We were welcomed by the friendly staff at Mildenhall Hay Travel and our agent was Leah, who is known as the Disney travel expert. She is very friendly and knowledgeable about Disneyland Paris and the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked a holiday to Cape Verde with Mildenhall office of Hayes last year - we went back to them because they are so friendly, efficient & knowledgeable a team to trust totally. Unfortunately a few... See more
Company replied
I contacted with a quote I had else where for a short all inclusive holiday..not only did Russ find us one almost 400 cheaper he even went that extra mile and booked us in on a sunday on his day off!!... See more
Company replied
Russ and Leah are a smashing team. Russ didn’t give up on finding us our dream family holiday he went above and beyond searching for us until we finally found a brilliant holiday suiting ALL our needs... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
33 Market Place, IP28 7EF, Mildenhall, United Kingdom
- 01638778647
4.8
Excellent
54 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service
Leah and Russ went above and beyond to help us book our holiday. Thank you for your help
July 8, 2023
Reply from Hays Travel - Mildenhall
It was a pleasure. Thank you for your kind words. Russ.
We have just booked our holiday with…
We have just booked our holiday with Leah and Russ. Amazing service and would highly recommend to anyone!
July 8, 2023
Unprompted review
Reply from Hays Travel - Mildenhall
Thank you for your great review! Russ
Another great holiday booking
This is our 3rd holiday booked through Hays. Great service my initial query was at night through their Facebook page. I didn’t expect a reply, so when they did I was surprised. Asked if they could beat the price I found, and they certainly did. Booked straight away
July 5, 2023
Reply from Hays Travel - Mildenhall
Thank you so much for your review. We look forward to booking your 4th! Russ.
The staff
The staff, everyone i dealt with were friendly, helpful and knowledgeable, they helped find the holiday, and didn't rush me. Was in another town and popped in to hays to book the holiday, and they were helpful and booked everything from seats on plane, to in-flight meals. I don't use a smart phone ,so they will print out boarding passes etc.
June 27, 2023
Reply from Hays Travel - Mildenhall
Thank you Susan. You'll have the best time! Russ
This is our second booking experience…
This is our second booking experience with Hays Travel & once again we thought Lilli was very helpful & efficient & we are more than satisfied with the complete service we received.
David & Diane Balls
May 23, 2023
Reply from Hays Travel - Mildenhall
Thankyou for your lovely comments! It's always a pleasure booking your trips! I look forward to seeing you again soon :)
Friendly and approachable…
Friendly and approachable staff.helpfull and made our booking a enjoyable experience
May 15, 2023
Reply from Hays Travel - Mildenhall
Thank you so much , Was lovely to see you in store and so pleased to make your experience an enjoyable one Wishing you a Fantastic trip
Excellent
Excellent! Russ and Lily were so helpful (and patient!) They found me the perfect flights for much less than I’d seen online. Thoroughly recommend!
May 21, 2023
Reply from Hays Travel - Mildenhall
Thankyou for your lovely comments!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.