I used Hays Travel in Mapperley Nottingham. The staff were extremely helpful, and the manager sorted out our Holiday… dotted the i’s and crossed the t’s. Nothing was left to chance she gave us good a... See more
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The Lady at your Mapperley office Julie was amazing.She helped us with a difficult booking with six people all with different requirements.Excellent service by her and a credit to your company .
Julie came up trumps again !! Within 30 minutes of finding out a P&O reduced deposit Julie suggested some cruises for my available dates. Bingo, all booked over the phone with no hassle!! All the st... See more
Company replied
Once again, the service was excellent. The team helped find the perfect holiday for our small group with diverse needs. We were extremely pleased with their patience and persistence in securing the mo... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27A Plains Road, NG3 5LG, Mapperley, United Kingdom
- 01158605351
4.9
Excellent
917 reviews
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This is our 4th time booking with Hays…
This is our 4th time booking with Hays on mapperley top branch. George has looked after us for every booking credit to the branch 😄
May 15, 2026
Barbara is an absolute pleasure
Barbara is an absolute pleasure
Always goes above and beyond to more than meet my expectations. Thank you
May 13, 2026
The Lady at your Mapperley office Julie…
The Lady at your Mapperley office Julie was amazing.She helped us with a difficult booking with six people all with different requirements.Excellent service by her and a credit to your company .
May 12, 2026
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Happy to assist with the query and nothing was too much trouble. Went through all that I needed to know.
May 9, 2026
Julie was so good looked for the best…
Julie was so good looked for the best deal that she could get us.Also we got a nice cup of tea very polite staff
May 4, 2026
A very pleasant and enjoyable experience finding our perfect holiday.
Barbara spent time with us and used her expertise to find us the perfect holiday for us. A very pleasant, enjoyable experience.
May 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Mapperley
We appreciate you taking the time to leave us a review. We are pleased to hear you was happy with the service given :) Joanne
Erin was amazing :) She was clear
Erin was amazing :) She was clear, helpful and told me everything I needed to know, brilliant service x
April 29, 2026
Reply from Hays Travel - Mapperley
Thank you so much for your lovely review :)it was my pleasure to help you x Erin
I used Hays Travel in Mapperley…
I used Hays Travel in Mapperley Nottingham. The staff were extremely helpful, and the manager sorted out our Holiday… dotted the i’s and crossed the t’s. Nothing was left to chance she gave us good advice, and time to decide. I found staff polite and professional through it all. I will definitely use this company again.
March 10, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave this lovely review. We pride ourselves on working as a team here at the Mapperley store and we are so glad we could help you find your holiday! Have an amazing time :) The Hays Travel Mapperley Team
Barbara and Rickie were extremely…
Barbara and Rickie were extremely helpful and friendly.
April 30, 2026
Friendly and welcoming atmosphere
Friendly and welcoming atmosphere. Excellent advice on holidays. Everything explained clearly and holiday booked..
May 1, 2026
Reply from Hays Travel - Mapperley
We really appreciate your kind words and your repeat business :) It's pleased to hear your holiday was booked smoothly and clearly. Joanne :)
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a 5* review it was my pleasure to help you with your booking. We do appreciate your continued repeat business kind regard Julie :)
Such an easy process and great staff
Such an easy process. Erin gave me lots of choices and a variety of quotes. Very professional.
April 23, 2026
Reply from Hays Travel - Mapperley
Thank you so much for your lovely review! It was my pleasure to help you find your holiday, hope you have an amazing time :) Erin
The customer services was very…
The customer services was very informative and actioned everything that I requested of him. He was very polite and helpful
April 17, 2026
Excellent service again.
Once again, the service was excellent. The team helped find the perfect holiday for our small group with diverse needs. We were extremely pleased with their patience and persistence in securing the most suitable option for us.
April 11, 2026
Very friendly and helpful
April 11, 2026
Reply from Hays Travel - Mapperley
We appreciate you sharing your experience; we are so happy our team was friendly and helpful to you. Joanne :)
Yes very happy with the service the…
Yes very happy with the service the young lady who dealt with us was lovly
April 12, 2026
Reply from Hays Travel - Mapperley
Thank you so much for leaving a lovely review. It was so nice to meet you both and I hope you have a great holiday :) Erin
Really helpful staff
Really helpful staff, very knowledgeable with any questions we had
Easy process to book our cruise
Very happy with the whole experience
And a lovely cup of tea
April 12, 2026
Reply from Hays Travel - Mapperley
We're delighted that our knowledgeable staff were so helpful and made booking your cruise an easy and enjoyable experience. Thank you for your positive feedback! Julie
Efficient n excellent knowledge around…
Efficient n excellent knowledge around the computer.
Julie is very good n book all my cruise with her as she is knowledgeable polite n friendly n patient with all my questions. Able to efficiently Search the cruise I wanted. A very satisfied customer
April 8, 2026
Reply from Hays Travel - Mapperley
We appreciate your wonderful feedback! We are so glad that you find our team member knowledgeable, friendly, and efficient. Thank you for booking your cruises with us. Julie
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