Hays Travel - Middleton Reviews 1,581

TrustScore 5 out of 5

5.0

Suffield House, 26 Suffield Street, M24 1HB Middleton, GB


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Rated 5 out of 5 stars

Went in to book a cruise a liþle un sure Paige went through everything with me professionally and explained everything an put my mind at ease booked e it all smoothly and seamlessly cant thank her... See more

Company replied

Rated 5 out of 5 stars

A nice welcome as we walked,we were seen straight away by Lexi. Although she was training Lexi handled our enquiry very professionaly and explained everything we needed to know to make our booki... See more

Company replied

Rated 5 out of 5 stars

A holiday to the Maldives was cancelled Adelle and Gaynor where amazing and found and booked a new holiday for our 50th wedding anniversary they where both fantastic same hotel same accommodation sam... See more

Company replied

Rated 5 out of 5 stars

It was a joy to enter the shop and find more than one young lady eager to help us.We sat with Lindsay who was a superb help to two 81 year old ladies. Other members of staff added comments about Po... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Suffield House, 26 Suffield Street, M24 1HB, Middleton, United Kingdom

  • 0161 4645531

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Cruise booking

Went in to book a cruise a liþle un sure Paige went through everything with me professionally and explained everything an put my mind at ease booked e it all smoothly and seamlessly cant thank her enough

May 24, 2026
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Reply from Hays Travel - Middleton

Good Morning Ian,

Thank you so much for your lovely review! We are so glad you were pleased with Paige's service at Hays Travel Middleton I will be sure to pass on your kind words onto Paige and I am sure she will be frilled to hear this!
We appreciate your feedback and thank you very much for booking with us!

We hope you have a fabulous time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

We booked our first cruise on Saturday…

We booked our first cruise on Saturday and Jess couldn’t have been more helpful and informative

May 31, 2026
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Reply from Hays Travel - Middleton

Good Morning Karen,

Thank you so much for your lovely review! We are so glad you were pleased with Jess's service at Hays Travel Middleton I will be sure to pass on your kind words onto Jess and I am sure she will be frilled to hear this!
We appreciate your feedback and thank you for booking with us!

We hope you have a fab time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

The staff was very polite and helpful.

The staff was very polite and helpful.

May 23, 2026
Hays Travel - Middleton logo

Reply from Hays Travel - Middleton

Good Morning Karen,

Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!

We hope you have a fab time in Thailand and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

Holiday booking

Isabelle always books my holiday. Lovely young lady, service with a smile, knows her stuff. All the staff in hays Middleton are amazing

May 31, 2026
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Reply from Hays Travel - Middleton

Good Morning Samantha,

Thank you so much for your lovely review! We are so glad you were pleased with Isabelle's service at Hays Travel Middleton I will be sure to pass your kind words onto her and I am sure she will be frilled to hear this! We appreciate your feedback and thank you for booking with us!

We hope you have a fab time in Turkey and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

Always friend

Always friend, they go out of their way to help you as much as they can

May 24, 2026
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Reply from Hays Travel - Middleton

Good Morning James,

Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate you feedback and thank you for booking with us!

We hope you have a fab time in Benidorm and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

I’ve booked with hays Middleton many…

I’ve booked with hays Middleton many times and as normal they go above and beyond to find you the right holiday as we have special needs like a certain type of pool and room as one of us is disabled I would like to mention Paige who has booked our holiday many times and she really does go above and beyond and find you the right holiday for the right price.

May 22, 2026
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Reply from Hays Travel - Middleton

Good Morning Lisa,

Thank you so much for your lovely review! We are so glad you were pleased with Paige's service at Hays Travel Middleton I will be sure to pass on your kind words onto Paige and I am sure she will be frilled to hear this!
We appreciate your feedback and thank you for booking with us!

We hope you have a fab time in Tunisia and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

The travel agent was very good went…

The travel agent was very good went through everything with us very nice girl.

May 29, 2026
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Reply from Hays Travel - Middleton

Good Morning Jayne,

Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! And thank you for booking with us!

We hope you have a fab time in Ibiza and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

Welcoming experience

Always made to feel welcome staff very knowledgeable regarding different travel companies and locations.

Happy to help find the best deal for you

May 29, 2026
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Reply from Hays Travel - Middleton

Good Morning Gail,

Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!

We hope you have a fab time in Portugal and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

A nice welcome as we walked,we were…

A nice welcome as we walked,we were seen straight away by Lexi.
Although she was training Lexi handled our enquiry very professionaly and explained everything we needed to know to make our booking.
All the staff were very friendly,overall a very pleasant experience.
It's good they are still proper travel agents like Hays Travel where you speak to a person.
Very happy customers.
Will definitely use again.

