I was the customer from hell! I had a few issues and had to keep altering my booking. Requesting info on what changes I could make. I can honestly say they couldn't have been more helpful. I always us... See more
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See what reviewers are saying
Cassie was very helpful, found us a very good deal and completed our booking for us. Entering our passport details and printing off our boarding passes saved us a lot of bother.
Booking holidays has always not been my strongest point hence why I use a travel agent. Today a lovely lady called Kelly who I believe is the branch Manager at March booked our perfect holiday. She... See more
Company replied
Cassie at the March branch was very helpful in sorting us out a cheeky 5 night getaway to Majorica. With little info from us on destination she was patient with us on deciding where would best fit... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1A High Street, PE15 9JA, March, Peterborough, United Kingdom
- 01354652014
4.9
Excellent
240 reviews
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Helpful & Knowledgable
I found the girls both helpful and knowledgable. They were patient in sorting out my needs and were quich to respond to any queries.
May 15, 2026
Extremely helpful in every way
Extremely helpful in every way, really can not fault in any way, excellent customer service
May 10, 2026
Cassie was very helpful
Cassie was very helpful, found us a very good deal and completed our booking for us. Entering our passport details and printing off our boarding passes saved us a lot of bother.
May 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We came in a booked a holiday with…
We came in a booked a holiday with Ellie yesterday in the March Branch, she was super helpful and we were really happy with the service from both ladies x
May 6, 2026
Reply from Hays Travel - March
Thank you for your lovely review, it was a pleasure helping to book your holiday, Kind regards, Ellie & Kelly
Exceptional customer service
I was the customer from hell! I had a few issues and had to keep altering my booking. Requesting info on what changes I could make. I can honestly say they couldn't have been more helpful. I always use Hays Travel. It's convenient them being local and their customer service is exceptional. I always Google and their prices are always the cheapest. They never pressure sell either. Every member of staff I've dealt with has been lovely. Highly recommend.
January 11, 2026
Reply from Hays Travel - March
It was my pleasure to help you with your booking! Kind regards, Kelly
Very friendly and helpful.
April 26, 2026
Reply from Hays Travel - March
Thank you for your 5* review, Kind regards Kelly
We were made to feel important and the…
We were made to feel important and the agent made sure we got the holiday that we wanted which we did. Staffwerr friendly and very helpful
April 18, 2026
Great staff very helpful and…
Great staff very helpful and commpetitive prices will nachos the Web
April 17, 2026
The sales advisor Kelly was brilliant…
The sales advisor Kelly was brilliant we had a great experience.
April 19, 2026
Reply from Hays Travel - March
Thank you for your lovely review, was a pleasure booking your holiday! Kind regards, Kelly
Thank you for your help
Thank you for your help. Im glad that you sorted it out for us
Mrs L L Harley
April 17, 2026
Reply from Hays Travel - March
Thank you for your kind words, I will pass this onto Cassie. Kind regards, Kelly
Kelly was very helpful,we knew the…
Kelly was very helpful,we knew the place we wanted to go and her knowledge helped us choose the right part of the island to stay,we asked her a lot of questions and she made every effort to answer through her own knowledge or if she wasn't sure she looked it up for us ,highly recommend
April 12, 2026
Reply from Hays Travel - March
Thank you for your lovely review! Kind regards, Kelly
Excellent Booking Process
Thank you Kelly for helping us book our 2027 holiday to Japan and answering my queries so professionally.
Keep up the good work.
April 8, 2026
Reply from Hays Travel - March
Thank you for your lovely review, it was a pleasure to help book your amazing holiday to Japan! Kind regards, Kelly
Cassie was great
Cassie was great , very helpful and explained everything . Holiday booked , job done , would 100% recommend .
April 2, 2026
Reply from Hays Travel - March
Thank you for your kind review - I'll be sure to pass this onto Cassie, Kind regards, Kelly
I found Kelly very helpful polite the…
I found Kelly very helpful polite the service excellent I will be back there from now on
March 22, 2026
Reply from Hays Travel - March
Thank you for your lovely review, I look forward to helping you again in the future, kind regards, Kelly
Sophie was a perfect representative of…
Sophie was a perfect representative of your company and I wish her all the very best over the next few weeks.
Victor Aveling
March 20, 2026
Reply from Hays Travel - March
Thank you for your very kind review, it was a pleasure to book your cruise as my last booking before I go on Maternity Leave for a year! Kind regards, Sophie
Kelly was so nice she must be your best…
Kelly was so nice she must be your best she is very professional I could not ask for more
February 15, 2026
Reply from Hays Travel - March
Thank you for your very kind review! Kind Regards, Kelly
Booking holidays has always not been my…
Booking holidays has always not been my strongest point hence why I use a travel agent.
Today a lovely lady called Kelly who I believe is the branch Manager at March booked our perfect holiday.
She was extremely helpful and provided an excellent customer service experience such a lovely lady :) I shall use this branch again and fingers crossed Kelly can help. Thank you once again :)
March 4, 2026
Unprompted review
Reply from Hays Travel - March
Thank you for your lovely review, it was a pleasure to book your holiday! Kind regards, Kelly
We had a very good rofessional…
We had a very good rofessional experience, helpful, she arranged all aspects of the holiday and even put up with my sense of humour. Thank you
February 28, 2026
Reply from Hays Travel - March
Thank you for your lovely review. Kind regards, Kelly
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