Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... See more
Company replied
The agent (Penelope) was very friendly and helpful. She took time to go through several options with us. One of the children travelling with us is autistic and she explained we could get assistance f... See more
Company replied
Andrew has the patience of a saint! Booked 5 different hotels for our Malaysia / Singapore holiday and he helped us choose the best / most suited for our family and budget. We are so appreciative of a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
79 The Galleria, NE11 9YP, Gateshead, United Kingdom
- 01914329265
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Metrocentre Green
Thank you for your 5* review. We hope you have a fantastic holiday. Thanks, Caitlin:)
Thailand Multi centre holiday
Kellie listened to what we wanted and completed the booking for us. This was a TUI multi centre holiday, that I had struggled to book online at home. Booking could not be completed online and needed to be done over the phone. Subsequently, Kellie responded very quickly to a minor issue related to the booking
February 22, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Kellie a 5* Review! I will pass this onto her. Thanks, Caitlin:)
Staff were very knowledgeable and…
Staff were very knowledgeable and helpful, took longer than I thought but came out feeling happy with what I booked
February 23, 2026
Reply from Hays Travel - Metrocentre Green
Thankyou so much for your 5* review, I will pass this on to Caitlin. Have a lovely holiday! Thanks so much, Emily :)
A good service well delivered........
We booked and paid for our holiday without any problems. The lady who helped us - so sorry I am terrible with names - was lovely and made everything so easy and was very thorough with what we wanted for our holiday and nothing was too much trouble for her.
February 22, 2026
Reply from Hays Travel - Metrocentre Green
Thankyou so much for your 5* review. I will pass your lovely feedback on to Cara. Hope you have a lovely holiday! Thanks so much, Emily :)
Went in to book a holiday for me and my…
Went in to book a holiday for me and my 10 year daughter Elliott was lovely polite kind and very professional made sure I had everything i needed and had a holiday that I want.
February 22, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Elliott a lovely 5* review! I will pass this onto him. Thanks, Caitlin:)
Roman experience.
Myself and my husband wanted a weekend in Rome ,
Richard, was knowledgeable and patient he , listened to us and found a great weekend for us where we wanted to be! He also helped us with our travel insurance!
Would definitely use Hays travel again
February 20, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Richard a wonderful review, I will pass this on to him. Thank you, Caitlin:)
We wer made
We wer made
Very welcome . No pressure when we ask for holiday opportunities
February 12, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Elliott a 5* review, I will pass this onto him. Thanks, Caitlin😊
Richard at Hays Gateshead Metro Centre…
Richard at Hays Gateshead Metro Centre was very helpful in finding the best options of price and convienient flight times for or holiday. He was also very helpful in setting up a new Ryanair account as this is the airline we will be using. We normally book direct online but will be happy to use Hays in future,
February 17, 2026
Unprompted review
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Richard a wonderful 5* review! I will pass this onto him. Thank you, Caitlin😊
Got what we wanted from the holiday we…
Got what we wanted from the holiday we booked and we weren't rushed into something we not after . Thanks Hays Travel
February 12, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Caitlin a 5* review! I'll pass this on to her - Cara :)
Always book our holiday via Andrea
Always book our holiday via Andrea. Very helpful and accommodating wouldn’t trust any one else
February 17, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving a great review for Andrea, we will pas this on to her! - Cara
Reply from Hays Travel - Metrocentre Green
Thank you for leaving a 5* for Kellie, I will pass this onto her - Cara :)
Great service
Great service more or less knew what I wanted but went through the details with advisor who spent time confirming and explaining things also the travel bureau was very helpful regarding currency etc
February 18, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your wonderful review for Cara, Thank you, Caitlin 😊
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Andrea this lovely review, I will be sure to pass this onto her. Thank you, Caitlin:)
Reply from Hays Travel - Metrocentre Green
Thank you for your 5* Review for Cara, I will pass this onto her. Thanks, Caitlin😊
We were seen to right away no fuss we…
We were seen to right away no fuss we knew what we wanted and the lady found it straight away, amazing.
February 10, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your 5* Review, we hope you have a fantastic holiday! Thank you, Caitlin😊
The person helping us book our holiday
February 14, 2026
Reply from Hays Travel - Metrocentre Green
Thank you so much for your wonderful review for Kellie, I will pass your kind feedback onto her. Thank you, 😊
Excellent
Excellent service got what we wanted and the price we received online was matched in store. Caitlin our server was extremely polite and friendly. Had a small issue with the wrong title on direct debit email rang store and Allison sorted it straight away. First time booking a holiday through this company usually go with tui but will definitely be using again in the future
February 16, 2026
Reply from Hays Travel - Metrocentre Green
Thank you so much for your wonderful review for Caitlin, I will pass your kind feedback onto her. Thank you, 😊
Reply from Hays Travel - Metrocentre Green
Thank you so much for your wonderful review for emily , I will pass your kind feedback onto her. Thank you, Kellie😊
Reply from Hays Travel - Metrocentre Green
Thank you so much for your wonderful review for kellie, I will pass your kind feedback onto her. Thank you, 😊
Your assistant was brilliant from start…
Your assistant was brilliant from start to finish even your euro exchange staff on par alot of inaction with customer I have dealt with hays travel many years my experience I had was top class thank you so much I come away with what I went in for and what wanted so thanks again. Mr B Bowmaker keep up the fantastic work
February 14, 2026
Reply from Hays Travel - Metrocentre Green
Thank you so much for your wonderful review for Cara, I will pass your kind feedback onto her. Thank you, Caitlin😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.