Hays Travel - Morpeth Reviews 

1,269
TrustScore 5 out of 5

4.9

4 Market Place, NE61 1HG Morpeth, GB


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Rated 5 out of 5 stars

Welcoming and attentive who listened to our needs and requirements. Natalie was very helpful and clear explaining the different aspects of the booking and assured us Hays would be with us every step... See more

Company replied

Rated 5 out of 5 stars

As always in the Morpeth branch the service was excellent. Joanne did our booking for us this time and was very polite, professional and helpful. We always have great service at this branch.

Company replied

Rated 5 out of 5 stars

Greeted with the usual welcoming smile from Joanne who asked what she could do to help us. We were booking for a family of eleven all with different ideas as to why we should have a Villa or a hotel... See more

Company replied

Rated 5 out of 5 stars

Having gone into Hays at Morpeth with a specific hotel and destination in mind Vicky was more than helpful in, not only locating it, but also searching other sites to get the best price for us. She... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 4 Market Place, NE61 1HG, Morpeth, United Kingdom

  • 01670 897461

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,269)

121,826 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic …

From the moment I walked in I felt welcomed by all the girls working there. They all said hi to me, I was served by Joanne and she was very helpful. She even got my holiday cheaper than I had expected. I never go anywhere else to book a holiday as the girls working at Morpeth branch are true professionals. Thanks for all your help 👍🏽

June 19, 2026
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Reply from Hays Travel - Morpeth

We are so pleased to hear you felt welcomed and received such helpful service. It's wonderful that we could exceed your expectations and make your holiday booking so easy! Thank you for your kind words and enjoy Gran Canaria

Kind Regards
Joanne

Rated 5 out of 5 stars

as always staff knew what I wanted

as always staff knew what I wanted. Always very friendly and helpful. Things went very smoothly and, I'm very happy, Thankyou Joanne

June 18, 2026
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Reply from Hays Travel - Morpeth

Pamela ,

We're so glad to hear everything went smoothly and you're happy with our service! Thank you for your kind words and I hope you have a fab time in Cyprus

Kind Regards
Vicky

Rated 4 out of 5 stars

Easy to travel

Everything was organised easy from flight to coach to hotel - Same for the return journey.
Hotel was great as the advertised

May 30, 2026
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Reply from Hays Travel - Morpeth

We are so pleased to hear that your travel arrangements, from flight to hotel, were so well organized. Thank you for your review!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Great service. Thank you Robyn and Natalie.

We had a great experience with Robyn and Natalie, they could not have been more helpful. Boy did they know their stuff. They found the right dates and flight times that suit us. My Husband has never had so much fun handing money over !!

June 14, 2026
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Reply from Hays Travel - Morpeth

We are so happy to hear you had such a wonderful experience! We appreciate your kind words and are delighted our team could assist you so effectively. Thank you for sharing your positive feedback Have a lovely time in Fuerteventura.

Kind Regards
Robyn W Hays Travel

Rated 5 out of 5 stars

I wouldn’t go anywhere else to book a…

I wouldn’t go anywhere else to book a holiday, Robyn H was so helpful, even downloaded the Hayes app and added all my holidays on , brilliant service 🌞

June 14, 2026
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Reply from Hays Travel - Morpeth

We are so glad to hear you had such a positive experience with us. Thank you for your kind words and loyalty!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Natalie, Travel Consultant, Morpeth

Natalie the Travel Consultant was extremely pleasant and helpful throughout the booking. She explained everything clearly to me.

June 11, 2026
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Reply from Hays Travel - Morpeth

We are so pleased to hear you had such a positive experience with us. We appreciate your kind words! have a lovely time in Lagos

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Fantastic service and Joanne was…

Fantastic service and Joanne was fantastic

June 12, 2026
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Reply from Hays Travel - Morpeth

We are so glad you had a fantastic experience with us. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Always excellent service from Natalie

Always excellent service from Natalie. Pleasant, helpful and efficient.

May 21, 2026
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Reply from Hays Travel - Morpeth

Hi Jean thanks so much for the lovely review have the best time on your river cruise. - Natalie:)

Rated 5 out of 5 stars

The effort that the staff in the…

The effort that the staff in the morpeth branch is second to none ,they go the extra mile to make sure you have the best holiday. Very quick and efficient, very polite and of course brilliant at their jobs .

June 7, 2026
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Reply from Hays Travel - Morpeth

hey Helen :)

Thanks for your lovely review!
I hope you & Aly have a great time on the cruise!
we cant wait to hear all about it x - Team Morpeth

Rated 5 out of 5 stars

helpful hays

your member of staff that seen to us,was very helpful and pleasant ,and a friendly smile .thanks again hays travel olive& keith

June 7, 2026
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Reply from Hays Travel - Morpeth

Always a pleasure :) We hope you have a wonderful time in Lanzarote :)

Rated 5 out of 5 stars

Booking the easy way

Robyn H made booking our holiday a very pleasant experience she was helpful friendly and very informative explaining everything to us would definitely use Hays again

June 6, 2026
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Reply from Hays Travel - Morpeth

Hi Mary :)
Thanks for the lovely review, I hope you & James have a great time in Santa Ponsa x

Robyn H :)

Rated 5 out of 5 stars

Excellent service and advice

Excellent service and advice, Staff were polite and helpful

June 4, 2026
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Reply from Hays Travel - Morpeth

We appreciate your kind words. We are glad we could help. Have a lovely time

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Canada holiday

Rachael was very helpful and gave us exactly all the information that we needed to know about the process so we could book our dream holiday.

June 3, 2026
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Reply from Hays Travel - Morpeth

Thank you Brandon, Have the best time away :)

Rated 5 out of 5 stars

Always the best help. They are interested!!


This company has always most helpful and knowledgeable ,which I find reassuring!
Heidi at Morpeth,Northumberland was confident and really knew what was helpful for my geriatric needs!
Thank you!
Stuart Smith Walton

June 2, 2026
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Reply from Hays Travel - Morpeth

Thank you so much, i know you will have a great time while you are away :)

Rated 5 out of 5 stars

The girl that booked ower holiday was…

The girl that booked ower holiday was very polite and took time to explain every thing

June 2, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Hi Mrs Brown :)

Thank you for your lovely review.
I hope you and your family have a great time away! x - Rachael

Rated 5 out of 5 stars

Excellent service

Excellent service, well looked after

June 1, 2026
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Reply from Hays Travel - Morpeth

Hi Mr Griffiths,

Thanks for your lovely review.
I hope you & Mrs Griffiths have a great wedding anniversary :) - Rachael

Rated 5 out of 5 stars

As usual

As usual. The staff were polite , informative and very helpful. We will always use Hays travel

May 30, 2026
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Reply from Hays Travel - Morpeth

We're so pleased to hear our staff were polite, informative, and helpful. Thank you for your continued loyalty!

Kind Regards
Hays Travel

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