Hays Travel - Meadowhall Reviews 

2,387
TrustScore 5 out of 5

4.9

83 High Street Meadowhall Centre, S9 1EN Meadowhall, GB


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Rated 5 out of 5 stars

We always use Hays at Meadowhall when booking a holiday as all the staff are excellent. Nothing is too much trouble. If they say they are going to do something, they do. Have recommended to all our f... See more

Company replied

Rated 5 out of 5 stars

£500 cheaper than another company for a holiday with more benefits. Good customer service in store. Booked several times now with Hays, will be our go to provider.

Company replied

Rated 5 out of 5 stars

As we arrived in the store, Adam the store manager asked if we wanted to see him, yes please, to be told he would be with us in minutes just concluding a holiday booking with a customer, we were asked... See more

Company replied

Rated 5 out of 5 stars

IT as very good explained what kind of holiday i wanted and they found it , as always staff was all very friendly and helpful , i would never book my holiday with anyone else keep up the good work

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 83 High Street Meadowhall Centre, S9 1EN, Meadowhall, United Kingdom

  • 01144075197

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,387)

116,474 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The girl that served us was very…

The girl that served us was very helpful saw to all our requests could not have asked for better service. 👏👏👏

August 29, 2026
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Reply from Hays Travel - Meadowhall

Thank you so much for your lovely comments i will pass them on x

Rated 1 out of 5 stars

Disappointed

Went in to the Meadowhall store. No other customers in there at all and 3 members of staff. I was asked to take a seat while ‘someone was free’ and just left waiting & waiting. Walked out in the end as everyone was obviously too busy to attend to the only customer in the room!

August 28, 2026
Unprompted review
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Reply from Hays Travel - Meadowhall

Good Morning Mrs Robinson,

We are sorry to read your review.

Thank you for sending through your email address so we can talk to you further. I have just sent you an email - Adam

Rated 5 out of 5 stars

£500 cheaper than another company for a…

£500 cheaper than another company for a holiday with more benefits. Good customer service in store. Booked several times now with Hays, will be our go to provider.

August 22, 2026
Hays Travel - Meadowhall logo

Reply from Hays Travel - Meadowhall

Thank you so much for your comments. Was great to help you.

Rated 5 out of 5 stars

Excellent Service

We always use Hays at Meadowhall when booking a holiday as all the staff are excellent. Nothing is too much trouble. If they say they are going to do something, they do.
Have recommended to all our friends.

August 17, 2026
Hays Travel - Meadowhall logo

Reply from Hays Travel - Meadowhall

Thank you for your 5* review, if we can be of any more assistance with you, please let me know- Ocean

Rated 5 out of 5 stars

IT as very good explained what kind of…

IT as very good explained what kind of holiday i wanted and they found it , as always staff was all very friendly and helpful , i would never book my holiday with anyone else
keep up the good work

August 23, 2026
Hays Travel - Meadowhall logo

Reply from Hays Travel - Meadowhall

Thank you for your 5* review, if we can be of any more assistance with you, please let me know- Carl

Rated 5 out of 5 stars

Very helpful and pleasant staff

Very helpful and pleasant staff. Made the booking procedure quick and easy. Matched the online price we had do very pleased indeed.

August 23, 2026
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Reply from Hays Travel - Meadowhall

Thank you Mrs Briggs for your kind comments. A pleasure to meet you. Have a great time. Sue

Rated 5 out of 5 stars

Holiday time …

Very friendly and efficient advisor Ocean. As usual great service. Our request was dealt with seamlessly and holiday booked.

August 21, 2026
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Reply from Hays Travel - Meadowhall

Thankyou for your kind comments, was a pleasure to help. :) Ocean

Rated 5 out of 5 stars

As always our holiday was booked in a very profefshional maner

As we arrived in the store, Adam the store manager asked if we wanted to see him, yes please, to be told he would be with us in minutes just concluding a holiday booking with a customer, we were asked if we wanted a drink we thanked Adam saying we were OK. Adam sorted out the holiday we required including Jetpark 3 @ Manchester Airport without and trauma.

August 19, 2026
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Reply from Hays Travel - Meadowhall

Always a pleasure to get you both booked. I will see you soon, Adam :)

Rated 5 out of 5 stars

We were served by Bethany she was…

We were served by Bethany she was professional informative nothing was too much trouble took her time with gave good advice booked our holiday with her & she also helped us with questions answers & documents for our upcoming cruise thankyou bethney kinds regards Shirley & Ian

August 16, 2026
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Reply from Hays Travel - Meadowhall

Thank you so much for your lovely comments i will pass them on to Beth.

Rated 5 out of 5 stars

All the ladies we have seen and spoke…

All the ladies we have seen and spoke to have been excellent and helpful we will be using your company again thank you for your service.

August 9, 2026
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Reply from Hays Travel - Meadowhall

Thank you so much for your lovely comments. I will pass them on to the team.

Rated 5 out of 5 stars

The friendly and professional staff are…

The friendly and professional staff are amazing I was seen in store by sue who did everything possible to find me the perfect holiday for me

August 16, 2026
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Reply from Hays Travel - Meadowhall

Hi Julie,

Thank you for your lovely feedback! We are so pleased to hear that our team was able to find you the perfect holiday.

Kind Regards

Rated 5 out of 5 stars

It is always high level customer…

It is always high level customer service. Kareen spend loads of time to find us best deal

August 9, 2026
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Reply from Hays Travel - Meadowhall

Hi Ms Sanocka,

Thank you for your wonderful feedback! We are so pleased to hear that our team consistently provides excellent customer service and finds the best deals.

Kind Regards

Rated 5 out of 5 stars

I always try to book with Hays travel…

I always try to book with Hays travel all the staff are fabulous and know just what we want/need

August 15, 2026
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Reply from Hays Travel - Meadowhall

Thank you for coming back to us, its always a pleasure to look after you and get your holiday needs arranged.
If you need anything else please let us know :)- Shelley

Rated 5 out of 5 stars

Always a wonderful experience in store…

Always a wonderful experience in store .Special thanks to Ruth who was most helpful. Thank you for the great service always.

August 15, 2026
Hays Travel - Meadowhall logo

Reply from Hays Travel - Meadowhall

Thank you for your kind words, if you need anything else please let me know- Ruth :)

Rated 5 out of 5 stars

Great friendly service

Great friendly service.

Excellent advice and information.

August 15, 2026
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Reply from Hays Travel - Meadowhall

Thank you for your lovely review, was a pleasure to get your cruise booked. If you need anything else, please let me know- Adam :)

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