Joanne was extremely helpful and really took the time to understand what we were looking for and searched for the best deal for us, especially flight times, as it was a short break and my daughter nee... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Welcoming and attentive who listened to our needs and requirements. Natalie was very helpful and clear explaining the different aspects of the booking and assured us Hays would be with us every step... See more
Company replied
Having gone into Hays at Morpeth with a specific hotel and destination in mind Vicky was more than helpful in, not only locating it, but also searching other sites to get the best price for us. She... See more
Company replied
Vicky the lady we spoke to went over and above to make sure we got the best deal for our five day break to new York ...she went through everything clearly and was so helpful...we will definitely go ba... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Market Place, NE61 1HG, Morpeth, United Kingdom
- 01670 897461
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff and good service
August 24, 2026
Reply from Hays Travel - Morpeth
Hi Gordon,
Thank you so much for your lovely comment, it was a pleasure doing your holiday & what a fantastic window deal this was! :) - Vicky
Friendly service
Friendly service, I was listened to, my wishes were taken into consideration and the holiday found seems to be exactly what I hoped for.
August 15, 2026
Reply from Hays Travel - Morpeth
Hi Sonia :)
Thanks for a lovely review, I hope you have a great time on your holiday x - Joanne
Joanne was extremely helpful, lovely and found us the best deal
Joanne was extremely helpful and really took the time to understand what we were looking for and searched for the best deal for us, especially flight times, as it was a short break and my daughter needed to be back to collect the children. Joanne was brilliant and found us a nice hotel, great flights, and kept us close to our budget. She was lovely and searched for the best options as if she was planning for her own family.
August 22, 2026
Reply from Hays Travel - Morpeth
Hi Lorraine :)
Thank you for your wonderful review!
I am so glad i managed to get you and your daughter sorted for a lovely break away in Greece, I hope you both have a lovely time x - Joanne
The person who looked after us listened…
The person who looked after us listened to what we wanted and did a great job of getting us our holiday
August 23, 2026
Reply from Hays Travel - Morpeth
Hi Linda :)
Thank you for your lovely review, I hope you both have the most amazing time in Greece, I am sure yous will both love it! x - Robyn H :)
Internal flight
Friendly, helpful staff.
They helped me book a flight with ease.
Thank you
August 23, 2026
Reply from Hays Travel - Morpeth
Hilary Rimmer,
Thank you for your kind words! We are delighted to hear that our team was able to assist you in booking your flight with such ease. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Morpeth
Vicky the lady we spoke to went over…
Vicky the lady we spoke to went over and above to make sure we got the best deal for our five day break to new York ...she went through everything clearly and was so helpful...we will definitely go back to see Vicky when booking our next holiday
August 19, 2026
Reply from Hays Travel - Morpeth
Thank you for your fantastic review! I'm so pleased to hear that you had such a positive experience and that I could help you find the best deal for your New York break. I look forward to assisting you again with your next holiday!
Kind Regards
Vicky
Reply from Hays Travel - Morpeth
Thank you so much for your wonderful feedback! We are delighted to hear that you found our staff friendly, polite, and helpful, and that you had a pleasant booking experience.
Kind Regards
Hays Travel Morpeth
First class service and attention to detail
First class service and attention to detail from Vickie, prior to us leaving the shop she checked all the paperwork thoroughly and found that the booking agent had made an error,she then got straight onto the chat line and sorted it out there and then taking away any problems from us on our arrival, perfect
August 19, 2026
Reply from Hays Travel - Morpeth
Thank you so much Mr Lynch, I really appreciate your lovely words and as always its my pleasure to help you arrange your fabulous holidays.
I hope you both have the best time in Dubrovnik .
Many Thanks
Vicky
Thanks for pleasant and professional help.
Thanks again for your efficient, professional and friendly help.
August 15, 2026
Reply from Hays Travel - Morpeth
Thank you so much for the lovely feedback, Hope you have a fantastic time on your Marella cruise.
Thanks Vicky
Very helpful and pleasant
August 16, 2026
Reply from Hays Travel - Morpeth
Thank you for your kind words! We are delighted to hear that you found our team to be helpful and pleasant. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel
As always in the Morpeth branch the…
As always in the Morpeth branch the service was excellent. Joanne did our booking for us this time and was very polite, professional and helpful.
We always have great service at this branch.
August 15, 2026
Reply from Hays Travel - Morpeth
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive excellent service at our branch. We appreciate your kind words.
Kind Regards
Hays Travel
Staff member Joanne could not have been…
Staff member Joanne could not have been more helpful.
Offered essential advice.
Friendly professional service.👍🏻
August 16, 2026
Reply from Hays Travel - Morpeth
Les Dodds,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was very helpful and professional, offering essential advice. We appreciate your kind words.
Kind Regards
Hays Travel Hastings
Traveller added to previous booking
Very helpful staff when an additional person was added to a booking
August 11, 2026
Reply from Hays Travel - Morpeth
Thank you for your fantastic 5-star review! We are so pleased to hear that our staff member Heidi was able to get this cruise booking sorted for you.
Kind Regards
Hays Travel Morpeth
Could not have been more helpful.elcoming and attentive who listened to…
Welcoming and attentive who listened to our needs and requirements. Natalie was very helpful and clear explaining the different aspects of the booking and assured us Hays would be with us every step of the way. Myself and my friend excitedly skipped out of your Morpeth branch.
August 10, 2026
Reply from Hays Travel - Morpeth
Kathleen Jameson,
Thank you for your fantastic review! We are so pleased to hear that you had such a positive experience and felt well-supported throughout your booking process.
Kind Regards
Hays TravelMorpeth
Always friendly staff and helpful we…
Always friendly staff and helpful we always use hays travel
August 2, 2026
Reply from Hays Travel - Morpeth
Thank you for your wonderful 5-star review! We are so pleased to hear that you always find our staff friendly and helpful. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel Morpeth
Excellent professional service
Excellent professional service. Friendly but efficient..Found what I wanted, checked if anything had changed since my last booking and gave me relevant options.
August 8, 2026
Reply from Hays Travel - Morpeth
Thank you Hazel, I know youll have a great time In Lanzarote as always :)
The young lady
The young lady, tried her best to get the holiday as cheap as possible for me, she had good communication skills, and we spoke about her holidays coming up... Credit to Hays
August 1, 2026
Reply from Hays Travel - Morpeth
Thank you Andrew,
You will have a great time inTenerife :)
Very helpful staff who helped us with…
Very helpful staff who helped us with our choice, great advice to
August 8, 2026
Reply from Hays Travel - Morpeth
Thank you Liz, we know you will have a great time in Garda :)
Heidi was very helpful and the booking…
Heidi was very helpful and the booking process was really easy - Well done
August 7, 2026
Reply from Hays Travel - Morpeth
Thank you James, Have the best time in Tenerife :)
I phoned up the team in Morpeth and…
I phoned up the team in Morpeth and told them where I wanted to travel to, within 30 minutes the holiday was booked, no hassle, no big sale !!! Absolutely amazing bunch xx
July 31, 2026
Reply from Hays Travel - Morpeth
Thank you so much for your wonderful review! We are so pleased we could help you book your holiday so quickly and easily. We hope you have an amazing trip!
Kind Regards
Joanne, Hays Travel Morpeth
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.