Scarlett and Emma went the extra mile to ensure we booked our holiday. Nothing was too much trouble from finding out flight times and liaising with Cunard even though flights had sold out from Manche... See more
Company replied
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Scarlett and Emma went the extra mile to ensure we booked our holiday. Nothing was too much trouble from finding out flight times and liaising with Cunard even though flights had sold out from Manche... See more
Company replied
Welcomed as soon as we walked through the door and were asked how we could be helped. Courtney was friendly and patient spending time to find our perfect wedding anniversary holiday, showing us optio... See more
Company replied
The whole team was amazing. However, a special thanks and recognition must be extended to Scarlett. To say I was picky with my Holiday requirements is an understatement, not the easiest of custome... See more
Company replied
Everything went smoothly no problems Emma was very helpful and knowledgeable she went through everything and said if we had anymore questions just to get back to her
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
91 Queen Street, LS27 8EF, Morley, United Kingdom
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A very efficient service all questions dealt with clearly. Scarlet was very pleasant and knew what she was doing.
Thank you

Reply from Hays Travel - Morley
Courtney gave a wonderful
Service and efficient getting me everything I wanted and in no time at all booked and
all the staff are very helpful and polite

Reply from Hays Travel - Morley
The staff were lovely, friendly, knowledgeable. Interested in what I wanted. Very professional, every detail covered in understandable terms.

Reply from Hays Travel - Morley
always book here.the girls are friendly,professional and we have a laugh with them.

Reply from Hays Travel - Morley
Everything went smoothly no problems Emma was very helpful and knowledgeable she went through everything and said if we had anymore questions just to get back to her

Reply from Hays Travel - Morley
The staff in this branch are all wonderful and make the whole booking process simple.

Reply from Hays Travel - Morley
Friendly and at short notice arrange professionally a cruise for my respite holiday. Any queries I had afterwards were answered satisfactorily.
Glad I visited Hays for help.

Reply from Hays Travel - Morley
I have booked travel through Hays for the last 5 years as I find they make the whole process much easier. This includes West End shows and organised trips. The staff are always friendly and helpful.

Reply from Hays Travel - Morley

Reply from Hays Travel - Morley
Sophie was very helpful , knowledgable and knew all about the resort so would like to thank Sophie and hays travel once again ,looking forward to a great break away , would definitely recommend you to my friends ,thanks again

Reply from Hays Travel - Morley
Scarlett and Emma went the extra mile to ensure we booked our holiday. Nothing was too much trouble from finding out flight times and liaising with Cunard even though flights had sold out from Manchester they made it possible. Looking forward to our amazing holiday, thank you xx

Reply from Hays Travel - Morley
Louisa was great she found me and my friend a holiday in may got everything we asked for and even booked our car parking

Reply from Hays Travel - Morley

Reply from Hays Travel - Morley
Thanks to Emma at Morley for a great job.
I owe her an Easter Egg

Reply from Hays Travel - Morley
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