May 28, 2026
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Reply from Hays Travel - Middleton

Good Morning Robert,

Thank you so much for your detailed review! We are so glad you were pleased with Lexi's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Lexi and I am sure she will be frilled to hear this!

We hope you have a lovely time on your ABBA trip to London and make some amazing memories! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

Lynsey was absolutely very helpful and…

Lynsey was absolutely very helpful and polite and nothing was too much trouble for her she helped us out with all we needed to do We would definitely recommend Hays Travel Middleton too all our family and friends

May 24, 2026
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Reply from Hays Travel - Middleton

Good Morning Margaret,

Thank you so much for your lovely review! We are so glad you were pleased with Lyndsey's service at Hays Travel Middleton! And it is so good to hear that you would recommend us to your family and friends!

We hope you have a fab time in Palma Nova and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

The young lady (sorry didnt get her…

The young lady (sorry didnt get her name)who dealt with us was very informative and helped us find a holiday that we would not have picked on our own

May 24, 2026
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Reply from Hays Travel - Middleton

Good Morning Janet,

Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! I will be sure to pass your kind words onto Paige who served you and I am sure she will be frilled to hear this!

We hope you have a fab time in Turkey and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

Always helpful very good customer…

Always helpful very good customer service always use Hays travel they are the best

May 22, 2026
Hays Travel - Middleton logo

Reply from Hays Travel - Middleton

Good Morning Linda,

Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!

We hope you have a fab time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

I have used hays now about 4 years and…

I have used hays now about 4 years and always been looked after

May 17, 2026
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Reply from Hays Travel - Middleton

Good Morning Philip,

Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!

We hope you have a fab time in Krakow and make some amazing memories when you go!If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

I was dealt with quickly and…

I was dealt with quickly and efficiently with help if I needed it.

May 20, 2026
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Reply from Hays Travel - Middleton

Good Morning Angela,

Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!

We hope you have a fab time on your coach tour and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

A holiday to the Maldives was cancelled…

A holiday to the Maldives was cancelled Adelle and Gaynor where amazing and found and booked a new holiday for our 50th wedding anniversary they where both fantastic same hotel same accommodation same dates and saved us 500. Pounds. all within 24 hours of our cancellation
Big Thank you to both

May 21, 2026
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Reply from Hays Travel - Middleton

Good Morning June,

Thank you so much for your lovely review! We are so glad you were pleased with Adele's service at Hays Travel Middleton! We are so glad she managed to sort you out!

We hope you have the best time in Maldives and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

The young lady that assisted me in my…

The young lady that assisted me in my travel requirements and destination. she was very helpful and informative. She also got me a goid deal. I am very satisfied with the service and I will be using you again.
This is the first time I have used your travel agent for booking a holiday.

May 14, 2026
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Reply from Hays Travel - Middleton

Good Morning,

Thank you so much for your lovely review! We are so glad you were pleased with Isabelle's service at Hays Travel Middleton! I will be sure to pass on your lovely words onto Izzy and I am sure she will be frilled to hear this!

We hope you have a fab time in Tunisia and make some amazing memories! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

It was a joy to enter the shop and find…

It was a joy to enter the shop and find more than one young lady eager to help us.We sat with Lindsay who was a superb help to two 81 year old ladies. Other members of staff added comments about Portugal and Lindsay was remarkably patient and very knowledgeable. She found us a fabulous 4 star hotel filling all our requirements. Sue and I cannot thank her enough. The cup of coffee was also perfect! In fact we went out singing with staff joining in.
The girls worked together as a team and provided a lovely atmosphere.
Special mention to super star Lindsay. X

May 21, 2026
Hays Travel - Middleton logo

Reply from Hays Travel - Middleton

Good Morning Kay,

We appreciate your detailed review! We are so glad you were pleased with Lyndsey's service at Hays Travel Middleton! I will be sure to pass on your lovely review to Lyndsey and I am sure she will be frilled to hear this!

We hope you have a fab time in Portugal and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

Very good adviser .

Very good adviser .
Good Knowledge

May 14, 2026
Hays Travel - Middleton logo

Reply from Hays Travel - Middleton

Good Morning Andrew,

Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!

We hope you have a fab time in Tenerife and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars
Hays Travel - Middleton logo

Reply from Hays Travel - Middleton

Good Morning Joan,

Thank you so much for your feedback! We are so glad you were pleased with your experience at Hays Travel Middleton!

We hope you have a fab time on your coach tour and make some amazing memories! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

Rated 5 out of 5 stars

vary helpful staff and easy booking…

vary helpful staff and easy booking process i would always recommend hays travel .

May 20, 2026
Hays Travel - Middleton logo

Reply from Hays Travel - Middleton

Good Morning Nigel,

Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!

We hope you have a fab time in Skiathos and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.

Kind Regards,
The Hays Travel Middleton Team ✈️💙

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