Welcoming and attentive who listened to our needs and requirements. Natalie was very helpful and clear explaining the different aspects of the booking and assured us Hays would be with us every step... See more
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As always in the Morpeth branch the service was excellent. Joanne did our booking for us this time and was very polite, professional and helpful. We always have great service at this branch.
Company replied
Greeted with the usual welcoming smile from Joanne who asked what she could do to help us. We were booking for a family of eleven all with different ideas as to why we should have a Villa or a hotel... See more
Company replied
Having gone into Hays at Morpeth with a specific hotel and destination in mind Vicky was more than helpful in, not only locating it, but also searching other sites to get the best price for us. She... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Market Place, NE61 1HG, Morpeth, United Kingdom
- 01670 897461
4.9
Excellent
1K reviews
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Friendly/helpful staff
I was happy with the manager Lucy calling me back promptly and been extremely helpful
May 23, 2026
Reply from Hays Travel - Morpeth
Thank you Louise for your lovely feedback, I hope you have an amazing time on holiday :) - Hays Travel Morpeth
Yet again only the highest praise for…
Yet again only the highest praise for the Hays girls.
Robyn Hughes made sure we got the cruise, hotels, and flight options to provide the ideal holiday.
May 23, 2026
Reply from Hays Travel - Morpeth
Hi Gill :)
Thanks for your lovely review & always booking your cruises with me!!
I Hope you & Ron have a great tome xx - Robyn H
Great service from the lady in the shop…
Great service from the lady in the shop at Morpeth.
May 30, 2026
Reply from Hays Travel - Morpeth
We are so pleased our team was helpful and you received great service.
Kind Regards
Hays Travel
Reply from Hays Travel - Morpeth
We appreciate your kind words. We're glad you had a positive experience with us. Enjoy your trip. Thanks Team Morpeth x
Robyn the assistant manager was realy…
Robyn the assistant manager was realy helpful with our booking explaining everything to us .A very pheasant girl
May 17, 2026
Reply from Hays Travel - Morpeth
Thank you for your kind words. It was a pleasure to book your cruise holiday and i'm sure you will both have a great trip when the time comes :) Thanks again Robyn W.
Robyn was so helpful and patient
Robyn was so helpful and patient, great in helping with every step. Great company.
May 22, 2026
Reply from Hays Travel - Morpeth
Hi Emily :)
Thanks for the review!
I hope you both have a lovely time in Prague, I am sure it will be amazing x - Robyn H
Vicky was very patient and helpful…
Vicky was very patient and helpful searching for the right holiday. Checking that she had the best price once I had decided where I wanted to go.
May 22, 2026
Reply from Hays Travel - Morpeth
Jan,
We're so glad we could help you find the perfect holiday at the best price. Thank you for your kind words!
Regards Vicky
It was a spur of the moment decision to…
It was a spur of the moment decision to book a holiday on Wednesday. Your colleague was very helpful in finding me a holiday in Crete. She sorted everything out for me, answered all my my questions and made the whole booking go very smoothly. I was very pleased.
May 21, 2026
Reply from Hays Travel - Morpeth
Thank You Janina, i hope your friends took the news well :) Have the best time
Joanne
We wanted to book a cruise and were…
We wanted to book a cruise and were uncertain which ship and company to go with.Robyn Hughes was very patient and helpful.She checked a number of cruises, hotels and flight options for us until we got exactly what we wanted. Can't thank her enough!Another great experience with Hays. All of the staff have always been great with us.
May 20, 2026
Reply from Hays Travel - Morpeth
We are so pleased to hear that Robyn H. provided such patient and helpful service in finding your perfect cruise. Thank you for your kind words!
Team Morpeth
Brilliant customer service
Brilliant customer service, very informative and helpful. Holiday was booked with no problems. Thank you
May 20, 2026
Reply from Hays Travel - Morpeth
Hi Scott :)
Thank you for the review, it means a lot.
I hope you & Mrs Arries have a lovely time in Prague - Robyn H :)
Reply from Hays Travel - Morpeth
Hi John :)
Thank you for your review!
I hope you and all the family have a great time in Greece!
It looks absolutely amazing :D - Robyn H
Another holiday arranged by Vicky
Another holiday arranged by Vicky, thank you for your excellent customer service. Wouldn’t go anywhere else.
May 9, 2026
Reply from Hays Travel - Morpeth
Nicola,
We're delighted you chose us again! Thank you for your kind words about our excellent service.
Kind Regards
Vicky
First class service from Victoria and…
First class service from Victoria and the team at Hays. Questions answered before we had even asked them.
May 16, 2026
Reply from Hays Travel - Morpeth
We are so glad you had a first-class experience with us. Thank you for your wonderful feedback!
Team Morpeth
Vicky is so helpful gives you the best…
Vicky is so helpful gives you the best deal to suit you
May 16, 2026
Reply from Hays Travel - Morpeth
Thanks for this kind feedback, always a pleasure to book your trips. i'm sure you will have a fab time in Sunny Beach :) Regards Vicky
Excellent and efficient service
Excellent and efficient service. Natalie listened to our wishes and found a fabulous holiday for us
May 15, 2026
Reply from Hays Travel - Morpeth
Thank you for your wonderful feedback! It was a pleasure to help plan your trip and I'm sure you will both have the most amazing time in the Maldives :) Regards Natalie
Super effective
Sure efficient friendly and great delivery of requests.the whole Morpeth tea are exceptional
May 14, 2026
Reply from Hays Travel - Morpeth
Always glad to help Michael, enjoy your trip :)
Team Morpeth
Have used Hays Travel for several…
Have used Hays Travel for several years.Staff alwayd so griendly and hellful.So easy to book holidays .Stress free.
May 1, 2026
Reply from Hays Travel - Morpeth
Thank you for your kind words! We are so pleased to hear you've had stress-free experiences with us.
Kind Regards
Hays Travel Morpeth
Very professional
Very professional, noted all our criteria and delivered all we require for our holiday. Great customer service. Thank you
May 10, 2026
Reply from Hays Travel - Morpeth
We're so pleased we could deliver everything you needed for your villa holiday. Thank you for your kind words!
Kind Regards Robyn H
Reply from Hays Travel - Morpeth
Thank you for this kind feedback, Hope you have a great time in Corfu with your family :)
Thanks Robyn H
The experience was made by the staff…
The experience was made by the staff being very professional and friendly.
May 9, 2026
Reply from Hays Travel - Morpeth
We appreciate you taking the time to share your feedback. We are so happy to hear that Robyn H's professionalism enhanced your experience. Kind Regards Team Morpeth
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