We have used Hay’s numerous occasions and we always get excellent service. Your staff know the industry and are always willing to go the extra mile to find a better deal for us. Cleveland Retail park... See more
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Booked another holiday with the lovely Lillie at Cleveland retail park.Got first class service it was all booked within 5 minutes.The staff are amazing over there really professional in there job & th... See more
Company replied
If you are looking to book your next getaway, I highly recommend visiting Lauren at Hays Travel Cleveland Retail Park. We always visit Lauren to book our holidays. As always, she never lets us dow... See more
Company replied
I always use hays travel so yesterday was no exception. Myself and my wife were greeted by Lilly customer advisor. She showed us what holidays were available for our price bracket and she didn't disap... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
49 Linthorpe Road, TS1 5BS, Middlesbrough, United Kingdom
- 01642 247555
5.0
Excellent
1K reviews
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Lauren and her team are great really…
Lauren and her team are great really helpfull I always go to Hays would'nt go any where else.
July 26, 2026
We have used Hay’s numerous occasions…
We have used Hay’s numerous occasions and we always get excellent service. Your staff know the industry and are always willing to go the extra mile to find a better deal for us. Cleveland Retail park staff are always polite, helpful, knowledgeable and extremely friendly. Cannot praise them enough.
July 26, 2026
Amazing customer service and so helpful…
Amazing customer service and so helpful , will recommend to everyone to use
July 19, 2026
Lauren who helped me book my holiday…
Lauren who helped me book my holiday was so easy to talk 2 and got me everything I wanted
July 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
First class as always the staff go…
First class as always the staff go above and beyond so greatfull x
July 23, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Charles,
Thanks so much for this review so happy you were pleased, we are sure you will have an amazing time away and we look forward to booking your next holiday!
Thanks,
Kelly
Best travel company
Booked another holiday with the lovely Lillie at Cleveland retail park.Got first class service it was all booked within 5 minutes.The staff are amazing over there really professional in there job & there like family xx
July 15, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Janet,
Thanks so much for such a lovely review! We know you will have an amazing holiday and we cannot wait to book you another holiday :)
Thanks again
Lili
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Andrew,
Thanks so much for a lovely review so glad you were pleased by the service and we are sure you will have an amazing holiday
Thanks again,
Helen
Kelly superb as always at the branch…
Kelly superb as always at the branch over at Skippers Lane
She has sorted most of my holidays over recent years
Couldn't ask for any more from her services
She is a credit to hays travel
Thanks Kelly
July 10, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Stephen,
Thanks, so much for a lovely review! I am more than happy to help with all your holidays and look to book more in the future :)
Thanks,
Kelly
The young lass was very happy to help…
The young lass was very happy to help me and was very polite and patient.
July 3, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review, we really appricate all your feedback
Thanks again Lili
Excellent service from lilly
July 10, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review! So happy you were pleased with the service in store from myself I am sure you will have an amazing holiday
Thanks again Lili
Wouldn't go anywhere else to book9 our…
Wouldn't go anywhere else to book our holidays. All staff extremely helpful and knowledgeable. Our booking today was completed by Lauren. Cleveland retail Park. Middlesbrough.
July 6, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for such a lovely review! So happy you were pleased with the service and we will see you again for the next one!
Cleveland Retail staff
The staff at Hays are always very helpful and friendly.i always recommend them to family and friends.
June 27, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou Lynne for such a lovely review! We will see you for your next holiday :)
Always a fantastic service I’ve used…
Always a fantastic service I’ve used Hays for many many years and will continue to use them nothing is a problem the team are always happy to help with any questions or problems keep up the fantastic service you provide Lauren,Rosie,Sean
June 25, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thanks for this review! We are sure you will have amazing holidays and we look forward to book your next holidays :)
Lauren, Rosie and Sean
fabulous holidays at really good prices
Can not fault hays travel at all been going to them for years and will not go with anyone else .
Sean Taylor is fanatics in his job and wants the best holiday for you Thank you
July 1, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you for your wonderful feedback! We are so pleased to hear about your continued loyalty and that you consistently have great experiences with us. We will be sure to pass on your kind words to Sean, thank you for always supporting our store!
Kind Regards
Hays Travel
If you are looking to book your next…
If you are looking to book your next getaway, I highly recommend visiting Lauren at Hays Travel Cleveland Retail Park. We always visit Lauren to book our holidays. As always, she never lets us down, this time she has helped us find the perfect holiday to Antalya, securing the most amazing hotel for us.
Lauren always helps us to find the best places tailored exactly to our needs, nothing is ever too much trouble for her. She is incredibly thorough, patient, and genuinely cares about making sure her customers get the best possible experience.
We will definitely be back soon to book our 2027 adventures! Thank you so much, Lauren, you are fantastic!
June 30, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
We are so pleased to hear about your continued positive experiences with us. It's wonderful to know that our personalised service and attention to detail make a difference. Thank you for your kind words and loyalty! - again this made me well up!!!
Kind Regards, Lauren
Hays Travel
We have used hays travel many times
We have used hays travel many times, each visit is the same, staff are always helpful, knowledgeable and friendly, going to hays travel is like part of your holiday always enjoyable.
Thank you Libbi at Cleveland retail park
June 30, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
We are so pleased to hear that your visits are always enjoyable and that our team consistently provides helpful, knowledgeable, and friendly service. Thank you for your kind words and thank you for always supporting our store too!
Kind Regards, Libbi
Hays Travel
Extremely attentive…
Lauren was extremely attentive on what we wanted from our next holiday, she understood what we wanted and stuck to the price range we had and offered multiple options to consider!
June 27, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you for your wonderful feedback! We are so pleased to hear that Lauren could help you find the perfect trip for you and your family!
Kind Regards
Hays Travel
1st class
Kelly was very helpful and informative, which helped us choose our summer holiday. All I can say she is an asset to the company . Delivers 1st class service in our experience 🙂 retail park
Middlesbrough
June 20, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
We are so pleased to hear that Kelly was helpful and informative in assisting you with your summer holiday. Delivering first-class service is always our aim, and we appreciate your kind words. Thank you for always supporting our store too
Kind Regards
Hays Travel
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