I rang the shop to speak to Libbi who I had previously spoken to about a holiday. I was told she was busy but would call me back and I am pleased to say she called within a few minutes. We talked ab... See more
Company replied
Location
Switch location31 Oberhausen Mall, Hill street centre, TS1 1TB Middlesbrough, GB
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See what reviewers are saying
Me and my friend where looking for a holiday fir next year. And we had not decided to where to go, so the agent helped us find something that we will like. She found us a amazing holiday .
Company replied
First time we have booked a holiday with Hays Travel. We found the Hays representative very friendly yet professional and knowledgeable. The price for our holiday was very competitive with other sourc... See more
Company replied
The lady who helped us book our holiday was very helpful and attentive to our needs however, she did fail to mention that final payment date and we noticed this on our paper work. This is not an issue... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Oberhausen Mall, Hill street centre, TS1 1TB, Middlesbrough, United Kingdom
- 01642988524
4.9
Excellent
846 reviews
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Reply from Hays Travel - Middlesbrough Hill Street
Thank You for your great feedback
Didn't need to wait long for…
Didn't need to wait long for assistance.
Pleasant and helpful, no pressure
We booked the holiday within a few days, once we had all the information.
June 4, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thanks for your comments
Staff very friendly and knowedgable
Staff very friendly and knowedgable. She found us a holiday we would never have thought of choosing.
June 8, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your feedback, so glad we got something sorted for you :)
Thanks, Libbi x
good service.
Very helpful at finding what we needed. Didn’t feel rushed and made sure we got sorted with everything. Thank you. Very pleasant you woman who served us.
June 6, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your great feedback
Very easy experience
Very easy experience. Give Gemma a few details she came back with an amazing deal. Booked and payed on the spot.
Now I'm just waiting for my days to pass quicker ✈️ 🛫 🌞
Thanks Gemma
June 7, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your amazing feedback
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your positive feedback
As always very welcoming and helpful
As always very welcoming and helpful . Very friendly staff . Will only book with Hays .
June 4, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your kind words :)
Its really appreciated
Thanks
Libbi x
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your feedback
Sarah x
Reply from Hays Travel - Middlesbrough Hill Street
thanks for your lovely comments
Gemma made our experience so easy she…
Gemma made our experience so easy she done all the work for us we told her what we wanted and she delivered as always. Hayes travel Hill street middlesbrough always go above and beyond and nothing is ever too much for them. Thanks again Gemma 😊
June 3, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your excellent feedback.
The lady who served me was a good…
The lady who served me was a good person who explained everything so I understand
June 2, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your great comments
Everything was fine
Everything was fine. Gemma gave me an insurance quote which was straightforward and booked it without any problems.
June 1, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback. It is greatly appreciated
I know you will have a fab time on your cycling trip :) ( and be safe )
Many Thanks
Gemma x
Dream holiday
We went into Hays store, Middlesbrough today to enquire about a dream holiday for me and my fiancée. We were seen by a lovely gentleman naked Sean, he usually works at another branch but he was so helpful, listened to us and what we liked and spent so much time getting us great deals and manage the trip to enjoy every bit of it. Thanks to his help and fantastic customer service we booked the holiday to Bali, he was knowledgeable and when we asked questions he helped us find answers and gave good advice. Thank you so much for the help, we always book holidays with Hays and this is an example of why.
May 31, 2026
Unprompted review
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your excellent feedback for Sean and the team in Hill Street Branch
Staff are excellent always look after…
Staff are excellent always look after our needs always get the holiday we want would not go anywhere else
May 26, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your kind feedback, we really appreciate it :)
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for the kind feedback, we really appreciate it
The young lady who booked my tickets
The young lady who booked my tickets, couldn't have been more pleasant helpful, nothing was too much trouble,
May 25, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments
Great experience
Sarah in the Middlesbrough store was more than helpful, she went out of her way and more in booking our holiday to Mallorca. We will always use her in the future
May 17, 2026
Reply from Hays Travel - Middlesbrough Hill Street
thank you so much for your kind feedback, much appreciated :)
Great service by Matilda really made us…
Great service by Matilda really made us feel comfortable and easy to book our holiday
May 8, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your kind feedback, much appreciated :)
Very helpful staff
May 7, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thanks your for your positive feedback
Always use Hays travel in Hill Street…
Always use Hays travel in Hill Street Middlesbrough to book holidays staff are amazing , this time we had Gemma I think the ladies name was who was so helpful and got us a great price
May 14, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely comments & feedback
and thank you for choosing to come back to us again :)
I think you will love the hotel you have chosen
Many Thanks
Gemma x
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