We booked our holiday in a meadowhall store. The lady who helped us was calm, kind, patient and made us feel like she cared. She made the holiday search easy and stress free even looking at trip advis... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We always receive a very good service. All the staff understand the needs of customers. Our visit was a complex request but Adam dealt with it brilliantly.
Company replied
Adam was great, very helpful and got us a great deal to NYC after comparing different websites, very happy with the holiday we ended up booking. We have never booked through Hays Travel before but wil... See more
Company replied
Adam was brilliant...I went to enquire about dates for the Fjord cruises he was so helpful found one that was cheaper for a double cabin than a single so I booked it. This was my first experience... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
83 High Street Meadowhall Centre, S9 1EN, Meadowhall, United Kingdom
- 01144075197
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
She was friendly and helpful she spent…
She was friendly and helpful she spent time helping us and made booking our holiday a great experience
July 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Michelle was absolutely brilliant as…
Michelle was absolutely brilliant as she was the last time I booked a holiday with her.
July 8, 2026
Reply from Hays Travel - Meadowhall
Thank you for your lovely comment, if you need anything else then please let me know- Michelle
On entering the shop at meadowhall I…
On entering the shop at meadowhall I found all the staff very welcoming and the staff member who did my booking Sue Moxon very helpful and friendly she answered all the questions I asked.
July 16, 2026
We always receive a very good service
We always receive a very good service. All the staff understand the needs of customers. Our visit was a complex request but Adam dealt with it brilliantly.
July 15, 2026
Reply from Hays Travel - Meadowhall
Ah thank you for your lovely review, always a pleasure to get you looked after. Glad we got it all sorted for you. If you need anything else then please do let me know- Adam :)
Reply from Hays Travel - Meadowhall
Thank you for your lovely review and for booking with me again. If you need anything else then please let me know- Adam
Very professional staff and polite
July 14, 2026
Reply from Hays Travel - Meadowhall
Thank you for your comments i will share with the team x
Easy, stress free & friendly service
We booked our holiday in a meadowhall store. The lady who helped us was calm, kind, patient and made us feel like she cared. She made the holiday search easy and stress free even looking at trip advisor ratings and searched holiday reviews for any of our specific concerns. We cant wait for our holiday! Thankyou Hays
July 7, 2026
Reply from Hays Travel - Meadowhall
Thank you so much for your lovely comments. I will share them with the team x
Knew what i wanted looked for with in…
Knew what i wanted looked for with in my budget got me the best place to go and child friendly and all round amazing experiance staff were wonderful
July 7, 2026
Reply from Hays Travel - Meadowhall
Thank you for your lovely comments. I will pass this on to Beth. x
Reply from Hays Travel - Meadowhall
Thank you for your lovely review and for coming back to see us. If you need anything else then please do let me know- Sean
Friendly helpful staff
Friendly helpful staff
Adam whom we saw had a good knowledge of holiday we were interested in .
July 6, 2026
Reply from Hays Travel - Meadowhall
Thank you for your review. If you need help with anything else, just let me know :) - Adam
Adam very helpful able to find us the…
Adam very helpful able to find us the perfect holiday
July 11, 2026
Reply from Hays Travel - Meadowhall
Aww thank you for your lovely comments, always a pleasure to get you booked! If you need anything else then please let me know- Adam :) xx
Caitlin was so professional but…
Caitlin was so professional but friendly. So lovely.
Mary
July 11, 2026
Reply from Hays Travel - Meadowhall
Thank you for your review! It was a pleasure helping you :) - Caitlin
Reply from Hays Travel - Meadowhall
Thank you for your review! - Michelle
Was very helpful and showed us another…
Was very helpful and showed us another cruise which we booked
July 1, 2026
Reply from Hays Travel - Meadowhall
Thank you for your review, I'll pass your comments onto Sean :)
Catlin was very helpful and new what we…
Catlin was very helpful and new what we wanted
June 24, 2026
Reply from Hays Travel - Meadowhall
Thank you! It was a pleasure helping you :) - Caitlin
The member of staff we saw was helpful…
The member of staff we saw was helpful and polite and listened to what we wanted and advised us of what was included in our booking
June 30, 2026
Reply from Hays Travel - Meadowhall
Thank you for your kind words! I'll pass your comments onto Bethany :)
Staff are always helpful and friendly
Staff are always helpful and friendly. This year is the first time we have used Hays but we will continue to do so everything done for you all paperwork sent electronically and printed, peace of mind we are going to enjoy our holiday.
June 29, 2026
Reply from Hays Travel - Meadowhall
Thank you for your lovely words, it was a pleasure to get you booked. If you need anything else then please let us know- Sue :)
The Gentalmanh we saw was very helpful…
The Gentalman we saw was very helpful and gave us exactly what we wanted very very helpful.
July 6, 2026
Reply from Hays Travel - Meadowhall
Thank you for your lovely review, if you need anything else then please let us know- Carl :)
Great Deal & Staff
Adam was great, very helpful and got us a great deal to NYC after comparing different websites, very happy with the holiday we ended up booking. We have never booked through Hays Travel before but will defo use again for any future bookings.
July 5, 2026
Reply from Hays Travel - Meadowhall
Thank you for your lovely review, it was a pleasure to meet you and get your holiday to New York booked and confirmed. If you need anything else please do let me know- Adam :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.