I feel sometimes I have personal assistants. The booking process ive seen a massive improvement. The girls always keep me informed straight away if there are any changes to my flights. All the l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing service! We’ve been booking holidays with Alison for over 20 years. She always understands our relevant holiday needs. The process has been personal, friendly and professional. There’s alway... See more
Company replied
All the staff are friendly jess is amazing she is so kind helpful and patient I must do her head in I ask so many questions but nothing is too much trouble and everything is always answered and sorte... See more
Company replied
They understand what we are looking for from a holiday and always provide sound advice. They don't try to sell me just any old holiday location, they always deliver top quality.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Suffield House, 26 Suffield Street, M24 1HB, Middleton, United Kingdom
- 0161 4645531
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely professional
I was greeted with a warm smile as I walked through the door. Isabelle looked after me in store. Isabelle was very knowledgeable about holidays i was interested in. A throughly professional service
July 15, 2026
Reply from Hays Travel - Middleton
Good Morning Michael,
Thank you so much for your lovely review! We are so glad you were pleased with Isabelle's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Isabelle and I am sure she will be frilled to hear this!
We appreciate your feedback and thank you so much for booking with us! We hope you have the best time in Portugal and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Reply from Hays Travel - Middleton
Good Morning John,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you so much for booking with us!
We hope you have the best time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Very helpful and pleasant staff
June 11, 2026
Reply from Hays Travel - Middleton
Good Morning Valerie,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We really appreciate your feedback and thank you so much for booking with us!
We hope you have the best time in Majorca and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Isabelle was very helpful throughout…
Isabelle was very helpful throughout our holiday booking process. She gave us great advice and the whole experience was first class.
You can just tell that this travel agency team is so focused on outstanding customer service
July 12, 2026
Reply from Hays Travel - Middleton
Good Morning Gary,
Thank you so much for your detailed review! We are so glad you were pleased with Isabelle's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Isabelle and I am sure she will be frilled to hear this!
We appreciate your feedback and thank you so much for booking with us!
We hope you have the best time in Cyprus and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Another adventure booked
As usual, another great experience booking a holiday. We recently returned from a river cruise that we booked with yourselves and wanted to book another for next June. We were served by Isabelle, she was very helpful and answered our questions easily. We booked the holiday and are now looking forward to our adventure. Thank you for making it so easy
July 9, 2026
Reply from Hays Travel - Middleton
Good Afternoon Janet,
Thank you so much for your lovely review! We are so glad you were pleased with Isabelle's service at Hays Travel Middleton! I will be sure to pass on your kind words and I am sure she will be frilled to hear this! We appreciate your detailed feedback and thank you so much for booking with us!
We hope you have the best time on your river cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
The staff were helpful and commited to…
The staff were helpful and commited to find us a good deal
June 11, 2026
Reply from Hays Travel - Middleton
Good Afternoon Susan,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you so much for booking with us!
We hope you have the best time in Ibiza and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Thank you for your help and patience…
Thank you for your help and patience particularly Lexi and Nicola in Middleton we'll be back !!
July 9, 2026
Reply from Hays Travel - Middleton
Good Afternoon Pauline,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! I will be sure to pass on your kind words onto Lexi & Nicola and I am sure she will be frilled to hear this!
We hope you have the best time in Greece and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
All good with booking our first cruise…
All good with booking our first cruise very helpful
July 8, 2026
Reply from Hays Travel - Middleton
Good Afternoon Julie,
Thank you o much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you so much for booking with us!
We hope you have a fab time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Staff were so helpful and very pleasant…
Staff were so helpful and very pleasant and approachable, would definitely recommend to book holiday with Hays Travel
July 7, 2026
Reply from Hays Travel - Middleton
Good Afternoon Catherine,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you so much for booking with us!
We hope you have a fab time in Jersey and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Excellent service given by Adele at…
Excellent service given by Adele at Middleton Branch. Very friendly and helpful. Great knowledge. Quick and easy. Thank you Adele
July 2, 2026
Reply from Hays Travel - Middleton
Good Morning Elizabeth,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! I will pass on your kind words onto Adele and I am sure she will be frilled to hear this!
We hope you have a fab time in Cala D'Or and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
All the staff were very friendly and…
All the staff were very friendly and helpful and were very efficient in finding us a holiday to suit our needs.
July 2, 2026
Reply from Hays Travel - Middleton
Good Morning Josephine,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Palma Nova and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Reply from Hays Travel - Middleton
Good Morning Lauren,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Turkey and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
The ladies at Hays Middleton are all…
The ladies at Hays Middleton are all lovely, Adele went out of her way to find us the perfect holiday yet again.
July 1, 2026
Reply from Hays Travel - Middleton
Good Morning Karen,
Thank you so much for your lovely review! We are so glad you were pleased with Adele's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Adele and I am sure she will be frilled to hear this! We appreciate your feedback and thank you so much for booking with us!
We hope you have a fab time in Cyprus and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
As always great service from the staff
As always great service from the staff, Lyndsay, at Hays Travel in Middleton. Booked a TUI Marella cruise with her, she even price matched the online price. Thank you so much.
Wouldn't book with any other company.
July 1, 2026
Reply from Hays Travel - Middleton
Good Morning Janet,
Thank you so much for your lovely review! We are so glad you were pleased with Lyndsey's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Lyndsey and I am sure she will be frilled to hear this! We appreciate your feedback and thank you so much for booking with us!
We hope you have a fab time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Isabelle was absolutely incredible in…
Isabelle was absolutely incredible in helping us book our holiday for next year. I was really indecisive on what we wanted from a destination and the style of hotel. However, she really listened and took time searching out some great holidays for us to consider! Thank you so much Isabelle!
June 23, 2026
Reply from Hays Travel - Middleton
Good Morning Lucy,
Thank you so much for your lovely review! We are so glad you were pleased with Isabelle's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Isabelle and I am sure she will be frilled to hear this! We appreciate your feedback and thank you so much for booking with us!
We hope you have a fab time in Crete and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Absolute brilliant staff
Absolute brilliant staff. Booking process done quite easily and quickly. Have been using the Middleton branch quite a few years and all the staff are friendly and very helpful.
June 30, 2026
Reply from Hays Travel - Middleton
Good Afternoon Patrick,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you so much for booking with us!
We hope you have a fab time in Verona and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Reply from Hays Travel - Middleton
Good Afternoon Christine,
Thank you so much for your lovely review! We are so glad you were pleased with Jess's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Jess and I am sure she will be frilled to hear this! We appreciate your feedback and thank you so much for booking with us!
We hope you have a fab time in Lanzarote and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Fabulous service from start to finish…
Fabulous service from start to finish as always!! 🤩 Joanne Stafford you are Saint, putting up with our requests X Thanks for being patient and always finding us exactly what we want 🩷 love The Tullys X
June 28, 2026
Reply from Hays Travel - Middleton
Good Morning Lindsey,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! I will be sure to pass on your kind words onto Joanne and I am sure she will be frilled to hear this! We appreciate your feedback and thank you so much for booking with us!
We hope you have a fab time in Ibiza and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Always fantastic to deal with and give…
Always fantastic to deal with and give you all the information you need.
June 21, 2026
Reply from Hays Travel - Middleton
Good Morning David,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Almeria and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Staff always helpful
June 20, 2026
Reply from Hays Travel - Middleton
Good Morning Ellen,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Turkey and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.