the Mapperley office were great. Joanne left no question unanswered. Very knowledgeable. Always walk away knowing we’ve had a great service. Online is ok but the personal touc... See more
Julie at your Mapperley branch was most helpful in researching a holiday for us. Nothing was too much trouble. She listened to our questions and did her best to answer them openly and honestly
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27A Plains Road, NG3 5LG, Mapperley, United Kingdom
- 01158605351
4.9
Excellent
979 reviews
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Efficient n excellent knowledge around…
Efficient n excellent knowledge around the computer.
Julie is very good n book all my cruise with her as she is knowledgeable polite n friendly n patient with all my questions. Able to efficiently Search the cruise I wanted. A very satisfied customer
April 8, 2026
Reply from Hays Travel - Mapperley
We appreciate your wonderful feedback! We are so glad that you find our team member knowledgeable, friendly, and efficient. Thank you for booking your cruises with us. Julie
Very helpful
Very helpful, lovely welcoming staff
Great choices of places to visit
Nice atmosphere
April 5, 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave a 5 star review and for your kind words :) Amelia
Great staff
April 3, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a review. Have a lovely holiday :) Erin
Service was good
Service was good, but I now regret booking as I cant download your app & am concerned this may cause ne problems when in resort.
However, the team have offered support, so hoping everything will be fine. 🙏
March 30, 2026
Reply from Hays Travel - Mapperley
Thank you for your feedback, I will contact you shortly to discuss your comments. Kind regards, Barbara
We are very appreciative and thank you for updating your Trustpilot. We are here for you and we trust you will have an enjoyable holiday. If you would like to discuss your app with me before you go, please do not hesitate to call or call in. Have a lovely weekend. Kind regards Barbara
Friendly and helpful staff.
Friendly and helpful staff.
Explained information well.
That's why we like to use Hays Travel
March 29, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to fill out this review. It was a pleasure assisting you with your booking and hope you have an amazing trip. Thanks, George
The Mapperley team are amazing as…
The Mapperley team are amazing as usual, excellent service cant recommend them enough and dont use anywhere else for our holidays 😀
March 29, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a review but most of all thank you for coming back to our store and recommending us to your family and friends. It really does mean a lot to all of us and we appreciate it. We love looking into your holidays away, they look fabulous and we only wish we can pack our bags and come with you. Julie, Babs, Jo, George, Amelia, Erin and Rickie :-) Have a great Easter xx
All the staff were very welcoming &…
All the staff were very welcoming & helpful, we even had a hot drink while booking. They googled previous (cruise) cabin users to make out choice easier. They thought of everything, very impressed.
March 28, 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave a five star review, it was my pleasure to help you. Have an amazing time :) Erin
Reply from Hays Travel - Mapperley
Thank you for taking the time to complete the review and for awarding us 5 stars, we really appreciate your loyalty and have the greatest pleasure in helping you plan your holidays away. The hotel and location you chose looks fabulous. Have a great Easter weekend. Kindest regards Barbara :-)
Experienced staff member she was very…
Experienced staff member she was very helpful and knew her stuff
March 27, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a review on Julie's service. Julie has a wealth of knowledge, provides great customer service, bubbly personality and she will be thrilled with your lovely comments. Thank you again and have a great weekend :-) Kindest regards Barbara & Julie :-)
I've got 3 holidays booked this year…
I've got 3 holidays booked this year all through Hays travel Mapperley Nottingham.
The staff are all so helpful and knowledgeable they organize everything for me which takes away any stress.
I would recommend using Hays for any holiday requirements.
March 21, 2026
Reply from Hays Travel - Mapperley
Thank you for choosing us to book your holidays - we really do appreciate your loyalty and thank you for your kind comments and 5 stars. It really does mean a lot to us. Have a great weekend and thank you again. Kindest regards Barbara & team :-)
The young lady we saw had a difficult task in meeting diverse needs…
The young lady we saw had a difficult job, trying to satisfy the needs of my partner, but she stuck with it and we came away having booked a holiday.
I hope we don't run out of jet Fuel before JUne.
March 21, 2026
Reply from Hays Travel - Mapperley
Thank you for leaving a review, it was not a problem at all finding a holiday for you both. I hope you have a lovely time away :) Amelia
Really friendly staff who knew their…
Really friendly staff who knew their stuff. They were able to offer sound advice and answer all my questions regarding a cruise booking.
March 28, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us this 5* review. It was a pleasure helping you book your cruise and are happy to hear you found our service to helpful. Hope you have an amazing trip. Thanks, George
Excellent staff warm and welcoming sat…
Excellent staff warm and welcoming sat us down asked what we wanted sorted our enquiries out exactly as we wanted very patient sorting out all flights, documents etc, would highly recommend Hays Travel -Mapperley.
March 10, 2026
Reply from Hays Travel - Mapperley
Thank you for your great comments and for leaving a 5 star review. We really do appreciate it as we take pride in our service and it means a lot. It also means a lot that you chose to book with us and we loved looking into the different options for you. Thank you again. Kindest regards Barbara and team :-) Have a great time
We always go to Hayes as the staff are…
We always go to Hayes as the staff are so helpful. Re our recent visit. We knew where we wanted to go and they helped us find a suitable hotel. Different staff have helped us over the years and the service is always brilliant: they listen to what we want and then deliver in sourcing different options to choose from. We go to Hayes as we are confident in their expertise, knowledge and supportive approach that makes the process of booking easy and stress free.
March 15, 2026
Reply from Hays Travel - Mapperley
Thank you for your lovely review and comments. Lovely to see you both again and we really do appreciate your loyalty and it's always our pleasure in looking for holidays for you. Wishing you both a great Easter and thank you again. Kindest regards Barbara :-)
Reply from Hays Travel - Mapperley
Thank you for choosing to book with us again and for taking the time to leave a review. It really does mean a lot to us and we really do appreciate it. Thank you for the 5 star review. Have a great weekend.
Kindest regards Barbara :-)
My first time booking a holiday with…
My first time booking a holiday with Hays. But since booking. I have had to change it 3 times. The time and patience the staff showed was amazing.
March 20, 2026
Reply from Hays Travel - Mapperley
Thank you for leaving us this 5 * review and thank you for giving us a try to book you holidays, we really do appreciate your custom. Im glad that you found our service patient and understanding. Hope to see you again soon. Thanks Team Mapperley
Reply from Hays Travel - Mapperley
Thank you for your kind words and for leaving a 5 star review :) Amelia
The attention given by the staff member…
The attention given by the staff member in finding what was available to suit my wishes and during the booking process.
March 19, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to write a review, it really does mean a lot to us as we pride ourselves on the service we give. We really enjoyed looking into the different options for you. Have a great Easter weekend Kindest regards Barbara :-)
Reply from Hays Travel - Mapperley
Thank you for taking the time to fill out this review. I appreciate your kind comments and hope you have an amazing time away. Thanks, George
Booking a cruise for the first time
Julie was absolutely exceptional at the mapperley branch, answered all my questions, and help book the cruise i wanted. She'd done the cruise before and knew the ship so was able to answer a vast amount of questions. I came away excited and much more knowledgeable about the cruise. Thank you so much it but me so much at ease as its my first cruise. Totally recommend Hays for that personal touch. Xx
March 17, 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us an amazing 5* review, I am so happy I could help you with your cruise booking. I hope you have a great time see you soon kind regards Julie :)
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