We always use Hays at Meadowhall when booking a holiday as all the staff are excellent. Nothing is too much trouble. If they say they are going to do something, they do. Have recommended to all our f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
£500 cheaper than another company for a holiday with more benefits. Good customer service in store. Booked several times now with Hays, will be our go to provider.
Company replied
As we arrived in the store, Adam the store manager asked if we wanted to see him, yes please, to be told he would be with us in minutes just concluding a holiday booking with a customer, we were asked... See more
IT as very good explained what kind of holiday i wanted and they found it , as always staff was all very friendly and helpful , i would never book my holiday with anyone else keep up the good work
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
83 High Street Meadowhall Centre, S9 1EN, Meadowhall, United Kingdom
- 01144075197
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Knowledgeable staff
Every time we’ve been into Hays at Meadowhall we’ve had experienced and knowledgeable staff help us book our holidays. Would highly recommend and will be returning to book future trips.
August 2, 2026
Reply from Hays Travel - Meadowhall
Thank you for your wonderful review, its a pleasure to meet all your holiday needs, If you need anything else please let us know- Sue
Great service
July 25, 2026
Reply from Hays Travel - Meadowhall
Thank your for your 5* review, if you need anything else, please let me know- Carl
I always book with trust and confidence…
I always book with trust and confidence twice a year with Hay's Travel Meadowhall, Sheffield. All the staff are very friendly, helpful, professional and efficient, and take the stress of booking on line away. Beth helped again this time, and she is excellent and I thank her very much!
August 1, 2026
Reply from Hays Travel - Meadowhall
Thank you for your wonderful review, its a pleasure to meet all your holiday needs, If you need anything else please let us know- Beth
Fantastic booking experience
Sue Moxon is our go to for all our family holidays.
Sue goes above and beyond and always provides a welcoming friendly experience.
The booking for our family cruise was seemless and a truly fabulous service was provided.
Thanks again Sue.
August 1, 2026
Reply from Hays Travel - Meadowhall
Always a pleasure for you all. Many thanks once more. Sue
We booked our holiday with Carl
We booked our holiday with Carl. He was so helpful and answered every question we had thoroughly so we didn’t leave with any questions unanswered. Would 100% want to book my next holiday with him.
August 1, 2026
Reply from Hays Travel - Meadowhall
Thank you for your lovely review, if you need anything else then please let us know- Carl
We were there quite a long time…
We were there quite a long time struggling to find our holiday and Carl Shutt was so helpful and went above and beyond to sort out everything for us ,we very much appreciate his helpfulness and professionalism
August 1, 2026
Reply from Hays Travel - Meadowhall
Thank you for your lovely review, if you need anything else then please let us know- Carl
Great Experience
Very helpful travel consultant Sean; took care of our booking over the phone. We always book through Hays and have a great experience :-)
July 30, 2026
Reply from Hays Travel - Meadowhall
Thank you for your lovely review, if you need anything else then please let me know- Sean :)
Reply from Hays Travel - Meadowhall
Thank you for your review Ann, it was a pleasure helping with your trip! - Ebony
Reply from Hays Travel - Meadowhall
Thank you for your kind words :) - Caitlin
The lady we saw was very helpful and…
The lady we saw was very helpful and really knew he stuff very professional
July 29, 2026
Reply from Hays Travel - Meadowhall
Thank you so much for you lovely comment.
First Class Service
Adam in the Meadowhall branch was fantastic and had excellent knowledge of where we wanted to go, hence us booking the holiday on our first visit to the store
July 29, 2026
Reply from Hays Travel - Meadowhall
Thank you for your lovely review and for booking with you, it was great to get your holiday booked, you will have an ace time! - Adam :)
We were served by caitlin
We were served by caitlin, she acknowledged us straight away and greeted us with a smile, she went through our options for the holiday and directed us to the best one for us listening to our needs as it would be our first cruise.
July 28, 2026
Reply from Hays Travel - Meadowhall
Thank you for your lovely review, it was a pleasure to get you booked. You will enjoy cruising! If you need anything else then please let me know- Caitlin :)
Great experience
Great experience, Adam was fantastic, very knowledgeable and friendly, got us a great deal on our anniversary cruise, Thanks.
July 27, 2026
Reply from Hays Travel - Meadowhall
Thank you for your lovely review, it was lovely to get you all booked :) If you need anything else then please let me know- Adam :)
Served by a very helpful chap
Served by a very helpful chap, very professional and knowledgeable.
July 21, 2026
Reply from Hays Travel - Meadowhall
Thank you for your review! It was a pleasure helping you, if you need anything else just let me know! - Sean
Today we went to get our holiday insurance
We have booked and tsken our holiday insurance with Sue on numerous occasions (at Hayes), she is always very helpful, guiding us through the best of plans. She has huge amount of experience, always helpful and cheerful.
July 21, 2026
Reply from Hays Travel - Meadowhall
Thank you for your review! Always a pleasure! - Sue
Well done Caitlin at Meadowhall
Knew what I wanted but could not find the best flight times, Caitlin did some shopping around and found me what I wanted, came up with the same Hotel, (not that I told her what Hotel) transfer and a better flight time. All in all well done Caitlin, 5 stars for you.
July 19, 2026
Reply from Hays Travel - Meadowhall
Trevor Spencer,
Thank you so much for your fantastic review! . We truly appreciate your kind words and are thrilled you had such a positive experience.
Thanks Caitlin.
Adam was very helpful and sorted out…
Adam was very helpful and sorted out everything for us in a friendly and professional way
July 22, 2026
Reply from Hays Travel - Meadowhall
Thank you for your lovely comments- Adam :)
Sales team member Catlin she is very good at…
Sales person Catlin she is very good at her job and pays attention to detail
July 21, 2026
Reply from Hays Travel - Meadowhall
Thank you for your review, if you need anything else just let me know! - Caitlin
Really helpful and sorted everything so…
Really helpful and sorted everything so quickly
July 22, 2026
Reply from Hays Travel - Meadowhall
Thank you for your review, it was a pleasure to help you :) - Ebony
We always deal with Sue
We always deal with Sue . She is just fantastic , great service very knowledgeable and nothing is too much trouble.
July 21, 2026
Reply from Hays Travel - Meadowhall
Thank you for your review! I'll pass your comments onto Sue!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.