Well done, Hays Travel, for your excellent customer service. Saima was so knowledgeable and helpful when booking our cruise. She found several different options for us, including suggesting the best c... See more
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See what reviewers are saying
No waiting, very helpful assistant, Ann I think her name was, trainee, listened, sorted out our requests for. 3 rooms on certain cruise. No concerns, all sorted, roll on our holiday. Will attend ther... See more
Company replied
I spoke with Saima who was very knowledgeable and professional throughout. She was very patient when we asked about the possibilities and I felt she made every effort to to find us exactly what... See more
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The staff are always friendly and very helpful, we always use Hays as our 1st choice to go to on Cruises and Villa Holidays. We have never been let down and the follow up service has always been good... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Barnsdale Drive, MK4 4DD, Milton Keynes, United Kingdom
- 01908887556
4.9
Excellent
671 reviews
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For a couple that were booking a cruise…
For a couple that were booking a cruise for the first time, we could have done with better explanations for the options available, as we didn't know what questions to ask.
Paperwork didn't give a breakdown of the booking.
August 8, 2026
Reply from Hays Travel - Milton Keynes
Thank you for your feedback. We'll use your comments to improve our service. Please do let us know if you have any questions or if we can go through anything further for you . Thank you Jackie
Multi centre booking
Very helpful with booking multi centre holiday.
The only negative thing was that it took a long time, sometimes hours to get through to Vista!
July 29, 2026
Reply from Hays Travel - Milton Keynes
Thank you for your feedback. We're delighted to hear that you found our assistance helpful when booking your multi-centre holiday. We appreciate your comments regarding the wait times when contacting Vista and will ensure this feedback is passed on to the relevant team.
We hope you have a wonderful holiday in Morocco and create some fantastic memories!
Veryhelpful and we felt very…
Veryhelpful and we felt very comfortable and relaxed .Jamie was lovely .
August 5, 2026
Reply from Hays Travel - Milton Keynes
Thank you for your kind review! I hope you both have a lovely trip to Italy, it was a pleasure to help you! -Jaime.
Reply from Hays Travel - Milton Keynes
Thank you Michelle for your kind review! I hope you all have a lovely holiday.
Reply from Hays Travel - Milton Keynes
Thank you Keith, we look forward to welcoming you again soon!
Reply from Hays Travel - Milton Keynes
Thank you for your kind review, we hope to see you again soon!
Reply from Hays Travel - Milton Keynes
Thank you for your kind review.
West Croft store
Jackie in the Westcroft Milton Keynes store was very helpful and friendly & was able to prepare our quote accept our deposit and arrange our direct debits all within an hour of us entering the shop
July 28, 2026
Reply from Hays Travel - Milton Keynes
Thank you for your lovely feedback. We're delighted to hear that Jackie provided such helpful and friendly service and was able to arrange everything efficiently during your visit. We'll be sure to pass on your kind comments, and we look forward to helping you with your future travel plans. 😊
The staff were extremely friendly and…
The staff were extremely friendly and helpful, nothing was too much bother.
July 22, 2026
Reply from Hays Travel - Milton Keynes
Thank you David! We hope to see you again soon!
Always very friendly staff
Always very friendly staff . Get you the best price for your holiday. Give you all the information you need .
July 22, 2026
Reply from Hays Travel - Milton Keynes
Thank you for your kind review. We're delighted to hear you always find our team friendly and helpful. It's great to know we were able to secure a competitive price for your holiday and provide all the information you needed. We look forward to helping you plan your next trip! 😊
The young lady that served us was…
The young lady that served us was amazing. Nothing was too much for her and she helped us out a lot which is very nice. Makes a change that’s why she gets five stars.
July 20, 2026
Reply from Hays Travel - Milton Keynes
Thank you for your fantastic review. We're delighted to hear that you received such amazing service and felt so well supported throughout the booking process. Nothing is more important to us than taking the time to help our customers, so it's wonderful to know your experience deserved five stars. We hope you have a fantastic holiday and look forward to seeing you again soon! 😊
This is the second year wve booked…
This is the second year we have booked with you to go to the same holiday that Tanveer found for us.
