We were welcomed by the friendly staff at Mildenhall Hay Travel and our agent was Leah, who is known as the Disney travel expert. She is very friendly and knowledgeable about Disneyland Paris and the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked a holiday to Cape Verde with Mildenhall office of Hayes last year - we went back to them because they are so friendly, efficient & knowledgeable a team to trust totally. Unfortunately a few... See more
Company replied
I contacted with a quote I had else where for a short all inclusive holiday..not only did Russ find us one almost 400 cheaper he even went that extra mile and booked us in on a sunday on his day off!!... See more
Company replied
Russ and Leah are a smashing team. Russ didn’t give up on finding us our dream family holiday he went above and beyond searching for us until we finally found a brilliant holiday suiting ALL our needs... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
33 Market Place, IP28 7EF, Mildenhall, United Kingdom
- 01638778647
4.8
Excellent
54 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff very helpful cannot do enough to…
Staff very helpful cannot do enough to help you
January 18, 2024
Reply from Hays Travel - Mildenhall
Thankyou for your lovely feedback! :)
Thanks Hays Travel Mildenhall
We were welcomed by the friendly staff at Mildenhall Hay Travel and our agent was Leah, who is known as the Disney travel expert. She is very friendly and knowledgeable about Disneyland Paris and the Disney hotels. She gave us tips for having a smooth travelling experience and made sure we were happy with our selections. Thanks Mildenhall staff!
January 20, 2024
Unprompted review
Reply from Hays Travel - Mildenhall
Thank you so much for your kind words! It means so much and is always a pleasure, we all hope you have a magical trip! :)
friendly ,easy to follow explanations…
friendly ,easy to follow explanations and not being rushed into decisions
January 20, 2024
Reply from Hays Travel - Mildenhall
Thank you so much for your kind words! We really appreciate it and love helping find your amazing holidays!
Reply from Hays Travel - Mildenhall
Thank you so much for your kind words! It is always our pleasure :)
I contacted with a quote I had else…
I contacted with a quote I had else where for a short all inclusive holiday..not only did Russ find us one almost 400 cheaper he even went that extra mile and booked us in on a sunday on his day off!! We felt at ease and content with our booking and super grateful for all the information available ..Will absolutely use next time!!
January 14, 2024
Unprompted review
Reply from Hays Travel - Mildenhall
You are so kind! It was a pleasure to get you and your family on holiday.
Mildenhall branch of Hayes - just the best customer service ever
We booked a holiday to Cape Verde with Mildenhall office of Hayes last year - we went back to them because they are so friendly, efficient & knowledgeable a team to trust totally. Unfortunately a few weeks ago went to them looking to cancel because of illness. This brilliant team however , managed to get our holiday moved to next year & worked very hard to make sure we got like for like . We are so grateful & special thanks to Leah & also to Lili.
January 15, 2024
Unprompted review
Reply from Hays Travel - Mildenhall
Thankyou for your lovely comments! You are more than welcome and we are always here for any questions you may have. We can't wait to hear all about your well deserved trip :)
Reply from Hays Travel - Mildenhall
Thankyou for your lovely feedback! I look forward to hearing all about your trip!
The staff was brilliant so helpful…
The staff was brilliant so helpful always ready to have a laugh and good chat wouldn't book my holiday with anyone else
January 13, 2024
Reply from Hays Travel - Mildenhall
Thank you for your lovely feedback Ruth! It was a pleasure to book your holiday for you :) I look forward to hearing about it!
Winter break
Lillie was an absolute pleasure to deal with. She looked into my he best holiday for me without making me feel like I was being a pain. All the guys who work there are so friendly and can’t do enough for you
January 12, 2024
Reply from Hays Travel - Mildenhall
Thankyou for your lovely comments! It's always a pleasure booking your trips :)
The girls were very helpful
The girls were very helpful, nothing was a promblem would def use again
January 4, 2024
Reply from Hays Travel - Mildenhall
Thankyou so much for your lovely comments! We hope you have the best time! We can't wait to you assist on your next trip.
Leah was very helpful in finding me my…
Leah was very helpful in finding me my holiday and also changing some currency. Very friendly and professional. Thank you so much :)
December 31, 2023
Reply from Hays Travel - Mildenhall
Thank you for your kind review. It was a pleasure booking for you!
Amazing Staff
Russ, Leah and Lilli are absolutely incredible! So patient with us and willing to go the extra mile just to help us. We have booked a few holidays through Hays and they have all always been so helpful and just a phone call away when needed. They all make you feel so welcome and would 100% recommend to anyone that’s looking to book a holiday
December 19, 2023
Unprompted review
Reply from Hays Travel - Mildenhall
Thankyou so much for your lovely feedback! It's always a pleasure helping and booking your trips. We look forward to hearing all about it :)
Planning surprise trip.
What can I say Leah and russ have been brilliant they have both gone over and beyond to help me book a trip for my partners 50th, it was with out it’s drama’s but we finally got there in end.
December 14, 2023
Reply from Hays Travel - Mildenhall
Thank you for your kind words Katrina. It was a pleasure to serve you.
A big Thankyou to Leah and Lil-Ann…
A big Thankyou to Leah and Lil-Ann (hope I spelt this right). They both helped me a lot in booking my holiday. Very friendly and helpful. Would easily recommend this travel agents to friends and family.
December 2, 2023
Reply from Hays Travel - Mildenhall
Thankyou for your lovely comments! You're more than welcome. We can't wait to hear about your trip :)
Russ and Leah are a smashing team
Russ and Leah are a smashing team. Russ didn’t give up on finding us our dream family holiday he went above and beyond searching for us until we finally found a brilliant holiday suiting ALL our needs not compromising on anything within budget, very happy! Russ and Leah were sharing ideas and both are very easy to share ur wishes with without feeling any pressure like some agencies and like ur being “fussy” no detail was left out. Took the stress out of online endless boring searches at home. Will definitely go back what a great team thanks mildenhall branch!
November 24, 2023
Unprompted review
Reply from Hays Travel - Mildenhall
Thank you so much for your kind words! We loved helping you find the perfect holiday. It is always a pleasure!
Very helpful
November 21, 2023
Reply from Hays Travel - Mildenhall
Thank you so much for your kind words!
All the staff in the agency are…
All the staff in the agency are friendly and helpful. Nothing too much for them.
November 21, 2023
Reply from Hays Travel - Mildenhall
Thank you so much for your kind words, it is always a pleasure seeing you! :)
Reply from Hays Travel - Mildenhall
Thankyou so much for your your lovely feedback! It's always a pleasure booking your trips :)
Great as always
November 6, 2023
Reply from Hays Travel - Mildenhall
Thankyou for your lovely feedback!
What a team!
For the second time this year they have gone above and beyond just booking a holiday.
Travel is not as simple as it used to be but this team are on top for getting it sorted. Thank you to the 'Mildenhall Crew'
November 4, 2023
Reply from Hays Travel - Mildenhall
Thankyou for your lovely feedback! It is always a pleasure to help :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.