I originally saw Ebony to look for a holiday. This was earlier this month for a holiday in November. Due to my requirements I was not sure it was possible. She didn't find anything suitable so I left... See more
Company replied
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I originally saw Ebony to look for a holiday. This was earlier this month for a holiday in November. Due to my requirements I was not sure it was possible. She didn't find anything suitable so I left... See more
Company replied
The staff are amazing and always helpful this is my 10th holiday I have booked through Hays!! Highly recommend booking through them! Shoutout to Louisa and Courtney for all your help finding me the be... See more
Company replied
All the staff at Hays travel Morley are so helpful and accommodating and go up and beyond helpfulness if that makes sense. Nothing is too much for the them. Will always use them. They treat you like... See more
Company replied
Courtney dealt with our booking as usual and got me a better deal than what id found on the jet 2 site she's great and ill always use hays especially if she's there
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
91 Queen Street, LS27 8EF, Morley, United Kingdom
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A very pleasant and patient young lady who couldn't do enough to help us
Thank you Ebony

Reply from Hays Travel - Morley
Helpful friendly staff who were patient with our request. Even delaying their home time so they coukd finalise our plans

Reply from Hays Travel - Morley
Fantastic service and help, Answered questions with a polite answer straight away.

Reply from Hays Travel - Morley
Always a great experience when visiting Hays Travel at Morley - all of the team are very welcoming and go out of their way to help us to book the holiday that we want. Customer Service at its best !

Reply from Hays Travel - Morley
Ebony was lovely very informative and helpful very friendly woild highly recommand

Reply from Hays Travel - Morley
Excellent and efficient service as always at this branch.

Reply from Hays Travel - Morley

Reply from Hays Travel - Morley
We use Hays on a regular basis and tend to go to the same people Louisa and Courtney of the Morley Leeds branch.They are always very friendly and professional and always arrange our holidays quickly with a minimum of fuss I would definitely recommend them.Noreen Collins

Reply from Hays Travel - Morley
I have been going to the Morley shop for the last 4 years . I feel comfortable. They don't treat me like a customer ,but they treat me like a friend.
We can catch up on what's going on in our lives , since my last booking. A good natter while ,booking . Very pleased with the team . I will not go anywhere else to book an holiday,

Reply from Hays Travel - Morley
As always it is such a pleasure to call in to see Louisa and her colleagues at the Morley branch to book another holiday. I guess I may be repeating myself but why try to book on-line when you can spend a most enjoyable and relaxing time at Hays Morley.

Reply from Hays Travel - Morley
Wonderful staff so helpful went out of her way to make phone call

Reply from Hays Travel - Morley
This is always a great pleasure for us to book here the staff are like friends now always friendly and helpful

Reply from Hays Travel - Morley
The staff are always very friendly and helpful

Reply from Hays Travel - Morley
Courtney and Kirsty were so helpful, pleasant, polite and professional and gave me utmost respect.
They informed me of everything that was available and looked after me so well.
I can't thank them enough.
🙂
🌟🌟🌟🌟🌟

Reply from Hays Travel - Morley
Did a booking over the phone very patient with me on phone gave me several options and we booked our next holiday .I have used Hayes travel many times always great service.

Reply from Hays Travel - Morley
Excellent as always staff very helpful and friendly making it so easy to book a holiday

Reply from Hays Travel - Morley
I found it a great experience, my agent Courtney was really lovely, made me feel very comfortable and relaxed, very down to earth, explained everything in detail and was very reassuring, it was my first time ever booking a holiday abroad through a travel agents so wasn't sure how it all worked, she made things really clear and I'm very pleased with the outcome, I highly recommend Hays travel, I'll definitely use them in the future

Reply from Hays Travel - Morley
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