Rang shop in Middlesbrough spoke to Gemma about holiday which was straight away booked and brilliant professional Gemma was Thank you
Company replied
Location
Switch location31 Oberhausen Mall, Hill street centre, TS1 1TB Middlesbrough, GB
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See what reviewers are saying
I rang the shop to speak to Libbi who I had previously spoken to about a holiday. I was told she was busy but would call me back and I am pleased to say she called within a few minutes. We talked ab... See more
Company replied
The lady who helped us book our holiday was very helpful and attentive to our needs however, she did fail to mention that final payment date and we noticed this on our paper work. This is not an issue... See more
Company replied
First time we have booked a holiday with Hays Travel. We found the Hays representative very friendly yet professional and knowledgeable. The price for our holiday was very competitive with other sourc... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Oberhausen Mall, Hill street centre, TS1 1TB, Middlesbrough, United Kingdom
- 01642988524
4.9
Excellent
847 reviews
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Time for a trip away
Gemma found a lovely hotel on the beach for us in Lanzarote, just what we wanted. She also booked our car into the airport parking at Newcastle. She was kind, friendly and helpful. We are looking forward to our holiday in March with Tui.
January 20, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank your for your great feedback, We are so pleased we could help arrange your travel plans.
Holidays Booked
We went in with an idea of what we wanted and came out with 2 holidays booked and sorted. Staff were friendly and very helpful even with all the changes we made but still sorted and happy
January 18, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your great feedback
Reply from Hays Travel - Middlesbrough Hill Street
Thank You for your feedback :) it is really appreciated
Thanks
Sophie x
Very very helpful in finding us the…
Very very helpful in finding us the perfect package we were looking for, worked hard to check all prices and possibilities and gave us clear communication about important details
January 10, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your kind words and lovely feedback
It is really appreciated
Thanks
Gemma x
Excellent service from start to finish
Excellent service from start to finish, answered any questions which I asked and always friendly and polite. Always go above and beyond for customers.
January 18, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your feedback it is really appreciated
Sarah :) x
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback :)
Thanks
Libbi x
Holiday
No pressure we just popped in for some advice on a first time cruise.
Person dealing was only new but still knowledgeable and helpful. Sorted the cruise and talked us through options. Would recommend
January 16, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback and kind words
This is much appreciated
Thanks
Tanith x
Fantastic service
Excellent service from Sarah Smith in hays travel middlesbrough we have booked several times with Sarah and always received outstanding service
January 17, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your excellent feedback
Amazing service as always 😃
January 17, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thanks for your great comments
Brilliant customer service from Sarah…
Brilliant customer service from Sarah as always got great advice on holiday Sarah always knows what I want from my holiday and makes sure my holiday runs smoothly for me
January 16, 2026
Reply from Hays Travel - Middlesbrough Hill Street
We're delighted to hear you consistently receive excellent service and advice for your holidays. We appreciate you trusting us to ensure your holidays are seamless and enjoyable.
Thank you for booking with us and we hope you have a lovely holiday :)
Hill street…
All the girls in Middlesbrough Hill st branch are great, Sarah dealt with us and excellence is her name ...very happy indeed.
January 16, 2026
Reply from Hays Travel - Middlesbrough Hill Street
We are so happy to hear about the wonderful service you received from us. It's great to know you were very happy with everything.
We hope you have a lovely holiday
As usual booking a holiday was made…
As usual booking a holiday was made very simple by Sarah in your Hill Street branch . Always knowledgeable and friendly service from her .
January 16, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your fabulous feedback
Matilda was brilliant helping me choose…
Matilda was brilliant helping me choose my holiday.
January 15, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your great feedback
Good company to deal with
Very polite staff found the holiday that suited us also price matched
January 7, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your amazing feedback
Poor app
Agent was very helpful however im unable to log into or find my booking on hays travel app or TUI app. Why?
January 11, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You for taking the time to feed this back, a manager will be in touch soon x
Very helpful and efficient service.
January 11, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your great comments
Lotti and Gemma were really helpful…
Lotti and Gemma were really helpful nothing was too much trouble and it was lovely to talk to someone face to face.
January 9, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank your for your great comments
Booked in Middlesbrough store with…
Booked in Middlesbrough store with Gemma great service Gemma as always all great staff and very helpful xx
January 10, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lively comments & feed back
It is really appreciated
Thanks
Gemma x
Great experience from Hill Street staff
We popped in to book our holiday and Sarah at the Hill Street could not have been more helpful. She was very knowledgeable and found us the best deal.
January 4, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your excellent feedback
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