Hays Travel - Metrocentre Blue Reviews 

Great staff very helpfull an of course a great deal

Johann was fantastic, very knowledgeable and extremely helpful.
We felt welcomed from the second we arrived through to us leaving.
We could not have asked for anymore.
I would recommend Hays and Johann in a heartbeat.

Cheryl from the Metro Centre shop was very helpful and explained everything to us

Very helpful staff and professional we got a lovely holiday out of it .

Pleasant experience helpful knowledgeable staff ! Will book again

Staff are always professional and chatty, they make the whole booking experience easy and the reason I use a travel agent for most of my holidays.

Rebecca was very thorough in her research and good at listening and understanding what we were looking for. Would go back!

Very helpfull as always, Steph was excellent

Always very very good .
Helpful patent personal

listened to what we wanted and acted accordingly

Staff member very helpful with my booking explained everything very well definitely recommend hays travel for booking of holidays. Manager Joanne metro centre is very efficient Thank you for your help with my booking.

Very good experience with all questions answered and additional information provided

Great service from Steph @ Metrocentre Gateshead.
Great customer care
Would book with Steph again

Rebecca at the metro centre was very professional, she is very good at her Job

If we were not satisfied we wouldn't keep coming back

We were sold a holiday which wasn’t suitable for us so we had no choice but to cancel it and now we have to wait for a full refund without knowing how long we will have to wait for it!!
We should be refunded immediately as you took the full payment immediately!!
Hays Travel say 3 to 5 working days for our refund to complete!! That’s just not acceptable!! This was a Debit card payment which is cash instantly taken from our account so it should instantly be returned to our account!! There’s no acceptable reason on this planet why it should take that long except they want it to take that long for their own reasons!! We are waiting for this cash in order to book another option and it’s about time the government stopped companies from holding on to peoples cash in this way!! Again, I say, absolutely not acceptable!! Where is the protection for consumers in this country??
Hays Travel DID keep their promises so well done to them, our refund is complete!! Shame this whole situation occurred in the first place!!

Prompt attention to us as soon as we entered the store; focussed listening to our holiday destination choice; courtesy throughout the whole booking process. We have travelled through Hays Travel in the past and will do so again.

As usual Hays travel never disappoints for service. I already had an idea of my preferences and Morgan was so friendly answering my questions regarding cost of cruise, grade of staterooms, travel insurance, validity of my passport and coach travel arrangements. Following payment of deposit and travel insurance she printed off all relevant documentation and went through it all again in detail underlining holiday payment due date. I had asked about easy payment plan and she worked out monthly cost too so I’ve got options to consider. A very polite and knowledgeable member of the team. Thanks Morgan for all your help booking my 2027 cruise.

The staff at metro centre always helpfull we always use hays travel for holidays as they look after you and match prices

First class as always and exactly why we keep using Hays
Apologies forget to mention Christine the rep who even assisted finding out further info not relating to holiday booked but for our future reference/booking