Staff are amazing, we didn’t feel at all rushed, Shaun went through everything and all different hotels until we found the perfect one for us and then managed to get it to our price range. Excellent c... See more
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After already going to Tui which weren't very helpful with our holiday search and doing most of our research ourselves we went to Hays and met Lauren. Although we knew exactly which hotel and resort w... See more
Company replied
We have used Hay’s numerous occasions and we always get excellent service. Your staff know the industry and are always willing to go the extra mile to find a better deal for us. Cleveland Retail park... See more
Company replied
Staff at Cleveland Retail Park, Middlesbrough are brilliant. Diane was great, she spent time making sure all our requirements were met. Nothing was too much trouble.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
49 Linthorpe Road, TS1 5BS, Middlesbrough, United Kingdom
- 01642 247555
5.0
Excellent
1K reviews
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Love this shop and all the staff…
Love this shop and all the staff brilliant dont go anywhere else
May 1, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for a lovely review so happy you were pleased with the service in store - we will see you for the next holiday"
Many Thanks,
Diane
Our expierience at Hays
Lauren was friendly as always,very helpful by looking at various destinations for us via Easy jet and Jet2,making sure the destinations were suitable for my disabled daughter.All the staff at Hays travel @ cleveland retail park are fantastic,only branch of Hays we use😊😊😊😊😊😊😊😊
April 30, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review! Glad you were pleased with Lauren's service and she checked all options, we are sure you will have an amazing holiday :)
Many Thanks,
Lauren
We were very happy with the service we…
We were very happy with the service we got when booking our holiday.
April 22, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou Edwina for such a lovely review!
So happy you were pleased with the service from Diane
Many Thanks,
Diane
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Nigel,
Thanks so much for this review!
Kelly
The blond girl who helped us book our…
The blond girl who helped us book our holiday was so helpful and super welcoming
April 28, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for such a lovely review!
Libbi
Dianne dealt with our bookings and…
Dianne dealt with our bookings and sorted final arrangements for our existing cruises and arranged a further cruise for next year. All personnel have always been helpful when we have needed assistance.
Well done to Hays. Thank you.
April 22, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for such a lovely review! So happy you were pleased with the service from Diane. We will see you again for the next one
Diane
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Susan,
Thanks for a lovely review :)
Rosie
Rosy who dealt with me was very…
Rosy who dealt with me was very courteous smiling and very helpful and professional at the skipper s lane shop
April 21, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you so much for your lovely feedback, it really means a lot. It was a pleasure helping you, and I’m so pleased you felt well looked after. I hope you have a wonderful holiday.
Rosy
I found Sean to be most helpful…
I found Sean to be most helpful ,listening to our requests he answered all our questions and put us at ease booking the holiday @Cleveland Retail Park
Middlesbrough
April 3, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you for your lovely review, I really appreciate you taking the time to share this
It was a pleasure helping you plan your holiday, and I’m so glad you felt at ease throughout the process. If you need anything at all before you travel, I’ll be happy to help :)
Sean
Great service
We were seen to by Diane. Upon arrival she was welcoming and friendly. We discussed what our wants and needs were for our holiday. She went through options and was helpful and patient through out the entire time we were there. She gave up plenty of options to different places and printed several holidays off for us to go away and think about. Once we had decided where we wanted to go we went back into the store where Diane was extremely helpful making sure every detail was thoroughly checked and right for us and our holiday. Her friendly professional approach was what made me leave feeling happy and cared for.
April 17, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you so much for your lovely feedback, it really means a lot. It was a pleasure helping you find the right holiday, and I’m so glad you felt supported throughout the process. I hope you have a fantastic time away, and I’ll be here if you need anything else.
Diane
Always execellent service
Always execellent service, staff very helpful carn,t do enough for you
April 12, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you for your lovely feedback, it really means a lot to us. We're delighted to hear you consistently receive excellent service and find our team so helpful.
Sean
holiday
very helpful & patient with you always find what you are looking for & get u the best price all the staff are fantastic
April 12, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thanks very much for your great review, it means a lot to our team. We're so pleased you found everyone helpful and patient, and that we could help you find exactly what you were looking for.
Kelly
Great staff
The young lady that guided me through the booking was pleasant and thorough.
April 18, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thanks very much for your kind review, it means a lot to our team. We're delighted to hear you had a positive booking experience and that everything was handled thoroughly.
Sean
Sorted everything out in a jiffy.good…
Sorted everything out in a jiffy.good service. Faultless.
April 17, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you for your kind feedback, we really appreciate you taking the time to share this. We're delighted we could get everything sorted quickly and that you found the service faultless.
Sean
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you for your lovely feedback, it really means a lot to us. We're delighted you were happy with the service and look forward to helping you with your next trip.
Sean
The staff were absolutely fabulous…
The staff were absolutely fabulous helped me with every question and sorted everything out for me . Wouldn't go anywhere else . Service is second to none.
April 8, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this lovely review! So happy you were pleased with service in store :) See you again for the next one
Thanks,
Kelly
The service was amazing got a quote…
The service was amazing got a quote very quick and the booking was very smooth. Really happy x
March 31, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this lovely review Lisam
So happy you were pleased with the service :)
Many Thanks,
Lauren
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for leaving such a lovely review! We really appreciate it.
Thankyou, Rosie
So helpful & patient in helping to…
So helpful & patient in helping to choose a holiday.
March 21, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for a lovely review! So happy you were pleased with the service from Libbi and we are sure you will have an amazing holiday :)
Many Thanks,
Libbi
Excellent service
Rosie, who arranged my holiday was very very helpful going above and beyond and making it stress free. I have booked with Hays Travel for many years. The staff are amazing. Excellent service. Thank you again.
March 28, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this lovely review! So happy I could help and book your holiday stress free :)
We know you will have a lovely holiday
Lili and Rosie
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