Ellie was really helpful in finding us the right place and was able to get an amazing deal too - she even emailed the resort we chose on our behalf to request a specific floor for our room to give u... See more
Company replied
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Ellie was really helpful in finding us the right place and was able to get an amazing deal too - she even emailed the resort we chose on our behalf to request a specific floor for our room to give u... See more
Company replied
I think that the manager, Kelly, and her team r wonderful. They r so helpful and patient and knowledgeable about the places I want to visit. I’m always happy to return for advice and feel happy about... See more
Company replied
We dealt with Kelly who was amazing from the very first phone call to booking with her the following day. She went above and beyond what we expected to help book our memorable holiday after our origin... See more
Company replied
Ellie was absolutely fantastic! She was very helpful and made the whole booking process really easy and straightforward. Really appreciate her help and would definitely recommend! As a coeliac I strug... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
1A High Street, PE15 9JA, March, Peterborough, United Kingdom
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Gemma very helpful and explained everything good job thanks

Reply from Hays Travel - March
Popped in to Hays travel at 4.45 to try to book something for the following week. Was made to feel very welcome, Sophie seemed to really understand what we were looking for and 30 minutes later we were all booked

Reply from Hays Travel - March

Reply from Hays Travel - March
Absolutely great service always get a great holiday and exactly what we are looking for and always priced fantastic we have used our local hays holiday shop for over 9 yrs now the girls and somtimes guys are so helpful and very professional ⭐️⭐️⭐️⭐️⭐️

Reply from Hays Travel - March

Reply from Hays Travel - March
Hassle free, great price and super friendly service, every time I changed my mind on dates it was no issue at all, my holiday starts here every time I need to book xxxxx

Reply from Hays Travel - March
Made us feel very welcome & gave great advice on everything we needed to know. An extremely detailed explanation of the area we will be staying in as the agent had previously travelled to Poland & therefore able to tell us about all the great excursions available.
Easy process from beginning to end with very friendly staff who took time to understand exactly what sort of holiday we wanted. Friendly, professional, knowledgeable and clearly a very well run office.
Jade was very helpful and informative nothing was too much trouble.A good asset to your team.
Gem was awesome, had the difficult job of sorting a stag party, thought it was going to be harder but your march shop was fab, I in fact booked a cruise also
Brilliant customer service and really helpful girls in the store. Jade in particular was very patient and found us amazing deal! Highly recommend.
Went to Hays March to book our holiday and couldn't praise them enough. Chloe was amazing. Went through lots of options until she found the best deal. Friendly and polite, I cannot speak highly enough of her.
Lovely girls made us very relaxed and had all answers we needed
All of the staff were friendly and helpful. We always book our holidays through the march team and they did not disappoint.
Thank you
Hays Travel have been fantastic, I went in not knowing where I wanted to go. Gemma was fantastic - she gave us lots of options, on location, flights and hotels to chose from. The booking process was simple and I felt fully supported throughout the whole process - great customer service and looking forward to booking my next holiday with them.
Staff were very helpful and chloe sorted out what we needed
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