Your agent Julie was so very patient with us It is our sons first criuse going with us- mum & dad - next Septenber She explained everything he needed to know so he could made the right choices . We h... See more
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Julie at the Mapperley branch was amazing from start to finish while helping me book my New York holiday for December 2029. She was friendly, professional, and made the whole booking process easy and... See more
As always the team at the Mapperley office were great. Joanne left no question unanswered. Very knowledgeable. Always walk away knowing we’ve had a great service. Online is ok but the personal touc... See more
Company replied
Julie at your Mapperley branch was most helpful in researching a holiday for us. Nothing was too much trouble. She listened to our questions and did her best to answer them openly and honestly
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27A Plains Road, NG3 5LG, Mapperley, United Kingdom
- 01158605351
4.9
Excellent
979 reviews
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Top quality service.
Staff extremely attentive to our requirements.
Provided information, in depth, in relation to our specific needs, based on my wife’s disability.
Left reassured that all aspects of our pending holiday had been covered.
December 27, 2025
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave this lovely review. It was my pleasure to help you. Glad we got everything sorted for you :)
Erin
Holiday to Paphos
This is my fourth time booking a holiday with hays travel, never had a problem, from booking the hotel I want to the flight , always keep you informed by e mail or phone 👍 keep up the great job you are doing ✈️👍
January 6, 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave this review. I hope you have a lovely holiday :)
Erin
Friendlies nothing to hardwood help
January 6, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave this review. We appreciate you booking with us again and we hope you both have a lovely holiday. Joanne
Just to say Erin was a very…
Just to say Erin was a very understanding and helpful young lady explaining everything we needed to to know so will definitely use Hays Travel again
January 3, 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave such a lovely review. It was my pleasure to help you. Have a lovely holiday :)
Erin
everything was great Amelia could not…
everything was great Amelia could not have been more helpful
December 30, 2025
Reply from Hays Travel - Mapperley
Thank you so much, it was lovely meeting you and I am so glad we got something sorted :) Amelia
Recommended …
After an initial blip with the correct information being emailed to me, everything went smoothly and we booked the holiday we required. Friendly approachable service throughout.
January 1, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a lovely review :) glad we got everything sorted for you. The Hays Travel Mapperley Team
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a review. We hope you have a lovely holiday :)
Although she was new the young lady who…
Although she was new the young lady who helped me was charming and very polite. Because she is still learning some things were new to her but she just made sure she was doing things right by asking a more senior member for help.
December 12, 2025
Reply from Hays Travel - Mapperley
Thank you very much for taking the time to leave a review :) have a lovely time away
Reply from Hays Travel - Mapperley
Thank you very much for your kind words! We hope you have a lovely time away :) Amelia
Professional and helpful …
Barbara who dealt with us was very helpful and professional. Took her time checking the best deal available.
December 8, 2025
Reply from Hays Travel - Mapperley
Lovely to see you again. Thank you for leaving us a review, we really do appreciate feedback and are thrilled you were pleased with our service. Kind regards Barbara
Reply from Hays Travel - Mapperley
Thank you for taking the time to fill out this review. It was a pleasure assisting you with booking your holiday. Hope you have a lovely trip. Thanks, George
Great experience
Great experience, the holiday we had in mind wasn’t available but Julie found an excellent alternative for us that is probably better than the one we had in mind. We have been dealing with her for several years and is a credit to your company
December 7, 2025
Erin was so professional and explained…
Erin was so professional and explained the process well.
December 5, 2025
Reply from Hays Travel - Mapperley
Thank you for your kind words :) I hope you have a lovely holiday. Erin
Great experience and left very happy with our holiday.
George was very patient with us, despite having a very wide brief on our holiday search. He was knowledgeable, courteous, gave great advice and never rushed us in making a decision, despite us being there for nearly two hours!.If you visit this travel agent we would recommend booking with George.
November 29, 2025
Reply from Hays Travel - Mapperley
Thank you for leaving me this review. I appreciate your kind comments and are please you were happy with my service. hope you have an amazing trip.
Many thanks, George
very orgnised
December 3, 2025
Reply from Hays Travel - Mapperley
Thank you for taking the time to complete the review, really excited for you, it looks fabulous
Kind regards Barbara
Excellent service from Barbara an agent…
Excellent service from Barbara an agent who has all my information at her fingertips and cannot do enough to help.
December 2, 2025
Reply from Hays Travel - Mapperley
Thank you for your kind comments and for booking with us again - really enjoyed talking to you & assisting you with your reservation. Kindest regards Barbara
Fabulous service as usual
We knew where and when we wanted to go but the help on picking flights and hotels was exceptional. Everything was booked in one visit, seats reserved and discounts obtained. We can't fault them
November 30, 2025
Lovely local Travel Agent
Amelia was a really great help in finding the right holiday for us at the right price.
November 30, 2025
Reply from Hays Travel - Mapperley
Thank you so so much for leaving a review, I appreciate your kind words! Amelia
Joanne was very friendly and efficient…
Joanne was very friendly and efficient and managed to sort out the holiday we wanted with all our requirements.
November 26, 2025
Reply from Hays Travel - Mapperley
Thank you for taking the time to fill out this review. It was a pleasure assisting you with booking your holiday. Hope you have a lovely trip. Thanks, Joanne
Thank you Mapperley Hays!
We went to thd city centre shop in Nottingham as our local Mapperley branch is close for refurbishment. We were lucky enough to be served by a lovely young man from our local branch but unfortunately we didn't get his name. He spent ages with us as we were booking a last minute holiday for next month. Boarding passes printed out for and we're good to go. He was wonderful.
November 14, 2025
Reply from Hays Travel - Mapperley
Thank you for taking the time to fill out this review. It was a pleasure assisting your with your booking. Hope you have an amazing trip. Many thanks, George
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