Hays Travel - Milton Keynes Reviews 

675
TrustScore 5 out of 5

4.9

7 Barnsdale Drive, MK4 4DD Milton Keynes, GB


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Rated 5 out of 5 stars

Well done, Hays Travel, for your excellent customer service. Saima was so knowledgeable and helpful when booking our cruise. She found several different options for us, including suggesting the best c... See more

Company replied

Rated 5 out of 5 stars

No waiting, very helpful assistant, Ann I think her name was, trainee, listened, sorted out our requests for. 3 rooms on certain cruise. No concerns, all sorted, roll on our holiday. Will attend ther... See more

Company replied

Rated 5 out of 5 stars

We always make Hays our 1st port of call when making enquiries for any Holiday, they are always helpful, friendly and upbeat and make you feel special. Would recommend them at a heartbeat

Company replied

Rated 5 out of 5 stars

I spoke with Saima who was very knowledgeable and professional throughout. She was very patient when we asked about the possibilities and I felt she made every effort to to find us exactly what... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 7 Barnsdale Drive, MK4 4DD, Milton Keynes, United Kingdom

  • 01908887556

4.9

Excellent

TrustScore 5 out of 5

675 reviews

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4.9

All reviews

(675)

118,901 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service and a Human Touch at Hays Travel MK

I had a great experience with the Hays Travel office in Milton Keynes. The environment is friendly and welcoming, and the staff are efficient, knowledgeable, and genuinely helpful. They took the time to understand my needs, offered clear advice, and helped me find options that gave real value for money. What stood out most was the human interface; it felt personal rather than transactional. It’s clear the company is doing very well on the customer service side, and I’d happily recommend them to anyone looking for travel support.

February 14, 2026
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Reply from Hays Travel - Milton Keynes

Thank you for your lovely review. I am delighted that you appreciate our customer service. You have highlighted one of the things I love most about this job - the ability to build real, enduring relationships with our customers. It is always a pleasure to see you. I hope you will both enjoy your well-earned rest! Best wishes, Anita.

Rated 5 out of 5 stars

Aimee was fantastic!

Aimee was fantastic she sorted out everything we needed with a big smile and was very professional!
Peace and love Dave ✌️

February 10, 2026
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Reply from Hays Travel - Milton Keynes

Thank you for your kind words! I hope you have a fabulous time on holiday and im sure i will see you again soon - Aimee.

Rated 5 out of 5 stars

The rep Sarah was very good and took…

The rep Sarah was very good and took her time to find us the best options for our holiday.

February 9, 2026
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Reply from Hays Travel - Milton Keynes

Thank you so much for your lovely review! We hope you have a great time.

Rated 5 out of 5 stars

Thanks Jackie

Jackie has been amazing sorting out a few of our holidays due over the next couple of years.

February 7, 2026
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Reply from Hays Travel - Milton Keynes

Thank you for trusting us to book all of your wonderful holidays over the years, it really is a pleasure.
Thanks Jackie

Rated 5 out of 5 stars

Just walked in to shop and was greeted…

Just walked in to shop and was greeted straight away, also offered a drink that was nice Jackie took time to look up cruise information and she also called them up to check on flights to and got us the prices for different cabins , and we took time to decide on what to do as the cruise come up over our budget with princess cruise we been cruising with then for years unfortunately we decided not to book as it was too expensive. Jackie mentioned Marella cruises so we had a look at the itinerary and cabins on a September cruise price wise was a lot more affordable and we got the all inclusive too was a bit unsure about booking but decided to go ahead with it and give it a try but Jackie said the reviews are always good so yes we did go with the cruise in the end I am pleased we managed to get a holiday.

February 5, 2026
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Reply from Hays Travel - Milton Keynes

What a wonderful review, we really do appreciate the feedback. I am happy we found you a cruise, we know you will enjoy.

