Staff are amazing, we didn’t feel at all rushed, Shaun went through everything and all different hotels until we found the perfect one for us and then managed to get it to our price range. Excellent c... See more
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After already going to Tui which weren't very helpful with our holiday search and doing most of our research ourselves we went to Hays and met Lauren. Although we knew exactly which hotel and resort w... See more
Company replied
We have used Hay’s numerous occasions and we always get excellent service. Your staff know the industry and are always willing to go the extra mile to find a better deal for us. Cleveland Retail park... See more
Company replied
Staff at Cleveland Retail Park, Middlesbrough are brilliant. Diane was great, she spent time making sure all our requirements were met. Nothing was too much trouble.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
49 Linthorpe Road, TS1 5BS, Middlesbrough, United Kingdom
- 01642 247555
5.0
Excellent
1K reviews
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The young girl who seen us was very…
The young girl who seen us was very helpful and made it a very happy experience
June 16, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you for your wonderful feedback! We are so pleased to hear that Libbi was helpful and made your experience a very happy one.
Kind Regards
Hays Travel
Absolutely first class service as…
Absolutely first class service as always. We went in without any idea of what we wanted other than a holiday abroad. Nothing was too much trouble for Helen and we came away completely satisfied with the result.
June 21, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
We're so pleased to hear you received first-class service and came away completely satisfied with your holiday arrangements! Thank you for your kind words and always supporting us!
Thank You,
Helen
Lill was very polite and helpful to…
Lill was very polite and helpful to look for our anniversary holiday
June 21, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you much for leaving me such a lovely review! So glad we got you sorted for your anniversary :)
Thank You,
Lili
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for a lovely review, so happy you were pleased with my service
Thanks again,
Rosie
Exception service
I always use hays travel so yesterday was no exception. Myself and my wife were greeted by Lilly customer advisor. She showed us what holidays were available for our price bracket and she didn't disappoint. In September 2027 we will be returning to Kos for the 3rd time. Well done hays travel and very well done Lilly.
June 17, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for a lovely review! So happy I could find a holiday to match all your needs , we are sure you will have an amazing time
Thanks again,
Lili
The service was a great experience…
The service was a great experience nothing was too much trouble the staff at Cleveland retail park were very friendly would recommend them to anyone
June 7, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Denise,
Thank you for your fantastic 5-star review! We are delighted to hear you had such a positive experience with our team.
Kind Regards
Libbi
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Susan,
Thankyou for such a lovely review :)
So happy you were pleased with the service
Thanks again,
Sean
Very helpful! Always a welcoming reception and always…
Always a welcoming reception and always keen to deliver what we are asking for. Great friendly service. Helen was brilliant and found us a great deal 👍🥰
June 10, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for such a lovely review! So happy you were pleased with the service :)
Thanks again,
Helen
Very friendly staff with a wide rang of…
Very friendly staff with a wide rang of knowledge of holiday destinations which suits me personally .
May 31, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for such a lovely review stuart! We look forward to booking your next holiday :)
Thanks again, Diane
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for leaving such a lovely review!
We are glad you are pleased with the service you had received!
Many thanks, Diane
Great experience
Sally was really helpful and knowledgeable. We were a bit tricky with dates and it is difficult to remember all the things you have just seen on the screen but Sally was great. Thank you
May 31, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for leaving such a lovely review!
We really appreciate your feedback, and we are pleased you were happy with the service you received!
Many thanks, Helen
We always book through Hays Travel at…
We always book through Hays Travel at Cleveland retail park and the staff are always amazing. I can message for advice on resorts and they always do their best to advise, sort out special assistance and are just so helpful and lovely.
June 5, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Lynne,
Thanks so much for such a lovely review! We are so happy you were pleased with our service and we look forward to booking your holidays again :)
Thanks Lili
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for your lovely review.
We value your feedback.
Many Thanks
Libbi
Patient excellent explanation good…
Patient excellent explanation good humour I always book with them even though I live in Kent
May 31, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi John,
Thanks for this review! We apricate all your bookings with us and we look forward to booking some more for you :)
Thanks again,
Kelly
The advisor was friendly respectful and…
The advisor was friendly respectful and knowledgeable
May 30, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review!
We value your feedback and glad you were pleased with the service
Thanks again,
Sean
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi George,
Thanks for this review! So happy you were pleased with the staff in store we are always happy to help
Thanks again,
Lili
All the staff are so helpful and…
All the staff are so helpful and informative it doesn’t matter which one you go too you always get the best service
May 21, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review Marie! So happy you were pleased with the service by Rosie in Store and she got your holiday booked :)
See you again
Rosie
Friendly staff very helpful and…
Friendly staff very helpful and knowledgeable, great service, reasonable prices good range of different holidays to choose from, nothing was too much trouble, the staff member helped us download the app, which is very useful,we can pay money off our holiday without going in to the store.
May 26, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for taking the time to leave this lovely review.
So happy to hear that you were pleased with the service.
Many Thanks Lauren
Rosie gave me excellent service gave me…
Rosie gave me excellent service gave me the best price possible and made the booking process very quick and efficient
May 24, 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for taking the time to leave this lovely review.
So happy to hear that you were pleased with the service.
Many Thanks Rosie
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for taking the time to leave this lovely review.
So happy to hear that you were pleased with the service.
Many Thanks
Sean
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