Julie at the Mapperley branch was amazing from start to finish while helping me book my New York holiday for December 2029. She was friendly, professional, and made the whole booking process easy and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always the team at the Mapperley office were great. Joanne left no question unanswered. Very knowledgeable. Always walk away knowing we’ve had a great service. Online is ok but the personal touc... See more
Julie at your Mapperley branch was most helpful in researching a holiday for us. Nothing was too much trouble. She listened to our questions and did her best to answer them openly and honestly
The staff are first class. I am not an experienced traveler and they go out of their way to help , but so natural. They know what they are doing and instil confidence and sure they go above and bey... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27A Plains Road, NG3 5LG, Mapperley, United Kingdom
- 01158605351
4.9
Excellent
975 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A positive booking experience…
Barbara is very knowledgeable about Cunard cruises and was able to book the cruise we wanted efficiently and successfully. She guided us to the best choice of stateroom and explained the details of the best offer for us
July 13, 2026
Reply from Hays Travel - Mapperley
Thank you for lovely review, really loved looking into your cruise for you and I really appreciate your kind comments, it was my pleasure. Kind regards Barbara :-)
Need travel currency? Go to Hays Travel
We always go to our local Hays travel for holiday currency or to top up our travel master card. They offer competitive rates and a friendly service. Ricky, the guy on the money counter at the Mapperley branch is excellent. Always friendly, informative and helpful and remembers details which make you feel like the service is personal. He is a great ambassador for the Hays brand.
July 13, 2026
Unprompted review
Reply from Hays Travel - Mapperley
Thank you for going to the effort to leave a lovely kind review, it really touched me. I pride myself on my customer service and it means a lot that you've taken the time to leave a 5 star review! Have a lovely holiday :) Kind Regards, Rickie
Easier than booking online
July 8, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a 5 star review. I am so glad we were able to help you with your holiday! Have a wonderful time :) Erin
A very nice assistant looked after us
A very nice assistant looked after us.
The reason we go to Hays travel is they print everything out for us and when it’s time to do the boarding passes they print those for us. This is a big help for us both being 80 years old.
July 11, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave this lovely review! I am so glad we were able to book you what you wanted. Have a great time :) Erin
Very pleasant staff very smiley make my…
Very pleasant staff very smiley make my experience warm and welcoming
July 10, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a review, we appreciate your kind words :) Amelia
Very helpful
Joanne was very helpful even though we knew exactly what we wanted. The booking was straight forward.
July 9, 2026
Reply from Hays Travel - Mapperley
Thank you for your fantastic 5-star review! We are so pleased to hear that your booking experience was straightforward and that you found the service was helpful. Joanne
Wonderful experience
Wonderful experience, total cruise sorted in less than an hour. Thank you x
June 27, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a lovely review! We are so glad we could help you book what you wanted. Have an amazing time :) The Team at Hays Travel Mapperley.
We always have a great experience when…
We always have a great experience when we go in to book our holiday everything is done with excellent customer service and we get what we went in for
July 7, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a five star review! It was my pleasure to help you with your holiday enquiry and I hope you have a lovely time :) Erin
Excellent service
As usual, excellent service, time taken to explain everything about our booking.
July 5, 2026
Reply from Hays Travel - Mapperley
Thank you for your wonderful feedback! We are so pleased to hear that you received excellent service and that everything about your booking was clearly explained. We really appreciate your kind words and for your repeat custom. Joanne :)
Hays Mapperley
We would not book our cruises anywhere else.
All the staff at Hays Mapperley are so lovely and always very helpful, its a pleasure to go there and see everyone and obviously to book our next adventure!! 😁
Thank you to all the wonderful staff at Hays Mapperley
Karen and Craig James
June 16, 2026
Reply from Hays Travel - Mapperley
Thank you for your wonderful review! We are delighted to hear that you enjoy visiting our branch and that our team consistently provides helpful and friendly service. We look forward to helping you book many more adventures! Barbara :)
As usual the staff made us very welcome…
As usual the staff made us very welcome to be fair we have known some of them for a long time, that is why we have always used mapperley office. This booking Amelia looked after us again very professional any queries she had Julie assisted her. Five star rating for a reason credit to your company.
July 1, 2026
Reply from Hays Travel - Mapperley
Thank you so much for your kind words and for taking the time to leave a 5 star review :) Amelia
Hayes Travel Agency in Mappely Top, Nottingham
I have been using the Hayes Travel agency fir tears. I Travel from Chesterfield to Nottingham just to book my holidays as the team go above and beyond. They actually see people as people, in this faceless world. I hope that they get the recognition they deserve for their dedicated services.
June 24, 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us an amazing 5* review. It was my pleasure to help and assist you with your holiday booking. We did have a laugh too in the process lol.
Hope to see you soon kind regards Julie :)
Reply from Hays Travel - Mapperley
Thank for taking the time to complete the review and for your kind comments, it really does mean a lot to us to know how much our service is appreciated. Should be a fantastic holiday for you all
Kind regards Barbara :-)
All the staff are very knowledgeable
All the staff are very knowledgeable. Amelia was very helpful, printed everything and sent hard copies in the post to me.
June 24, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a 5 star review. We appreciate your kind words :) Amelia
It appears quite complicated to travel…
It appears quite complicated to travel as a grandad/grandson duo.Julie just worked her way through Eurostar,s booking form and sorted everything out for me.
June 23, 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave a 5* review, it was my pleasure to help you with your adventure with your grandson. I hope you both have an amazing time together kind regards Julie :)
Reply from Hays Travel - Mapperley
Thank you so much for your kind feedback! We are so pleased to hear that the service you received was helpful and informative. Barbara :)
I received a GREAT service once again
I received a GREAT service once again.
I called up Hays Mapperley, spoke to Joanne. I gave her my query. Again Joanne & the team gave excellent customer service. Polite, proffessional, reliable to get you the best outcome possible.
Hence yes I booked a great holiday again with Hays Mapperley.
Thankyou Joanne & the whole team.
June 10, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a lovely review. We hope you have an amazing time on your holiday! The team at Hays Mapperley :)
I feel I have a personal travel agent…
I feel I have a personal travel agent as Barbara at Mapperley goes above and beyond to meet our holiday desires and expectations.
June 16, 2026
Reply from Hays Travel - Mapperley
Hi, Thank you for your fantastic review - It's always a pleasure looking at your lovely holidays :-) Kind regards Barbara
Travel bug
It's always a good experience at hays travel mapperly top.
They always help me to get the holiday i ask for,which is why I keep returning to them.
June 12, 2026
Reply from Hays Travel - Mapperley
Hi Adele, thank you for taking the time to leave a 5 star review, we appreciate your kind words :) Amelia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.