Hays Travel - Morpeth Reviews 

1,224
TrustScore 5 out of 5

4.9

4 Market Place, NE61 1HG Morpeth, GB


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Rated 5 out of 5 stars

We book with Hays all the time ( morpeth branch ) our travel agent is usually Robyn she's lovely and very helpful she knows our budget and what we like and over the years we've book long haul cruise... See more

Company replied

Rated 5 out of 5 stars

My son and I weren't the easiest customers but we had the most patient and helpful agent( unfortunately I didn't get her name) she really couldn't have been understanding. Thank you 👍👍

Company replied

Rated 5 out of 5 stars

Welcomed by staff as soon as we entered. Excellent professional expertise. Vicky's knowledge and retention of our requirements enables us to book with absolute confidence. Advising us of forthcom... See more

Company replied

Rated 5 out of 5 stars

Helpful friendly staff. Also very knowledgeable about different resorts and if did not know would ask colleagues who had been to resort.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 4 Market Place, NE61 1HG, Morpeth, United Kingdom

  • 01670 897461

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,224)

118,537 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My son and I weren't the easiest…

My son and I weren't the easiest customers but we had the most patient and helpful agent( unfortunately I didn't get her name) she really couldn't have been understanding. Thank you 👍👍

July 6, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thank you so much for the positive feedback It was my pleasure arranging your trip to Majorca, have the best time .
Thanks
Joanne

Rated 5 out of 5 stars

Brilliant staff service and overall…

Brilliant staff service and overall booking

July 5, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thank you for your fantastic feedback! We are so pleased to hear that you had such a positive experience with our team and the booking process.

Kind Regards
Vicky

Rated 5 out of 5 stars

Helpful friendly staff

Helpful friendly staff. Also very knowledgeable about different resorts and if did not know would ask colleagues who had been to resort.

July 3, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thank you for your wonderful review! We are so pleased to hear that our team was helpful and knowledgeable in assisting you.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Five star service.

Five star service.
As always, Vicky, Robyn and the team couldn't be more patient and helpful. A pleasure to do business with them and have a crack at the same time.
Thank you all.

June 30, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thanks so much guys such a lovely review, It is always our pleasure booking your fab adventures.I cant wait for you to try the cruise and what a fab destination ,Japan wow it will be amazing.
Thanks
Vicky

Rated 5 out of 5 stars

Always helpful at finding my holiday

Always helpful at finding my holiday. Nothing too much trouble.
Thanks again Hays Travel.

June 19, 2026
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Reply from Hays Travel - Morpeth

Sheila,

Thank you for your wonderful feedback! We are so pleased to hear that we could assist you in finding your holiday and that you had such a positive experience with us.

Kind Regards
Rachael

Rated 5 out of 5 stars

Invaluable help

We were planning a 3 generation family holiday for next year with parties flying from different airports. We had found holidays that suited our wish list of facilities but needed professional assistance to co-ordinate the flights, room and dietary requirements. Hays were brilliant and even searched out a better deal for our flights and luggage allowances

June 29, 2026
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Reply from Hays Travel - Morpeth

Thank you for your wonderful review! We are so pleased we could assist with your three-generation family holiday and coordinate all the details, including finding a better deal for your flights and luggage. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 4 out of 5 stars

Very personable travel agent

Very personable travel agent, Heidi. Answered all our questions and was helpful in choosing cabin location.

June 18, 2026
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Reply from Hays Travel - Morpeth

Hi,
Thank you for your lovely words, I hope you will have a fab time on Bolette :)

Heidi

Rated 5 out of 5 stars

Excellent service from Vicky

Excellent service from Vicky, as always, getting us exactly the holiday we wanted. Thank you

June 30, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thank you for your wonderful feedback! We are so pleased to hear that we were able to help you find the perfect holiday. We appreciate your kind words. So pleased to get you booked back to Halkidiki.

Thanks
Vicky

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Everything including package Holliday

Everything including package Holliday, parking and insurance all organised in one visit. Rachael, professional, friendly and knowledgeable.
We always book with Hays one or two times per year and the service continues to be excellent.

June 30, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Hi Michael :)

Thank you for your lovely review, I hope you both have a lovely time at Playa Blanca - Rachael :)

Rated 5 out of 5 stars

Went to book holiday for Austalia on…

Went to book holiday for Austalia on sat 28th june. The lady was really good to us explaind what i needed to do
Happy with service will defo book with hays travel again

June 28, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Hi Malcolm,
I know you will have a great time in Australia :)

Rachel

Rated 5 out of 5 stars

We book with Hays all the time

We book with Hays all the time
( morpeth branch ) our travel agent is usually Robyn she's lovely and very helpful she knows our budget and what we like and over the years we've book long haul cruises & European holidays and with Hays we have not been disappointed

June 22, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

We are so pleased to hear about your continued loyalty and wonderful experiences with us. It is always my pleasure arranging your Holidays.

Kind Regards
Robyn

Rated 5 out of 5 stars

Fantastic Service

Fantastic Service. Real care and detail taken for me as a customer. Joanne was particularly patient and has excellent attention to detail.

June 28, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Vanessa Chirnside,

We are so pleased to hear our team provided such fantastic service and care. Thank you for your kind words! I hope you have the best time on your USA multicentre

Kind Regards
Joanne

Rated 5 out of 5 stars

Very helpful and professional service

Very helpful and professional service

June 28, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thank you for your review! I am so pleased we managed to get you booked for your amazing trip to Sydney and hope you both have a fantastic time! - Rachael :)

Rated 5 out of 5 stars

Unsurpassed service at Hays Morpeth.

Welcomed by staff as soon as we entered. Excellent professional expertise. Vicky's knowledge and retention of our requirements enables us to book with absolute confidence. Advising us of forthcoming suitable cruises recently meant that we were able to book two further Fred Olsen cruises on day of issue.

June 17, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thank you so much for your kind words, It is always my pleasure arranging your holidays , I love to see new destinations that I know you will love and I always think of you so you don't miss out.

Kind Regards
Vicky

Rated 5 out of 5 stars

Great service

Great service, helped us from as soon as we entered the shop. Friendly & flexible.

June 21, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thank you so much for the lovely review.

I hope you have a fabulous honeymoon in Thailand.

Natalie

Rated 5 out of 5 stars

We've booked holidays here for last…

We've booked holidays here for last four years, as the staff are so friendly, extremely helpful and take the time to explain everything, the service is excellent, also the location in Morpeth is so convenient.

June 19, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

We are so pleased to hear you consistently enjoy booking your holidays with us. We appreciate your kind words about our friendly and helpful service I hope you love your Adriatic Cruise

Kind Regards
Joanne

Rated 5 out of 5 stars

Fantastic …

From the moment I walked in I felt welcomed by all the girls working there. They all said hi to me, I was served by Joanne and she was very helpful. She even got my holiday cheaper than I had expected. I never go anywhere else to book a holiday as the girls working at Morpeth branch are true professionals. Thanks for all your help 👍🏽

June 19, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

We are so pleased to hear you felt welcomed and received such helpful service. It's wonderful that we could exceed your expectations and make your holiday booking so easy! Thank you for your kind words and enjoy Gran Canaria

Kind Regards
Joanne

Rated 5 out of 5 stars

as always staff knew what I wanted

as always staff knew what I wanted. Always very friendly and helpful. Things went very smoothly and, I'm very happy, Thankyou Joanne

June 18, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Pamela ,

We're so glad to hear everything went smoothly and you're happy with our service! Thank you for your kind words and I hope you have a fab time in Cyprus

Kind Regards
Vicky

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