Well done, Hays Travel, for your excellent customer service. Saima was so knowledgeable and helpful when booking our cruise. She found several different options for us, including suggesting the best c... See more
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See what reviewers are saying
We always make Hays our 1st port of call when making enquiries for any Holiday, they are always helpful, friendly and upbeat and make you feel special. Would recommend them at a heartbeat
Company replied
No waiting, very helpful assistant, Ann I think her name was, trainee, listened, sorted out our requests for. 3 rooms on certain cruise. No concerns, all sorted, roll on our holiday. Will attend ther... See more
Company replied
I spoke with Saima who was very knowledgeable and professional throughout. She was very patient when we asked about the possibilities and I felt she made every effort to to find us exactly what... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Barnsdale Drive, MK4 4DD, Milton Keynes, United Kingdom
- 01908887556
4.9
Excellent
674 reviews
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Reply from Hays Travel - Milton Keynes
Thank you Christina for your kind review.
Reply from Hays Travel - Milton Keynes
Marilyn Elster,
We're glad you enjoyed your experience. We appreciate your positive feedback!
Kind Regards
Hays Travel
Super friendly
Super friendly, efficient and helpful. Thankyou Hays Travel Westcroft. Certainly made us smile. Special Thankyou to Jackie always happy & willing to help.
June 26, 2026
Reply from Hays Travel - Milton Keynes
Julie, Thank you for your kind words; we truly appreciate your feedback!
Excellent experience…
The person we dealt with was very efficient and friendly with good knowledge of the type of holiday we were looking for. She was competent, engaging and put us at ease.
June 18, 2026
Reply from Hays Travel - Milton Keynes
Mrs Sheila Mobley,
Thank you for your wonderful feedback! We are so pleased to hear our team provided excellent, knowledgeable service and made you feel comfortable.
Kind Regards
Hays Travel
Reply from Hays Travel - Milton Keynes
Thank you for your kind review, we hope you have a wonderful holiday.
Excellent service as always!
Jackie who helped us was brilliant! She listened to our requirements and found us exactly what we needed. The process was efficient and professional. So was the currency service. Thank you
June 2, 2026
Reply from Hays Travel - Milton Keynes
Yvonne,
We are so pleased to hear we found exactly what you needed. Thank you for your kind words and 5-star review!
Kind Regards
Hays Travel
it was made easy from start to finish
June 8, 2026
Reply from Hays Travel - Milton Keynes
Happy to hear we could help you get your holiday sorted :)
Very sweet lady did the booking and…
Very sweet lady did the booking and gave useful tips like wifi is available in the public areas and what type of cabins available Thankyou
June 7, 2026
Reply from Hays Travel - Milton Keynes
Thank you for your wonderful feedback and we hope you have a fantastic trip!
Kind Regards
Hays Travel
Reply from Hays Travel - Milton Keynes
Thank you so much for your review! We hope you have a lovely time.
helpful staff
lots of help from staff after a confusing situation occured with an inappropriate booking.
June 2, 2026
Reply from Hays Travel - Milton Keynes
Hi Stephen,
Thank you for your review!
I am glad we could get this resolved so quickly! It was lovely meeting you and your wife, I hope to see you both again soon.
Kind regards,
Amy
Jackie was very nice and done…
Jackie was very nice and done everything we asked, very informative and helpful.ive never booked a holiday via a travel agency before but after this experience I would 100% do it again.
June 2, 2026
Reply from Hays Travel - Milton Keynes
Hi Kelly , thank you so much for your kind review it was really a pleasure to book your holiday and i look forward to helping you again in the future. Kind regards Jackie
Reply from Hays Travel - Milton Keynes
Hi Paul,
Thank you for your review!
We hope to see you again soon.
Kind regards,
Amy
Efficient and Knowledgeable
The agent was quick, efficient and knowledgeable, making us comfortable and content.
May 31, 2026
Reply from Hays Travel - Milton Keynes
Hi Julian,
Thank you so much for this lovely review. We hope to see you again soon!
Kind regards,
Amy
The representative listened to what I…
The representative listened to what I wanted from a holiday and took the time to find the right place etc. Was not pushy in any way
May 26, 2026
Reply from Hays Travel - Milton Keynes
Thank you so much for your nice review, we hope you enjoy your holiday!
We have had excellent service every…
We have had excellent service every time we go to our local Hayes shop.
Would highly recommend them as the travel agent to use.
Well done Hayes Travel
May 9, 2026
Reply from Hays Travel - Milton Keynes
Hi Moyra,
Thank you for your lovely review.
We look forward to welcoming you back soon
Kind regards,
Hays Travel Westcroft
All good the service was 100 per cent…
All good the service was 100 per cent perfect Sarah was very very good thank you
May 9, 2026
Reply from Hays Travel - Milton Keynes
Thank you Bruce for the lovely review, it was a pleasure to get you booked.
10/10 experience fantastic…
We went to hays was welcomed strait away,
We sat down and said we want a cheap holiday the lady found a few to choose from we picked one and within 15 minutes everything was done
Fantastic service.
I prefer a face to face experience rather than online.
May 13, 2026
Reply from Hays Travel - Milton Keynes
Hi Sanjay,
Thank you for your 5* review
Kind regards
Hays Travel Westcroft
Jamie was very helpful
Jamie was very helpful and helped us book our holiday. She managed to match the online price so we were very happy.
May 13, 2026
Reply from Hays Travel - Milton Keynes
Thank you so much for your lovely review, it was a pleasure to help you.
No hard sell
Saima was very patient and knowledgeable. She didn't put us under any pressure to make a decision
May 13, 2026
Reply from Hays Travel - Milton Keynes
Hi Louise,
Thank you for your 5* review regarding Saima's service.
We look forward to welcoming you in the store again soon.
Kind regards
Hays Travel Westcroft
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