As usual the staff made us very welcome to be fair we have known some of them for a long time, that is why we have always used mapperley office. This booking Amelia looked after us again very professi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been using the Hayes Travel agency fir tears. I Travel from Chesterfield to Nottingham just to book my holidays as the team go above and beyond. They actually see people as people, in this face... See more
Company replied
I received a GREAT service once again. I called up Hays Mapperley, spoke to Joanne. I gave her my query. Again Joanne & the team gave excellent customer service. Polite, proffessional, reliable to... See more
Company replied
Great , I have been booking with Hayes travel for many years now . I always ask for Julie Towley at mapperly branch .she has been looking after us for around 20 years even booking our wedding in Cypru... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27A Plains Road, NG3 5LG, Mapperley, United Kingdom
- 01158605351
4.9
Excellent
944 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As usual the staff made us very welcome…
As usual the staff made us very welcome to be fair we have known some of them for a long time, that is why we have always used mapperley office. This booking Amelia looked after us again very professional any queries she had Julie assisted her. Five star rating for a reason credit to your company.
July 1, 2026
Reply from Hays Travel - Mapperley
Thank you so much for your kind words and for taking the time to leave a 5 star review :) Amelia
Hayes Travel Agency in Mappely Top, Nottingham
I have been using the Hayes Travel agency fir tears. I Travel from Chesterfield to Nottingham just to book my holidays as the team go above and beyond. They actually see people as people, in this faceless world. I hope that they get the recognition they deserve for their dedicated services.
June 24, 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us an amazing 5* review. It was my pleasure to help and assist you with your holiday booking. We did have a laugh too in the process lol.
Hope to see you soon kind regards Julie :)
Reply from Hays Travel - Mapperley
Thank for taking the time to complete the review and for your kind comments, it really does mean a lot to us to know how much our service is appreciated. Should be a fantastic holiday for you all
Kind regards Barbara :-)
All the staff are very knowledgeable
All the staff are very knowledgeable. Amelia was very helpful, printed everything and sent hard copies in the post to me.
June 24, 2026
It appears quite complicated to travel…
It appears quite complicated to travel as a grandad/grandson duo.Julie just worked her way through Eurostar,s booking form and sorted everything out for me.
June 23, 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave a 5* review, it was my pleasure to help you with your adventure with your grandson. I hope you both have an amazing time together kind regards Julie :)
I received a GREAT service once again
I received a GREAT service once again.
I called up Hays Mapperley, spoke to Joanne. I gave her my query. Again Joanne & the team gave excellent customer service. Polite, proffessional, reliable to get you the best outcome possible.
Hence yes I booked a great holiday again with Hays Mapperley.
Thankyou Joanne & the whole team.
June 10, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a lovely review. We hope you have an amazing time on your holiday! The team at Hays Mapperley :)
I feel I have a personal travel agent…
I feel I have a personal travel agent as Barbara at Mapperley goes above and beyond to meet our holiday desires and expectations.
June 16, 2026
Reply from Hays Travel - Mapperley
Hi, Thank you for your fantastic review - It's always a pleasure looking at your lovely holidays :-) Kind regards Barbara
Travel bug
It's always a good experience at hays travel mapperly top.
They always help me to get the holiday i ask for,which is why I keep returning to them.
June 12, 2026
Reply from Hays Travel - Mapperley
Hi Adele, thank you for taking the time to leave a 5 star review, we appreciate your kind words :) Amelia
Friendly staff who are knowledgeable…
Friendly staff who are knowledgeable and efficient.
June 3, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a 5 star review! We hope you have a lovely holiday :) Hays Travel Mapperley
Julie was once again extremely helpful
June 8, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a 5* review, it was my pleasure to assist you with your holiday booking. Hope to see you soon kind regards Julie :)
Great
Great , I have been booking with Hayes travel for many years now . I always ask for Julie Towley at mapperly branch .she has been looking after us for around 20 years even booking our wedding in Cyprus 18 years ago , she never disappoints
June 9, 2026
Reply from Hays Travel - Mapperley
Thank you for the great review, appreciate your lovely words :)
Wow has it really been 18 years it only seems like yesterday. See you both soon kind regards Julie x
Reply from Hays Travel - Mapperley
Thank you so much for leaving a 5 star review. It was my pleasure to help you book your trip away! Erin :)
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a 5* review, it was my pleasure to help you with your holiday booking kind regards Julie :)
Julie came up trumps again !!
Julie came up trumps again sorting out a new cruise and adding an extra passenger to an existing booking. 1st class service as usual with lots of fun !!
All the staff are very efficient and friendly which is why I continue to book all my holidays with them . Thank you
May 31, 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 5* review, it is always a pleasure to help you with your cruise bookings. We appreciate your continued repeat business. See you soon kind regards Julie :)
As always
As always, total satisfaction from the staff at Hays, Mapperley. Jo was my Booking Agent today. Very professional, helpful and pleasant 👍. Thank you.
May 31, 2026
Reply from Hays Travel - Mapperley
Thank you for your wonderful feedback! We are so pleased to hear about your satisfaction with our team's professional and helpful service. I really hope everything goes okay. Joanne
Reply from Hays Travel - Mapperley
Thank you for taking the time to complete a review on Amelia's service, we really do appreciate it. Thank you for awarding us 5 stars. Kind regards Barbara :-)
Julie was so helpful and dealt with all…
Julie was so helpful and dealt with all our queries.
May 22, 2026
Reply from Hays Travel - Mapperley
Thank you for reviewing our service and for leaving us a 5 star review, it really does mean a lot to us. Kind regards Barbara :-)
Great service and excellent staff I had…
Great service and excellent staff I had a very positive experience booking my holiday with Hays.
May 31, 2026
Reply from Hays Travel - Mapperley
We're so glad you had a very positive experience booking your holiday with us. Thank you for your kind words! Joanne
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.