Thanks Jackie

Rated 5 out of 5 stars

Hi I walked into your shop and was…

Hi I walked into your shop and was greeted with lovely smiles and at down with one of your lovely ladies went though a few things sorted out where I would like to go and found a hotel booked and was out of the shop in less than a half hour very happy with the service. Ray Moorton

February 4, 2026
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Reply from Hays Travel - Milton Keynes

Hi Raymond, thank you so much for your lovely review, I hope you have an amazing relaxing holiday! - Jaime.

Rated 5 out of 5 stars

10 out of 10

Excellent service from Saima
Thank you

February 5, 2026
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Reply from Hays Travel - Milton Keynes

Thank you for leaving us a review.

Rated 5 out of 5 stars

Very helpful staff and listened to what…

Very helpful staff and listened to what we said. Explored many options for this year and next. Shared her experiences and places she had visited.
Will be back for next holiday.

January 26, 2026
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Reply from Hays Travel - Milton Keynes

Thank you for leaving such a wonderful review, I am happy we found you just what you were looking for,
see you for the next one.

Thanks
Anita

Rated 5 out of 5 stars

Very helpful couldn’t do enough for me…

Very helpful couldn’t do enough for me excellent experience I booked most of my holidays with Hays at Westcroft. Jackie is usually the one I do with but all the stuff there are brilliant.

January 29, 2026
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Reply from Hays Travel - Milton Keynes

Thank you for leaving us a wonderful review.
Thanks

Jackie

Rated 4 out of 5 stars

Jersey here we come

Very friendly and knowledgeable staff, although they didn't emphasise the need to have travel insurance.
Other than that oversite they were brilliant.

January 24, 2026
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Reply from Hays Travel - Milton Keynes

Thank you for leaving us a review and we will note your feedback regarding our insurance process.

Rated 5 out of 5 stars

The advisor Saima was very helpful and…

The advisor Saima was very helpful and friendly and efficient. We were pleased that she managed to sort out two lovely holidays for us. Unfortunately we were disappointed that we couldn't get an earlier flight to Egypt, we would had preferred to travel at about 7.15am in the morning

January 29, 2026
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Reply from Hays Travel - Milton Keynes

Thank you for your lovely review, its a shame there were no earlier flight for you!
thanks
Saima

Rated 5 out of 5 stars

I trust Hays Travel

friendly staff that happily give that extra help with holiday destinations and then finding the perfect holiday for you with outstanding patience

January 30, 2026
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Reply from Hays Travel - Milton Keynes

Thank you for your kind words. It was lovely to see you again and to help you book this fabulous hotel. I hope you have a wonderful time. Anita

Rated 5 out of 5 stars

The young lady dealt with my initial…Dealing with old codgers

The young lady dealt with my initial enquiries so confidently and professionally I had every faith in her abilities to secure three flights business class to Canada. Can’t praise her enough. Nothing was too much trouble her name is Jackie.

January 28, 2026
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Reply from Hays Travel - Milton Keynes

Thank you for your wonderful review, it was a pleasure to get you booked.

Thanks Jackie

Rated 5 out of 5 stars

Anita at Hays travel was very helpful…

Anita at Hays travel was very helpful and patient and managed to guide us to the exact holiday we were looking for.

January 28, 2026
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Reply from Hays Travel - Milton Keynes

Thank you for your lovely review. I think we have found a real gem of a tour! I will look forward to hearing all about it on your return. Kind regards,
Anita

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Flights all booked in about 15 minutes. Staff always helpful and have used Hays many times. Thank you.

January 27, 2026
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Reply from Hays Travel - Milton Keynes

Thank you for your lovely review, i am glad we got your flights all booked.

Rated 5 out of 5 stars

Smooth, quick & efficient

Amy dealt with me in a friendly way and sorted out my requirements. She gave me several different options. Smooth, quick & efficient

January 27, 2026
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Reply from Hays Travel - Milton Keynes

Thank you for my lovely review, I am glad that we got you booked.

thanks
Sarah

Rated 5 out of 5 stars

Very help full and attentive and only…

Very help full and attentive and only to pleased to help to make the trip that you wanted.

January 25, 2026
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Reply from Hays Travel - Milton Keynes

Thank you for your 5* review!

We look forward to welcoming you again in store soon

Kind regards,
Tanveer

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