I rang the shop to speak to Libbi who I had previously spoken to about a holiday. I was told she was busy but would call me back and I am pleased to say she called within a few minutes. We talked ab... See more
Company replied
Location
Switch location31 Oberhausen Mall, Hill street centre, TS1 1TB Middlesbrough, GB
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See what reviewers are saying
Me and my friend where looking for a holiday fir next year. And we had not decided to where to go, so the agent helped us find something that we will like. She found us a amazing holiday .
Company replied
First time we have booked a holiday with Hays Travel. We found the Hays representative very friendly yet professional and knowledgeable. The price for our holiday was very competitive with other sourc... See more
Company replied
The lady who helped us book our holiday was very helpful and attentive to our needs however, she did fail to mention that final payment date and we noticed this on our paper work. This is not an issue... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Oberhausen Mall, Hill street centre, TS1 1TB, Middlesbrough, United Kingdom
- 01642988524
4.9
Excellent
846 reviews
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I go to hays travel because Gemma and…
I go to hays travel because Gemma and her staff go above and beyond to get me the perfect holiday. Nothing is too much for them I have no need to go anywhere else to book my holiday.
July 10, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your lovely feedback
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback :)
Thanks
Gemma x
Givingbooking holiday customers service and…
Giving customers service and satisfaction at all times
July 8, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback and comments
Thanks Soph x
Returning customer
We always go back to our local branch. Very knowledgeable staff and always feel very welcome
July 8, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your feedback :)
Matilda x
Gemma
Gemma, and her staff have always been so helpful, pleasant and professional, nothing is too much trouble for them. We always go to Gemma to book our holidays as she is in tune with our needs. We would highly recommend using their service.
July 7, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback and comments :)
Its really appreciated
I honestly hope this holiday is amazing for you, if anyone deserves it, its you
Have the best time and see you again soon
Thanks
Gemma x
Incredibly attentive and friendly…
Incredibly attentive and friendly service and very accommodating to my wants, always contactable to answer questions/make amendments to the quote
July 2, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback and kind words :)
Thanks Matilda x
Review
Jasmine, was very friendly and knowledgeable about the area we wanted to visit. She had visited the same place earlier in the year and shared her enjoyment of it. As well as sorting out our holiday she was very helpful and understanding with our lack of tech skills. An excellent staff member for Hays Travel.
July 3, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your kind words, much appreciated :)
Friendly staff and knowledgeable about…
Friendly staff and knowledgeable about the cruise.
June 27, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback :)
Libbi x
Very helpful and efficient
July 1, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much :)
Sophie x
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your lovely review
Laura
The girls in the hillstreet branch…
The girls in the hillstreet branch middlesbrough are excellent always smiling and ready to help
July 1, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your kind words, they are much appreciated :)
Matilda x
Reply from Hays Travel - Middlesbrough Hill Street
Thank You Martin!
It was lovely speaking to you both - Laura
The lady was fantastic she’s explain…
The lady was fantastic she’s explain everything she amazing
June 30, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback :)
It is appreciated
Thanks
Laura x
Christmas cruise to the Canaries.
Christmas cruise to the Canaries and Spain.
My wife and I like to cruise over the Christmas holiday and we found a cruise from Liverpool with Fred Olsen. We have booked previous cruises with Hays travel at the Hill Street Centre, it was an obvious choice for some advice and to a make a booking. The whole process was completed over the phone and it only took a few minutes. We have been on this cruise ship on a previous cruise, this made it easy when we wanted to select our cabin and dining preferences. Thank you to the staff at Hays Travel for their help and advice. We’ll continue to use them when planning a holiday.
June 29, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback and kind words :)
I am so glad I helped get this amazing cruise booked for you and your wife, another fantastic holiday to look forward too
Many Thanks
Gemma x
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your great feedback
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback :)
This is really appreciated
Thanks
Gemma x
Excellent service
Once again had great service this time booked over the phone and still very helpful
June 17, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely comments :)
Libbi x
The lady who dealt with us was so…
The lady who dealt with us was so helpful. She took the time to find exactly what we were looking for in our holiday& got us a great deal too. Would definitely recommend her to anyone & would 100% book another holiday with her.
June 7, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your feedback, so glad we could help you find the right holiday :)
Thanks, Aimee
Staff are always happy to help and do…
Staff are always happy to help and do it quickly and efficiently
June 12, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments
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