Marie was great. Weren't entirely sure what we wanted for our Costa Rica trip. She presented a variety of options to enable us to determine the right itinerary for us. Very efficient and easy to deal... See more
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Weve always book holidays via a large company, however hays was recommended to us on our recent holiday to jamaica. After looking I got speaking to an agent called Marie, who was an absolute delight... See more
Company replied
Very helpful and knowledgeable. Gave great options whilst more than happy to look for more. Took all our requirements into account whilst sticking to budget! Quick service and no need to chase up - g... See more
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Excellent help by Marie Marshall. Booking my cruise with her knowledge of the Britannia cruise ship made me feel completely assured booking with Hayes Travel. Extremely polite and offered excellent... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Marie Marshall, RM11, Hornchurch, United Kingdom
- 1708875815
4.9
Excellent
134 reviews
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Marie was great
Marie was great. Weren't entirely sure what we wanted for our Costa Rica trip. She presented a variety of options to enable us to determine the right itinerary for us. Very efficient and easy to deal with.
July 22, 2026
Reply from Hays Travel - Marie Marshall
Thanks so much Adam, it really is appreciated, & it was my absolute pleasure to help.
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Fast & efficient service
Once again, great service from Marie @ Hayes. From seeing her advertised post, booking was completed within the hour.
June 7, 2026
Reply from Hays Travel - Marie Marshall
Thanks Nic, that's really appreciated:) It was my absolute pleasure to help, you're all going to have such a fab evening:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Marie was super helpful and found us…
Marie was super helpful and found us our dream honeymoon.
May 20, 2026
Reply from Hays Travel - Marie Marshall
Ahh thank you so much Vicki, that's really appreciated, & it was my absolute pleasure to help.
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
We booked with Marie Marshall and she…
We booked with Marie Marshall and she was so helpful, provided all of the information we needed and made the whole thing seamless. Very quick responses and will definitely book through her again!
April 7, 2026
Reply from Hays Travel - Marie Marshall
Thanks so much Haley for taking the time out to write this review, it really is appreciated, & it was my absolute pleasure to help you all:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Marie was amazing help with booking our…
Marie was amazing help with booking our holiday. She suggested multiple options, was very patient and took all our factors into consideration. Would highly recommend using Marie. Thank you! X
February 21, 2026
Reply from Hays Travel - Marie Marshall
Thanks so much Ellie, it really is appreciated, & it was my absolute pleasure to help.
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Marie is a brilliant travel agent
Marie is a brilliant travel agent. Listened to our needs and what we wanted and managed the itinerary brilliantly even when there were a few challenges with getting the right hotel. Made me feel completely at ease and kept us up to date every step of the way. Highly recommend.
February 13, 2026
Reply from Hays Travel - Marie Marshall
Ahh Thank you so much Elizabeth, we got there in the end:))
Your kind review is really is appreciated, & it honestly was my absolute pleasure to help.
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Reply from Hays Travel - Marie Marshall
Aww thank you so much:)))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Fabulous customer service from Marie as…
Fabulous customer service from Marie as always!
February 12, 2026
Reply from Hays Travel - Marie Marshall
Thanks Louise, really appreciate this & it was my absolute pleasure to be able to help you all again:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Always great customer service
Great customer service and professionalism from Marie at Hays Travel again. She always finds the best price and is reliable and knowledgeable.
February 11, 2026
Reply from Hays Travel - Marie Marshall
Thanks Julia, I'm just so happy I was able to book the girls special birthday holiday:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
It’s the personal touch you receive with Marie/ Hayes
We have used Hayes before and been assisted by the amazing Marie. She is always able to offer us at least three options that fulfil our needy requirements. She is our go to every year.
January 24, 2026
Reply from Hays Travel - Marie Marshall
Hi Lorraine, ahh thank you for finding the time to write a review for me, it's really appreciated:))
It's always a pleasure to help you all, and I do think you will all love Croatia so much.
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Reply from Hays Travel - Marie Marshall
Thanks Steve, always my pleasure to be able to help you both:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Very helpful and knowledgeable
Very helpful and knowledgeable. Gave great options whilst more than happy to look for more. Took all our requirements into account whilst sticking to budget! Quick service and no need to chase up - great customer service (very much appreciated these days). Thank you
January 17, 2026
Reply from Hays Travel - Marie Marshall
Thank you so much Mel for taking the time out to write this review, it really is appreciated, & it was my absolute pleasure to help:)
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Marie is the best.
Marie is always professional and nothing is too much trouble.
I would not book my travel plans with anyone else.
November 14, 2025
Reply from Hays Travel - Marie Marshall
Thank you so much Nicola, that's really appreciated, always my pleasure to help you:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Rare to find customer service like this now days
Marie has booked my holidays for years now.
Marie takes the time to learn my likes and dislikes and picks me out a few locations that she knows i would love.
every year she hand picks my fussy requirements and i find myself on holiday with exactly what i asked for.
October 30, 2025
Reply from Hays Travel - Marie Marshall
Awww Jay thank you so much for taking the time out to write this review, it really is appreciated. I honestly do love helping you, and always try to make your holidays as perfect as can be:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Yet again Marie Marshal pulled out all…
Yet again Marie Marshal pulled out all the stop with another complex holiday.
3 couples from 3 destinations heading to Croatia for a surprise 70 birthday.
October 24, 2025
Reply from Hays Travel - Marie Marshall
Thanks so much Mark, this review is really appreciated.
It's always my pleasure to help you all:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Marie always goes above and beyond..
Marie always goes above and beyond to help but this time she exceeded, we wanted to book for 11 people for a certain date and hotel and she done it , tou will not get better service anywhere else , thank you so much
October 7, 2025
Reply from Hays Travel - Marie Marshall
Ahh thanks Jo, this one was a bit of a challenge lol but we got there:)) Always my absolute pleasure to help you all x
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Easy experience
Family holiday booked! Always an easy experience with Hays Travel’s Marie Marshall.
September 27, 2025
Reply from Hays Travel - Marie Marshall
Thank you so much Jenna, that’s really appreciated , & it was my absolute pleasure to help:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Very helpful
Very helpful as I did keep changing the itinerary. Kept me updated would strongly recommend .felt nothing was too much trouble . Managed to beat a previous quote with a different agent .
September 3, 2025
Reply from Hays Travel - Marie Marshall
Thanks Tracey, that's really appreciated:) It was my absolute pleasure to help you with such an amazing trip!
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Reply from Hays Travel - Marie Marshall
Thank you so much Alec:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
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