Tanveer managed to find our perfect holiday that ticked all the boxes and this year he managed to change our flights to fit what we wanted.
July 18, 2026
Reply from Hays Travel - Milton Keynes
Hi Karen,
Thank you for your 5* review. I'm glad I was able to find you the perfect holiday last year and that you are returning to same hotel again.
We look forward to welcoming you in branch again soon
Kind regards,
Tanveer
Booked a great looking holiday with…
Booked a great looking holiday with Jackie - went back in and spoke to Amy on the Monday… both very helpful and will be our place to book all our holidays
July 12, 2026
Reply from Hays Travel - Milton Keynes
Thank you for your lovely review. We're delighted to hear that both Jackie and Amy were able to help with your holiday plans and provide a great booking experience. Your kind comments mean a lot to the team, and we're thrilled to hear we'll be your first choice for future holidays. We look forward to helping you book many more fantastic trips! 😊
Reply from Hays Travel - Milton Keynes
Thank you Pamela.
We look forward to welcoming you again in branch soon.
Kind regards,
Tanveer
Italy here we come
We spoke to Tanveer regarding a holiday to Italy. He made some recommendations that we liked and liaised with citalia. He came back to us with an itinerary that worked well for us. On the basis of this we returned and booked the holiday. We felt he went above and beyond to tailor the holiday to our needs. Very pleased, very excited and looking forward to our first and hopefully not last holiday in Italy. Derek &Joyce
July 14, 2026
Reply from Hays Travel - Milton Keynes
hank you for your wonderful review, Derek & Joyce. We're delighted to hear that Tanveer was able to tailor the perfect Italy itinerary for you and provide recommendations that matched exactly what you were looking for. It's fantastic to know you felt well looked after throughout the process. We hope you have an amazing first trip to Italy and create memories to last a lifetime. We look forward to helping you plan your next adventure when you return! 🇮🇹😊
Booking at Hays Westbrook
Saina at Westbrook. MK was very helpful, knowledgeable and patient, who.explained and booked everything taking away any stress from us.
This is our first fly cruise and came away with the knowledge that nearer to our. Holiday date Saina will be in touch and helping us with finalising all of the final arrangement.
July 5, 2026
Reply from Hays Travel - Milton Keynes
Thank you for your lovely review. We're delighted to hear that Saima provided such helpful, knowledgeable and patient service, making the booking process stress-free for your first fly cruise. It's great to know you left feeling informed and reassured, and we're pleased that Saima will continue to support you as your holiday approaches. We hope you have a fantastic trip and look forward to hearing all about it when you return! 😊🚢✈️
We are in Australia wanted to book onto…
We are in Australia wanted to book onto cruise in China in Nov 27 with our friends from Milton Keys . We had trouble accessing the exact cruise we wanted to join our friends - our friends suggested we call their travel agent Jackie at Hays Travel - Jackie sorted it in a flash - my wife and I could not be more impressed with Jackie’s diligence , enthusiasm and professionalism- we are booked on the cruise with our friends- outstanding service - highly recommend
July 3, 2026
Reply from Hays Travel - Milton Keynes
Hi Michael ,Thank you so much for your kind review , it was so lovely to talk to you from Australia ! , and help you and our lovely customers book on to the same trip , i am so happy I was able to help , i cant wait to hear all about after you have been , thank you for allowing me to help you with this amazing holiday . Kind Regards Jackie
Always friendly and welcoming
Always friendly and welcoming. Staff well trained and informative
July 3, 2026
Reply from Hays Travel - Milton Keynes
Thank you Sharon really pleased to have been able to help you .Thank you for booking with us at Hays Travel Milton Keynes Westcroft kind regards Jackie
Great service from Aliesha who…
Great service from Aliesha who explained everything clearly, and ensured we were happy.
June 28, 2026
Reply from Hays Travel - Milton Keynes
Thank you so much for your lovely review! We hope you have a lovely holiday.
Reply from Hays Travel - Milton Keynes
Thank you Christina for your kind review.
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